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50 customer reviews of

Right on
Size was perfect and time from order to arrive was great considering COVID situation. Very happy

Great experience
Dresses are beautiful, just as pictured, and true to size (only 1 was a little tighter then the others I bought). Zapaka came fairly quick.

Love the Dress
The dress is absolutely amazing the price, style and fit is the best! Love the dress!

Great clothes, great customer service.
"Highly recommended. I've ordered from Zapaka a few times in the past and have always received satisfactory service. I promptly got whatever cute clothes I ordered. Everything also seemed well-made and in good condition.

In my last order, however, one item came with a significant defect. As soon as I contacted customer service and explained the problem, I was shipped a new item free of charge! Zapaka seemed helpful, apologetic and kind, especially compared to other companies I've dealt with in the past."

Rock n roll red
Great dress, well made. It was delivered quickly and well packed. Very comfortable. I really enjoyed wearing it. It wasn't lined, but I had a petticoat anyway.

Exactly as pictured!
I had seen an ad on Facebook and was very leary to order but took my chances. I was not disappointed! My dresses and shoes are perfect! I couldn't be more satisfied! My order took about two weeks, which I thought would be longer than that due to the covid shortage. Definitely count me in for more orders.

The WORST online shopping experience!
The WORST customer service!

1. Bad quality!
Don't trust their pictures!
I placed two orders around the same time. One dress came early. It looked totally different from the pictures Zapaka post on their website. It was supposed to be an A-line dress. The dress I got was definitely not an A-line shape. Also, the material looked cheaper. The second dress I received looked less different from their picture. However, it was not the size I ordered. I ordered size XS but the dress I received was size S according to their own size guide.

2.No easy return. Don't trust what they claim!
You have to pay for the shipping and the customer service will tell you to keep the dress and give you a 20% refund. It took forever to get that 20% refund. I had to follow up three times so they actually processed it. I believe if I didn't follow up, they wouldn't actually give me the refund.

3.The customer service ignores messages on WhatsApp and emails!
They replied to my first email fast and asked for pictures to prove that the dress I got didn't look like the pictures on their website. However, once they knew my frustration, they started to reply very slowly and eventually ignored my email.
After I noticed they didn't reply to my email, I tried to reach out on WhatsApp. Again! They replied to my HI message fast but once they knew the reason I reached out on WhatsApp, they never read my message and replied to me.

4.The customer service doesn't keep their promise!
When the customer service offered me a 20% refund for the first dress I received, they also agreed that I could cancel my other order (because I could no longer trust their product quality.) However, a few days later, they sent out that second dress! I reached out again to understand how this happened and how they wanted to address this situation. The customer service only replied to me saying they would go ahead to check the status and never gave me an actual update or any solution to this.

5. They hid bad reviews on their website!
Zapaka sent out a robot email to ask me to leave a review on the dress I received. I left a bad review and stated the dress doesn't look like their pictures at all. I even included pictures I took to show how different the dress was. That review was never published on their website. I bet they hid tons of bad reviews customers left so…if there are zero reviews for a dress, it probably means they hid many bad reviews and there aren't any nice reviews to show.

Good ass dress
Customer service was 10/10 had my dress ready in like 2 weeks and it was super comfy and pretty and fit rly well

Very happy.
Very happy with the dresses. The sizes were perfect. Easy company to work with.

Great clothes!
I saw negative reviews about their website, so I didn't put in an order the first times I saw their ads in my Facebook feed. However, there was this 1950's vintage dress that kept popping up in my feed that I loved and I couldn't find it on any other vintage dress site, so I decided to give it a shot since I couldn't stop thinking about that dress. After putting in the order, I kept worrying that the material would be junky or it would fit poorly; I had really low expectations. But when the order got to me yesterday, I was seriously impressed! It fits me just like I hoped it would, the material is soft and beautiful, and it looks just like the picture on the site when I wear it. It fits true to size and I have absolutely no complaints. I was so pleasantly surprised. I'm not sure why people left so many negative comments. Perhaps Zapaka have improved their quality over time? I will say that the shipping time was longer than I normally wait for shipments, but I recognize that they are taking extra precautions with shipping right now, and it was definitely worth the wait for me. I will be shopping from them again in the future!

Lovely gown
The gown looked just like the picture. The color was the same as the picture too. Size was right for my daughter. She is happy.

Zapaka blue formal dress
The dress arrived in good time and surpassed our expectations. Beautifully made and absolutely stunning. Could not be happier.

2 dresses, sent the wrong size, Zapaka refused to take responsibility
I ordered two dresses, nothing too fancy. It took almost a month for them to ship. I wouldn't have had a problem with that if customer service had been honest about the timeline when I contacted them after more than a week. I was out of town for two weeks when Zapaka finally shipped and had to arrange for packages to be held at the post office. I really don't like being lied to. It gets worse. When they finally shipped to me, they sent the wrong size. I initiated the exchange or return process and Zapaka stated I was responsible for paying the shipping for the exchange, international shipping to China. It gets better. It's not a guaranteed exchange or return. They will inspect this dress I tried on once to determine if it is in good enough condition for an exchange/return. I responded that it was Zapaka's mistake and they needed to take responsibility for paying for the return shipping; if they had sent the correct size to start I wouldn't need to send it back. DO NOT ORDER FROM THIS COMPANY without considering that you may end up stuck with a product you didn't order without any means to fix the situation without spending more money. Their customer service is terrible.

I ordered a dress and hat from ZAPAKA and received it very quickly! I was hesitant at first, thinking it might be a scam, but I did get them. The only issue was the dress had many loose strings on the decals that I had to cut off.

Good dresses
Very good dresses made of high quality fabric. Need to wait for tailoring but worth it l.

Love, love, loooove!
I got this dress for my formal party. It's absolutely stunning! Quality material, made to perfection, it's just an all around gorgeous dress. What is shown is genuinely what you get. Love, love, loooove!

Never received my package
It's been over two weeks and I haven't received anything. Waste of my money! I'm genuinely upset about it.

There was a delay but as soon as I emailed Zapaka Zapaka responded snd received my dress and boots within a week. Was even more surprised when I saw the dress and boots. Actually both beautiful and fit perfectly. Will use Zapaka again.

Perfect dress!
Thank you Zapaka! The dress arrived in good time and is absolutely beautiful.

Outstanding Product.
I must review them because of their high quality and excellent product. I just got A-Line Dress. The best thing is that it has high quality fabric with affordable price and seller has sent me the exact same product that was shown in the website. Thanks for providing a quality product.

Great purchase - quick service
Great value for money, good communication and quick delivery. All added up to an excellent purchase experience.

Wedding event
Loved this dress for our grandson's wedding! Perfect color to go with my white hair! So many compliments!

White Dress
Very comfortable and fits perfectly. I would buy more products from Zapaka!

This is the first time i buy from this site, i bought a vintage dress and i love love it, it arrived with in 3 days, the colors is exactly the same as in the photo, and the cut is flattering, surely i will buy from them again.

Great shopping
Ordered my dress, it arrived on time. Beautiful, well made, fitted. Very very happy

Awesome product and service
Love doing business... great service, great dresses and delivery times

Amazing quality, for an Amazing Price!
I placed my order and contacted customer service to see if I would get it on time for an event. Zapaka were honest and advise that as things are with COVID-19 they could be assure me it would. They gave me the option to cancel but I didn't. I received my order in time. They were professional and communicated fast with me.

Good quality dressed loved them!
I was a bit worried about ordering from this site. I was really surprised with the delivering and the quality of the dressed great prices also.

Very good
I want to change my comment. Made an order at this store. There are problems with the tracking number. But the order came on time. The dress is very pretty. I ordered a size dress, very well tailored. Nice and high quality material. My daughter is very happy.In addition, I was refunded 20 percent of the cost. I highly recommend this store. Both the support service and the clothing are of a very high standard.

Beautiful styles!
The dress fit perfectly the first time. No back and forth over sizing or anything. The high quality of the fabric and stitch work is amazing! I absolutely fell in love with my dress and went back to order more dresses in that style. I can't wait to keep up with their updates in patterns.

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Zapaka Rating

Based on 50 reviews from Zapaka customers, company has accumulated an average rating of 4 stars, indicating that majority of customers are satisfied with its service.
Overall satisfaction rating

Description: ZAPAKA is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.


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