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10 customer reviews of

Outright stole my money when the Airline canceled a flight
I bought an Air Alaska connecting to Fiji Airways ticket to join a cruise in Fiji through Kayak. Fiji Airways then canceled my flight. The itinerary said Etraveli in Sweden. No phone number. No email. Fiji Airways would not talk to me and said it was Etraveli/Goto gate's problem. I could not contact Etraveli ($50 in long distance phone on hold to Sweden-no answer). I finally figured out that GoToGate was the actual agent. Then GotoGate either did not pick up or said GoToGate would research it and get me an answer in 2 months. On one call they said not to call them anymore as it was being investigated by the Better Business Bureau. No idea how they came up with that. Anyway, I had to buy another $1200 ticket. GoToGate never got an answer back to me.


PS Amex platinum did not stand up for me and gave me some big long response about how the merchant provided me with another flight which they didn't because any replacement flight 24 hours later meant I missed my tour. So I am canceling my AMEX Platinum 4 months into the year. This is a $400 loss for me but worth it because how dare AMEX not help me with this.

This company it's a totally scam, GoToGate sale you for flight tickets, very cheap,, but they are not even real,, I bought 3 tickets for my wife, child, and myself. They gave me the wrong date and time. Therefore when I tried to go for my flights, the airline was gone before even boarding, I was not even able to speak nobody at the airport because the airline I was supposed to board it was gone like 4 hours ago... I called the airline, they told me. They did not have anything under my name. I was so disappointed and frustrated that my family and I were not able to take the vacation. This is a totally SCAM. DO NOT BUY FLIGHT TICKETS FROM THIS COMPANY. ESTA COMPAÑIA ES GRAN ROBO. NO EXISTE, NO ES REAL,, TE OFRECEN VUELOS BARATOS, PERO LA AEROLINEA, NUNCA SABE DE QUE HAS COMPRADO BOLETOS. TE HACEN COMPRAR VOLETOS FALSOS, A UN PRECIO BARATO,, YO COMPRE 3 TICKETS PARA MI FAMILIA Y YO, ESOS VOLETOS NUNCA ESXISTIERON, ELLOS TE ENVIAN, UNA SEMANA ANTES DE TU ABORDAJE, PERO TODO ESO ES MENTIRA, NO EXISTEN, OJO! ELLOS TE RESERVAN EL DIA QUE QUIERES VIAJAR, EN UNA BUENA HORA,, PERO ESA HORA NO EXISTE PARA VIAJAR,, TODO ES FALSO,, TE LO ADVIERTO ES FALSO,,, NO VIAJARAS, Y NO TE DARAN TU DINERO DE REGRESO,, NADA DE ESTA COMPAÑIA EXISTE, NO ES REAL. NO COMPRES TUS VUELOS AQUI,, TUS VUELOS ESTARAN, BIEN BARATO PERO, NO SON REALES. ESTA COMPAÑIA ES UN GRAN ROBO

Fradulant company
GoToGate booked me on a flight that did not exist, just to get my business. Showed up to the airport to find out that Flare Air does not fly on Sundays. They felt it was okay to advertise and sell me a flight that didn't exist and stick me on a flight on Monday instead. They refused any kind of refund for me having to deal with this inconvenience as they stated I cancelled the flight and that goes against the return policy. Please book directly through the airline to avoid these major mess ups. The amount you save will never be worth the hassle. I feel there should be a class action lawsuit against this company and others like it.

Most lousy customer service
I have been trying to reschedule for 4 months now to an extent that my travel dates have passed and I still haven't heard back. I have been calling to check on a weekly basis only to receive the same response every single time. GoToGate say that I would be contacted by an agent and I get nothing after. I have asked for a refund now and that too as expected has been taking forever. On top of it all, they charge a "$30 service fee" for a service that is not offered. It is the absolute worst ticketing platform.

Be Aware. I would give 0 stars if I could
I will never use gotogate again and will tell everyone to avoid it.
I purchased a ticket and my flight was canceled. GoToGate kept telling me I will get refunded when the airlines gives them refund. So I called the airlines and they informed me they did, so I called again. After calling 4 times, waiting 30 minutes each time, being hung up I got 190 out 480 I paid. Next time iam in Miami I will go visit this agency in person iam that angry. I will be filing with better business bureau.

Impossible to Change Itinerary
BEWARE! I basically got stuck with a couple $600 tickets I could not use or exchange. I originally booked a flight to Puerto Vallarta through GoToGate and needed to reschedule. I called customer service, who suggested I contact the Mexican airline I was originally scheduled use. Upon calling them I quickly realized AeroBus has no customer service… just an automated operator, which disconnects after 15 minutes on hold (I must have called 4 or 5 times, and got disconnected every time). When I called GoToGate to tell them I couldn't get in contact with anyone from AeroBus, GoToGate told me there was nothing they could do. I spent the whole day trying to reschedule online, but no luck. To sum things up—BEWARE!

Thieving liars
Booked through gotogate... credit card charged and its the last you will hear from them... just like the other reviews... stay away...

Rude and Disrespectful Customer Service. Do not recommend
Had a horrible experience dealing with customer care. The reps were extremely rude and disrespectful. The rude rep I talked to was Susheel Singh (Atleast thats what he said his name was). Provided zero help. I finally cancelled my ticket and booked a new one with the airline directly.

Do not buy tickets from this compnay
This is a scam, I had to wait for more than 2 hours on the phone to learn that GoToGate cant refund my money even though the flights were cancelled by the airlines. Then one guy said he can process my refund with a $55 charge but I am still waiting for over $1000. Authorities should take action to delist these fraudulent companies

GoGate isIncompetent
Charged my credit card, but didn't give me a confirmation on the site. Had the wrong email so insists it's my fault. What a scam! Take your card and run. Orbitz should be ashamed for directing consumers there.

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Based on 10 reviews from GoToGate customers, company has accumulated an average rating of 1 stars, indicating that majority of customers are not satisfied with its service.
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Description: Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.

Address: Miami, Florida, United States, 33131


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