Zap Hosting

This company has nothing but issues. Whether you cant start your server for an entire day or it randomly turns itself off every several hours, or you can't even view your zap-hosting control panel for several hours at a time. It is ALWAYS something with this awful company. I even tried to ask for a refund after having many of these issues, and even after Zap Hosting ADMITTED to having tons of server issues and offered me a $10 voucher (What a joke) they tried to blame me saying I must have installed something onto the server I just purchased that literally only had the files the server came with on it, and they REFUSED a refund. That's right, Zap-Hosting will hold any unhappy customer hostage, so just know that going in.

The best part? Their support team was the one that literally told me I could get a refund;

"As a courtesy, however, we offer a one-time refund to the ZAP account, less the elapsed time."... and when I said "Great, yes please!", they replied back with Well actually we can't do a refund that we LITERALLY just said we could do. It would only be zapcoins to purchase more products from them, NOT a refund, which is NOT what they told me the first time. They LIED. This company blames customers, lies to them, and refuses to issue refunds for unhappy customers. STEER CLEAR of this disaster of a company.

Ive used Zap Hosting multiple times under different account names, Im not gonna disclose why but during all those times it has worked flawlessly, Sure some up and downs along the way like network outages but you do get compensation for all those things! I would recommend to any looking for VPS to use

When I was looking for a place to host a Minecraft server for me and my friends, I have found Zap-Hosting and made a server with them, because Zap Hosting offered a flexible server setup with me being able to choose how much GB Ram and how many Player slots I need. As such i was able to get a rather high amount of RAM with a low number of Player slots for a lower price than on other pages. Seeing that they had a 24/7 support chat, and seeing their professional and nice looking web interface made me feel safe.
Additional information: I played on the server with a small friend group, roughly 7 people in total, most from Europe and North America. The server was located in Europe.

For one week, everything worked as intended, but then the problems started. The server became rather laggy, up to the point where it took multiple seconds to get a response from the server, and there were many forced disconnects due to a connection timeout. So I've made use of the 24/7 support chat and told them about the problem I had. The agent who was connected to me that day claimed to see nothing wrong and sent me a link to download a program and run it using the server IP. AS it turned out, that program was a tool that sends a ping to every port on a server and then monitors those pings that get a reply, in turn creating a list of services on the server, including their highest, lowest, and average ping. My server was among that list, with a highest ping of 10.000 (10 seconds) and some other services on the server showed similar results, two of them with an average ping of 5.000 (5 seconds). As instructed, I have made a screenshot of the tool with all the ping values displayed and sent that, but upon seeing those ping numbers the Agent told me that everything seemed fine. However, he did tell me that he can offer me to migrate to a new serverbox to see if that fixes the issue and told me to make a backup first. I've made the backup, the server was migrated to a new box, and I've installed the backup again. After that the server was running smoothly again. I thanked the agent and we went on.

One hour was all it took. After one hour, the same problems started again, so I once more contacted the support team and asked them to look into it. They worked on it for about an hour, before they said that things are working again, so I've connected to the server to find a brand new world, with our savegame gone. When I inquired about it, I was told that I obviously have started a server reinstall and that's why the save was gone, and I was told to see for myself in the activities log. Lo and behold, there I saw the entry stating that a server reinstall was initiated. But interestingly the name displayed for this operation was that of the support agent, while the multiple server start operations as well as the creation of the backup showed my name. Thinking to myself that I don't need to be an $#*! and don't need to shove it into their face that I've been working with servers for big companies, I play dumb and just accept what the agent said, me myself saying that apparently I have misclicked or such. After roughly two hours, the server was back up, the progress since the last backup lost.

One day later, the server just suddenly crashes. As I reboot it, our world is wiped once more. Support does not see anything wrong. They assist me in rolling back the last backup I had, but otherwise say that they see nothing wrong.

Two days later it happens again. The exact same thing. Except that this time rolling back the backup didn't work. I contacted support and a ticket was created. 11 hours later I was told that the server was restored and that an issue with the server has been fixed.

One day later, I once again have issues. But this time I find that my backups are gone. So I report this, and the answer I get is that I obviously did not make the backups correctly and they are gone because of that. As such I've mentioned that I had made those backups and that I have even rolled back those backups, meaning that I did not create them incorrectly, but that they were gone. The question I got in return, was if I had maybe deleted them myself.

All in all, being on Zap-Hosting has caused me quite a lot of troubles. Would not recommend.

Everything works like it should! Prices are okay for the VPS and "rootservers". Zap Hosting are also VPS unfurtunately... Gameservers are expensive compared to the resources they need.

These short (typically only one to two sentence) overviews of how your product or service impacted a company helps give your brand credibility. With quote testimonials, those impressive claims you're making actually sound believable because they're backed up by someone who's, well, not you.

We list customer quotes as the easiest type of review to get because Zap Hosting involve very little effort for you and your customer. Because you're in control of adding them to your website, all you need to do is ask your customers to share their experience in an email, in person, or over the phone.

I've been using them back and forth for about 2 years, haven't had any bigger issues but lately I've experienced some terrible customer service through their live chat. I had that sorted and spoke to a higher staff member about it and received an apology and surprisingly received a few credits. Overall it's the best hosting service I've ever used, customer service depends on who you talk to.

I was told I'd receive 5 USD in credits if I took the time to write I review, this is an honest review, whether I'll get the credits or not I don't know.

Hi i heard about zap hosting from a friend, At the time i was looking for a good cheap host. I came across zap and I had doubts but the free coupon Zap Hosting gave made things so much cheaper. I am ready to order another product from zap hosting anytime. Love this hosting company!

Love the hosting that the company provides! On top of the excellent support The servers that zap use to host gta servers are amazing! Very Minimal downtime as well as very fast connections. I've had little issues over here and have had much more pains with bigger companies. Not to mention Zap Hosting allow you to host gta fivem servers as well! Cant stress it enough how awesome they are

Excellent hosting servers, but the customer service is disgusting.

I've been trying to disable my Zap-Hosting account for over a month now, and Zap Hosting keep trying to take money off my card and WILL NOT cancel it. There also is no option on their control panel to cancel your service after it is suspended. They just keep trying to withdraw the money from the card on file. I've been in contact with them multiple times and they keep trying to take my money.

Don't do business with these thieves.

I have created a VPS with Zap-hosting with 50% discount. Everytime I create a new server I got another 50% discount. Zap Hosting are providing best servers with very less price, and with best customer support. No other hosting providers can come close to Zap-hosting in pricing.

Just PLEASE DO NOT use this company. Zap Hosting will respond with some syrup sweet and nice response to my review here, but don't be fooled. Even when they can clearly see THEIR system messed up, and even though they took your money INSTANTLY, they will make you wait in my case over 15 hours of being tossed up and down the chain all with excuses of why it is taking so long and so forth. This place is a criminal enterprise posing as a business. They are scammers. RUN, RUN AWAY QUICKLY!

I tried to cancel the auto renewal and Zap Hosting said it has to be a full week ahead of time. I have a CREDIT for 122 bucks on the account and they also REFUSE to use that money to go towards the renewal. So, what is that credit going to be used towards? Very scammy to not let me cancel my account as well as not utilize money that is already SPENT for them. Avoid this company if possible as they are hosted out of the US so they have no professionalism.

It is actually kind of good and it helped me get a FiveM server which was my dream, but I wish there was a way to hide the server IP because when you, like do a stream or something and you wanna show something on your server, if Zap Hosting get your ip server, they can ddos your server, causing it to crash.

So good and helpful. We had issues when we efirst started but the team at Zap got them fixed instantly. We'd be lost if it wasn't for them. Thanks a bunch couldn't recommend these guys more!

In my opinion, it's one of the best hosting providers available at this price level. For very cheap prices and often received coupon codes we can get very powerful machines such like VPS, RootServers or Dedicated Servers for games etc. Zap-hosting is very good and I would recomend it to anyone who would ask for a good hosting service.

Brought the server, its been "live" for about 6 days, everytime it goes live it has "unexpected errors" luckly i was able to cancel the contract, but thats 6 pound wasted though, if this teaches me anything, its to do my research before just going for it, i advise you do as well

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Had a great experience with ZAP so far, never had any real issues with them. Their service is great and easy to use with loads of additional extras to suit each and everyones needs. For reference Im using Zap to host a FiveM RP server (Illustrious Roleplay) - https://discord.gg/hDAAAmsXmn

ZAP-Hosting is really easy to use, my experience so far is great, everything is so organized so you can find it quickly, ZAP-Hosting is great for new people starting to make any type of server.

I've been using ZAP-Hosting for quite a while now. I used to have some problems with their uptime back then but as of now, I'm very happy with ZAP-Hosting. Also, great PR stuff!

Never received my server, Even 3 days after paying for it! (Zap Hosting claim it gets set up within minutes) Contacted support, They gave an excuse (a bad one at that too). Just a bad website who charge way too much for what they don't even give you, They also got mad when I told paypal and requested a refund that way. Just avoid this website at all cost!

19 January 2021 I ordered a rootserver with Zap-hosting. When it was installed and server was running it seemed the server was extremely slow and the helpdesk employee told me he would migrate me to a different host.
20 January 2021, the server was still slow and I decided to order extra memory, cores and bandwidth. After that was completed, and paid by me, it seemed my server had a faulty disk and all my data was lost.
21 January 2021, the server was up and running but was slow again and the helpdesk employee told me that he had to migrate the server to a different host. Unfortunately this didn't work and the helpdesk employee raised a ticket to resolve and 6 hours later I receive a message that migration was started.
22 January 2021, the server wasn't running and one of the helpdesk employees told me all data was lost and I needed to reinstall the server (Windows server). I wasn't happy of course but I started the reinstall through your website and it failed again. The helpdesk told me yet again you need to do a reinstall.
Now the server isn't started, Zap Hosting refuse to give me a new server and I need to wait for another engineer to come back to me.

This means the server isn't running for 4 days now, I lost all my work and the helpdesk employees are by far not sympathetic about my problems and when I complain they hardly apologize. I even wanted to cancel my contract but the helpdesk employee told me that isn't possible. They did offer me 2 days free rent but who cares about 2 days when the issues keep happening.

I signed up expecting to be able to find my game and never could i asked for help never got any. I then asked them to cancle my plan and Zap Hosting never did they just kept taking money off my card from the other side of the planet. There idiot people from England. They will even bill me card for. 50 cents if thats all they can get. How dam dumb. Buy services and products from USA! Please...

Wow, I'm impressed by the instant setup of the server I rented.
I don't know any server providers with prices this cheap so I don't think I'll switch to a different provider anytime soon! Love you