House of Beauty

I placed on 4/22/20, received a confirmation email, ok cool. Another email comes stating due to Covid my order will take 8-14 days. I'm so lucky I checked out using Amazon Pay because as soon as I requested a refund I got my money back. Even though I still received an automated email from "David" stating no one is in the office to issue Refunds. BS!

I order an item and paid for it on Sept 3,2021. I am still waiting for the order or a refund. No one answers the calls or responds to the emails I have sent 7 in total)I have requested my money back or the merchandise. At this point I'm going to file a complaint with the BBB and file a dispute wit my bank for the money to be refunded. I absolutely do not recommend this company.

I placed an order on May 27th, and received two emails; one saying that my order has been placed, and the other saying that my order is going to be delayed another 5-7 business days on June 6. I've tried calling the customer service multiple times, but I keep getting a voicemail saying House of Beauty are closed. I am extremely unhappy with this service and would like a refund immediately.

I don't recommend ordering from here.

I placed my order July 27 2021 my credit card was charged the same day. I have not received my items. I have sent several emails with no response. I called the number on my invoice and the recording will not transfer me to anyone it just hangs up. I will be reporting the company to the BBB and my credit card company. Do not buy from them. SCAMMERS!

This is the worse online store ever. House of Beauty charged me for something I never received. I emailed these people 4 or 5 times no response. I want my account credited back. I will never order from them again. I have been waiting for a month. I have ordered from other companies and they shipped my stuff right out why this company can't do the same thing. We all are going through a short staff period it doesn't stop companies from fulfilling customers orders. I'm fine with this company.

Please don't order from this company! House of Beauty are very unprofessional, there's no customer service and their website promotes lies. I ordered products on 7/02/20. Two days later I received an email stating my order was packed and shipped! Lies! The USPS is still waiting on my package to arrive to their facility. I toss this up as a loss and a lesson learned. I'm out of $48 but it's ok. I believe in karma! Please please don't order from this company! They don't even give you the respect or common courtesy to return your email or answer the phone.

This is by far the worst Merchant I have ever done "business" with! I'll never purchase another item from them and I have notified everyone to stay away from purchasing from them. House of Beauty are rude and unprofessional... Just take a look at their BBB responses to customers. When there's an issue with your order, you can't get in touch with anyone via phone or email. Terrible service, I can't believe they're still in business! Never again!

Placed order 4/23/20, said ship in 2-3 days. On 5/7/20 received tracking no., but USPS still has not received as of 5/18/20. Won't answer phone or reply to email. If I could give less than 1 star, I would!

I ordered a couple of items on the 27th of September and since the 30th, no updates available! I tried to email them but no answer! I ordered from the UK and I do understand that with the covid, it can take longer but in that case would be professional from them to give you some sort of update now and then because it's really frustrating! We are customers and we paid for a service, which does not deliver. I can't recommend this website unfortunately! I wish I could...

I ordered from this company and wanted them to send an email with tracking information. I got an automation "ticket received" email response. However, I never got a response from anyone. It's been five days since I received the ticket, about 10 since I ordered... nothing. I guess House of Beauty don't have time for that, only for money. I would never order from these vile, greedy people again.

Terrible service, took weeks to arrive (beyond the delay for covid). One item missing, a note included says it will be refunded within 3-5 business days. This has yet to happen and it's now four weeks. No response from the company at all. DO NOT USE THIS COMPANY.

Been 2 weeks and my order hasn't been processed not even shipped. I have mailed them over and over to cancel the order and refund my money but no reply. I paid extra for priority shipment but been 2 weeks but order ain't processed. I need my money back. I'm right here in the USA and the company is here too but House of Beauty are so unprofessional. I need my money refunded check your email and cancel that order ASAP

I ordered Sunny isle conditioner and I received all by Kuza brand which means this company sent 10usd cheaper product each and saved 60usd. I asked them now to replace it but House of Beauty are asking me to pay for shipping cost for both ways since I am in Australia shipping cost is more expensive then the actual items. This is the second time has happened. This is big scam company and would never recommend to anyone. They are so much insensitive towards customer satisfaction and the most difficult thing here is to chase them over the phone. Stay away from this company even if you have to pay extra to some genuine other website please do so. Attached photo shows all incorrect products and also have attached my invoice.

Ordered some hair treatment around 8th May 2020, it's now June 19th 2020. As I purchased, their site bugged and charged me for 5 of the same product when I only bought 1. Sent them 4 emails regarding the issue, and I haven't had a single one back to this day. House of Beauty didn't send a single thing, even though I received confirmation and shipping emails saying my product had been dispatched, instead they just sent my money back without saying a word. If i could give a zero star review I would.

Have been trying to contact them for over two weeks now as they've provided me with the bad tracking link and I am unable to track my order - no response. Will be calling my bank to report fraud.

These people shipped my package way to California when I live in the Midwest delivered it to the wrong address after waiting an entire month to receive my package! I spent almost 40 dollars and I paid for shipping. I contacted their customer service and called their number and nothing! These people are incompetent thieves that should NOT BE DOING BUSINESS when House of Beauty can't even get a simple address right!

Looks like it's a pattern for this company not any customer service. HORRIBLE SERVICE.
Need a return you sent the wrong product
Order #1794950

This is my second time doing business with this company. No problems. Now, my 2nd ordered was placed on 10/14/2020 I was supposed to receive ordered on 10/24/2020 as of today, 11/1/20 I've not received package. I contacted USPS to open a case. I've contacted House of beauty - no response no reply other than auto bot. I must say this company has a ZERO for customer service. Do not believe all the glorious reviews. Avoid doing business with House Of Beauty World.

I am requesting a full refund fir 2 of the items shipped arrived damaged due to the lids on the mega growth leave in treatment and the virgin hair conditioner were not properly taped nor tightened causing lids spilled in the entire box. My order number is 1571796. Photos has already been sent 3 weeks ago along with help request emails and received NO responses back. Please refund my money back immediately!

I purchased $318 of product but it arrived late. It took over a week to get an RMA number. I shipped the product back, in the original packaging, the day I received the RMA. Proof of delivery shows it got there the following Monday. House of Beauty told me to call when i had proof. I should have known something was strange. Now after 2-1/2 weeks and numerous calls and emails I still haven't seen or talked to anyone. I would not recommend doing business with this company. The reason I chose this company was i needed the items fast. BIG MISTAKE!

I ordered braiding hair from this site and received a draw string ponytail instead. I called multiple times. ( No answer) sent numerous emails with no answer. Ordering from this site is the equivalent of throwing your money down a balcony. Don't do it. The company clearly does not value customer service and has no problem taking your money while you sit there either waiting for an order that will not come or stuck with something you did not order

I recently placed an Order with Your CO.(HOB) on May 7-2020! A week after on May 12-20@ 2:51 am You sent out an Update saying that My order would be delayed 8-14 B days bc of COVID-19! Ok I patiently waited. Your 14 business days are Up! I called several times during business hours only to get a Recording saying call back during business hours! No Response! I sent you 2 Emails No Response! This is the 3rd time! I'm calling The Bank CO!

I am disappointed with this company. My order never came and I still cannot order because the system has refused to change or update my correct address so I am suck. I not got it and no one bothered to call

I will be reporting this company to the Better Business Bureau, For failure to refund my money. I will also be reaching out to the local news station to further shine the light on the "PONZI SCHEME " being run on customers who order from your fake company HOUSE OF BEAUTY, I would like a full of refund of $71.96 A. S.A. P.!

I've emailed and left attempts at contacting so many times now about my order, I live in nz and didn't realise at the time of ordering that the prices were not new Zealand currancy, and there was no clarification on the website about it being us$ or whatever it was and got charged 20$ extra. Looking back on the bad reviews now, I senceraily regret ordering things from this website. I'm just hoping the order will actually get here, and considering trying to do things to get a refund already, but I know I have a low chance at getting a reply.

This is literally the WORST WEBSITE EVER CREATED! The people are so slow and do NOT respond to any questions! House of Beauty sent me a parcel missing an item and won't give me a refund or send it through! Disgusting behavior! This business should go bankrupt or be SHUT DOWN ASAP. They are the worst! IF YOU BUY FROM THEM YOU'RE WASTING YOUR MONEY!

Placed an order and should've known it would turn in to a disaster. I've waited patiently for it to arrive as life got crazy. Have now waited 5 weeks and received nothing. House of Beauty can somehow respond to posts on here, but not just respond to customer service requests and give refunds for their terrible fraud of a site. Shocked it still exists. DO NOT ORDER!

I placed an order last week for a pack of five lashes, to which I received an email stating that I'd be receiving another email with a tracking number. The email never came and I know for certain that I paid express shipping. Not only that but their costumer service sucks. Nobody on the phone, and nobody answering emails. Definitely won't be ordering from here again.

Writing this to save all of my sisters from disaster.

In short: the box will come with a paper with the items you ordered checked off as if it's in the box.

NOTE: No product will be there. She is doing this to keep her company afloat. She has nothing in stock. This is a fraud. The phone goes straight to voicemail and no where to leave a message and of course; no email response. Someone in Philadelphia needs to report this to the local news channel IMMEDIATELY! FRAUD company just to get money from the government! Terrible sister you are terrible!

Ordered 4 Hair Pieces And Detangling Mousse For A Wedding 5/30 Got The Mousse No Hair, Had To Purchase More Hair, No One Will Answer Your Calls Same Voice Mail All Numbers I'm Out Over 50.00 Dollars Look How Little The Box No Hair! Want My Money Ruined Everything!