David's Bridal

Terrible. Thieves!

Recently, My BRIDE bought a David Brudak Gown at the Store in San Diego; the saleswoman assured her it was fully refundable. But David's Bridal had to transfer from another wearhouse (7-10 days). NO CONTACT SINCE.

My bride tried it on at a different store - pretty but did not fit her.

So My Bride called, NO REFUNDS - since she did not call back in a couple days OF ORIGINAL purchase! WE pounted out that polucybis absurb; the dress was Bot even at theirvstore in a couole if days of purchase/ and my wife Never even was able to see the dress at that store!
The Store Mgr confirmed a NO REUND POLICY.

We are planning to Sue their parent Company. We are trying to reach their Board of DIrectors - but yet no response.

THESE PEOPLE A CROOKS AND SHOULD NOT BE ABLE TO RIP OFF BRIDES!

I bought 2 shoes for sons wedding didn't see you have only 7 days to return Never wore them didn't fit right David's Bridal wouldn't refund me would never shop here again

Just lost hundreds of dollars because David's Bridal sent my order to the wrong address and refuses to refund me because they just claim to send it out fast- not necessarily to be received by the customer. Please do not spend your hard earned money here.

Great store, great service, fantastic employees. Had a fun time with my family finding a dress. Would recommend. 10/10

The consultant ordered the wrong size. We tried after fitting to get them to order correct size. David's Bridal wouldn't do it. Spent over 3000. 00 in this store. What a rip off. They wouldn't correct the problem to keep the customer happy. Never pay in full don't even put a 1.00 down until you have the finished product. We went to pick up final still not right and still doesn't have skirt sewn up. Disgusted and would never want anyone to use David's ripoff bridal.

Very unprofessional. I wish I could give your company a zero. I went in there looking for a dress for my step daughter's wedding. I met with Dawn at the front entrance. She told me to find some dresses and I liked any to write my name down and someone would help me. I did just that. Found about 6 dresses and went back signed in. Told her I signed in and there a few dresses I was interested in. She stated so bring them and I will have someone let you into a fitting room. Called to another young Latina girl to follow me and told her that I was just trying dresses. I wish I could remember her name. The young lady excorted me to fitting room and told me if you need me to zip up your dress you can find me, I will be in the front. Left me there by myself. I had no intentions to be running around the store looking for anyone to zip me. I tried on some dresses and just put them back on the hanger went to the app and ordered straight from there. Because I was sure which one would fit accurately I bought about $1900 worth of dresses that I plan on returning since at the store there wasn't much help.

I will however give huge thanks to Nesha. She was actually working with a wedding group and saw that I had a lot of dresses in hand standing the middle of no where not knowing what to do with them. She asked me if I needed to help. She was actually the only one who did not make me feel like Maybe a was not a buying client. I will be back with my huge amount of dresses just so we can return them. Since I only needed one.

It's actually sad being the my wedding and all my brides maid dresses I bought them here before COVID and my daughter's sweet 16 and he party shortly after. And today it's not worth what it used to.

Nesha again thank you very much. I would rate you a 20 out of 5. Excellent service.

Very unprofessional and rude. You will see me again but only for returns.

I Visited The David Bridal at The Park Pointe Plaza, in Orland Park. Chaqera F. Very professional!

David's bridal has the WORST customer service I have ever had to deal with. Their alterations department RIPPED my dress and refuse to accept responsibility or do anything about it. I'm 2 months out from my wedding and don't have a dress with NO HELP from the company who ripped my dress. The store manager refuses to accept responsibility or find a solution that doesn't cost ME money for their mistakes. Their customer service is worse than any company I have ever dealt with and it's evident that David's Bridal do NOT care about anything more than collecting money.
In February 2022 I scheduled my alterations appointment, for February 13th. The dress had fit great, zipped up with no issue, and no excess room. I needed to have the dress hemmed, a bustle added, and asked about the way the dress didn't lay flat across my chest. I had my appointment and explained what I wanted/needed to have done. At the end of the appointment I scheduled my follow up appointment for pick up. I showed up for my pick up on March 31st, at which time the dress had been hemmed, the bustle added, and the sides were taken in. Now the dress didn't wouldn't zip up because it was taken in on the sides (even though it fit perfectly at my first fitting). The alterations department said they would take it back out and return for another appointment. When I returned for that appointment on April 14th the dress had been let out on the sides and fit again but I still had the issue that the dress didn't lay flat. This time the alterations department said they could take in the front where the bust seam was, and to come back for another appointment. I returned for another appointment on April 28th, at which point they had taken the dress in on the sides (again) and it wouldn't zip up. Once again they told me they would take the dress out and to return for yet another appointment. A week later I show up for another appointment on May 5th. The dress had been let out on the sides, back to its original size. After another discussion about what was "wrong" with the dress and it not laying flat she told me to take it off and to let her do something else and to come back in 2 hours and this time she would fix it. I left and returned to the store 2 hours later. When I returned it was again taken in on the sides, and the dress wouldn't zip. She was trying to zip it and ripped my dress in the back. Yes ripped the back of my dress, and I heard the material rip. My mom was in the room and the lady doing the alterations threw the piece on the floor. My mom picked up the piece off the floor and the alterations lady snatched it out of her hand and told her its fine it can be fixed. At this point I am more than frustrated at the number of times I have been to alterations appointments, the number of alterations that were done agains what I was telling them was wrong, and the fact that now my dress was RIPPED. After I took the dress off this time she took the dress to the back again and finally fixed the boning (I think that is the term they used) in the dress to make it lay flat across the front. Now that the dress fit and was laying the way it should I had to make another appointment so that the rip and beading could be fixed. The manager and the one doing the alterations assured me the rip could be fixed, they had plenty of beading and everything would be fixed when I returned the following week to pick up my dress.
I returned 1 week later to pick up my dress. The alterations manager came out to speak with me. She proceeded to tell me they couldn't find the beading that would match what is on the dress, and that there is nothing they could do about the rip, but they tried to fix it. She showed me the dress. The beading that they chose didn't match (not the same size, shape, color, or material), the beading pattern didn't match the rest of the dress, and the rip still there with beading overtop of it. She told be that this was the best that they could do - I would personally be embarrassed to ever admit that this was their best work. They kept the dress again and said they would work on it some more. I returned again on May 12th for another appointment and the dress still looked the same, with no changes to anything that was wrong with the dress. I refused to accept the dress in that condition.

I purchased a pair of shoes and needed to exchange for a half size difference. The person on the phone told me if I re-ordered I wouldn't pay shipping on the return. She sent me a label and ordered me the correct size. Now I received my charge card statement and David's Bridal cheated me out of $20.50 on a $52.95 order. Do yourself a favor and shop elsewhere.

Danielle was incredibly helpful. David's Bridal go the extra mile to make sure the dress fits and that the bride is beautiful!