82 customer reviews of zap-hosting.com
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Based on 82 reviews from Zap Hosting customers, company has accumulated an average rating of 3 stars, indicating that majority of customers are satisfied with its service.
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Would 100% recommend :)
My rented root server was planned to be migrated to a new cluster on the 30th October, there was a planned downtime between 30 minutes and 2 hours. Meanwhile 58 hours have passed and the server is still not running.
From the support you only get standard answers like "We are working on a solution and will get back to you as soon as there is something new". Every day you get another "Your request is important to us, so we forward it to a colleague who can help you competently in this matter".
Meanwhile my support ticket seems to have been escalated to the management, but without any reaction.
Professional hosting looks different.
I've cancelled the service, but I'm probably forced to pay another full month. I don't expect that there will be any good offers from Zap-Hosting for me in this matter.
For a Minecraft server zap hosting should suffice. If you expect a stable root/vServer with high availability, you should look somewhere else.
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Their support is very nice, and Zap Hosting respond in 1 hour 24/7, they will do their best they can.
Also, their services are working very good, and fast and the anti DDoS protection is very good.
You could class them as pay to get support
I provisioned a modded minecraft server, realised the version of modded minecraft was not what I wanted and requested a refund within a day.
Due to their policy, because the server had been "set up" I could not get a refund on my credit card. I could only get a refund in ZAP COINS.
Spoke with customer support, nothing could be done. Goodbye $20.
DO NOT USE THIS SERVICE.
As for the memory, storage and processor power are on a good price for what amazing performance Zap Hosting make.
Wasted 3 weeks of non-stop work for them to just rob me of my time and money.
"Sorry for the inconvenience!"
Avoid at all costs. $60 a month, what a joke.
Two days in I asked for a refund.
They refused to grant it, and actually tried to bill me for several more months all at once. When I refused, and tried to cancel my services, they threatened debt collection.
I was cordial and kind. I sought legal advice, and was made aware they had zero leg to stand on and I was eventually issued a refund.
They went against their own terms of services.
Avoid at all costs.
If you buy 1 month contract and cancel it before expiring then you had to pay fees for another month which is totally unexpected and if you had a contract for 1 month they automatically renews it without any email notification to cancel it to avoid further charges there vps goes down for hours and they expect to pay the invoice fake website don't use zap try other hosting companies.
The best part? Their support team was the one that literally told me I could get a refund;
"As a courtesy, however, we offer a one-time refund to the ZAP account, less the elapsed time."... and when I said "Great, yes please!", they replied back with Well actually we can't do a refund that we LITERALLY just said we could do. It would only be zapcoins to purchase more products from them, NOT a refund, which is NOT what they told me the first time. They LIED. This company blames customers, lies to them, and refuses to issue refunds for unhappy customers. STEER CLEAR of this disaster of a company.