50 customer reviews of papertrue.com
View Photos
PaperTrue Rating
Based on 50 reviews from PaperTrue customers, company has accumulated an average rating of 4 stars, indicating that majority of customers are satisfied with its service.
Overall satisfaction rating ▼
Description: Online Editing and proofreading services for Academics, Businesses, Authors and Job Applicants. Fast, affordable, 24/7 and best quality.
Address: 388 Market Street, 94111
Phone: |
Show more...
|
Web: |
|
Add contact information for PaperTrue
What are PaperTrue socials?
PaperTrue
reviews and rating on BBB
Review of PaperTrue customer complaints, rating & accreditation on Better Business Bureau
Is PaperTrue registered on BBB?
PaperTrue is not registered on BBB. Therefore, this business has no BBB rating and accreditation.
PaperTrue will carefully attend to all your editing requirements. All my research papers stood out thanks to them! They made sure my academic work was well-structured, clear, coherent, and free of error. They are extremely thorough. You will be amazed by the little mistakes they will find and correct.
I will continue to use their service, and highly recommend them to all graduate students, college professors and authors. I promise you... they will transform your manuscript or paper into a publishable book or article!
They changed
"I lit my cigerette"
TO
"I lighted my cigerette"
There were mistakes on every page. They won't even refund the money i paid. They offered me more services, that I have no faith in.
SAVE your money, this company is NOT for editing novels. After reading so many reviews I now assume the majority are fake/produced from papertrue itself.
I have spent 50 hours fixing the horrible mistakes they added to my novel so far. My friend is # 30h and not even 25% into it, after I did a run through.
I hope if your looking to have papertrue edit your novel, you think Twice.
NOT FOR EDITING NOVELS. SAVE YOUR MONEY!
Now they are trying to remove these honest reviews.
Read through their positive comments. It's clear that 4 people wrote them all. This is a scam company.
I decided to return to Graduate school this year and submitted my personal statement to the editor. I used concepts typically used in sociology and historical writing to explain my ideas. Why did the editor change the names of the concepts? At one point the editor injected their idea into my paper, it seems.
The editor legit changed the conclusion that I presented in my personal statement. Why are you injecting your opinion into my research/ thoughts?
Also, are you familiar with inductive/ deductive reasoning? Why are you changing the meaning of my statement?
I made a complaint and a CSR said they would fix the issues. It took me 1-2 hours to highlight and go through the errors of the previous editor. I also sent links to artcles to company explaining my concepts. So ridiculous. While sharing my concerns, the CSR asked if I wanted to try their sister company instead to edit my personal statement. I said no thanks. Really, your site states that you expertise is in thesis editing. Could you not handle a 7 page document. Prior to sending my work to an editor - I'd actually sent it to supervisor who not only works in education but taught a major university in Toronto.
Please see attached screenshot of a chat that I had with a CSR PaperTrue Employee. Evidence they can't handle simple Graduate Studies Personal Statement
I was better off having my supervisor at my current place of employment proofread my work. Next time I use an editor, will use a different company or have one of my colleagues proofread my work for me. Unbelievable.
Worst thing happened: look at the picture I added. After 4 MONTHS the Director of Customer Experience ignored me completely, he got the review in "ReviewFeeder" and wrote me the attached email. PaperTrue is trying to hide the negative reviews in the dirtiest ways. Moreover, he continued to ignore me 100% after I replied 4 times to his mail asking him for the invites needed for the two other review portals they use. I had to fight PaperTrue for over a month to get those invites.
Worst customer service: endless lies, do not keep their promises, contradicting one another, give you NO cash back for huge mistakes they made, I have it ALL recorded and screenshot and it was sent to them.
Lowest level of edit:
1. None of the editors changed a research projects name into capital letters!
2. Moreover, you fill up a form with your request and they IGNORE it. I demanded the most important thing for me- a UK editor and they sent it to a re-edit with an American one! Without letting me know!
3. Those 2 did not read over the comments I asked for in the re-edit and just made a few cheap changes, so it will look like they had done something. The first re-edit literally edited over the first edits (meaning, the USA editor changed over what the UK editor changed) and that's it! How ridicules is that?!
The company will not tell you, but even if you pay lots of money for proofing in short hours because you are in a rush (let's say 6 hours), and they did a lame editing or ask you some questions they want answers to (to shorten their work time) and you send it again- it can take 24 hours!
I will happily send you all emails and chats I had with them and you could see it yourself.
*******@gmail.com
THIS IS A SHAME TO USE THEIR SERVICE! DO NOT DO IT!
(read the comment I wrote here to PaperTrue response for my review!)
Paper True delivered to me the perfect letter that was certainty corrected by the finest editors of the English proofreading and editing industry.