YOINS

The website is quirky, continued to change the selected language from English to Spanish. Too many repeated pop-ups became annoying. The return action at times would not return you too the previous screen but to the home page.

Relatively decent, mostly easy to look through and pay. Although it was surprising to me that I had to create an account to buy anything instead of using a guest checkout. Yet apart from that my experience was quite nice.

I've placed quite a few orders with Yoins. I am always pleased with their products, but the last four orders I've made has problems on Yoins' side. YOINS do not contact me when the problem arises and I have had to contact them all four times to inquire why my order hasn't even shipped yet. Products show on their site as being available and then I find out the some products are out of stock. I've asked to speak to management, they tell me to just email the same email that the regular customer service responds to. They have never offered to make my "inconvenience" right by at least offering a discount code or something for the next time. Just that they are sorry that it happened. Every time. For the same reason. I don't know that the products/clothing are worth the headache of dealing with them. Looking into Shein and some other sites as this is so frustrating to deal with.

I love all Yoins clothing YOINS have geat customer service I will continue shopping with them. The shipping takes a liltle but to long but maybe is just me because i hate waiting for the clothes. Other then that is a 10/10 for me. Thank you Yoins

I am satisfied with the goods, but not happy with your customer service. It takes you too long to reply and you do not read the messages carefully. If someone makes a mistake with the order, it is impossible to fix it immediately.

The site kept freezing up on me. I was looking at, at least 2 outfits and when it froze took me back to the beginning and I couldn't find the spot I was in before. Kind of irritating. However the clothes are nice, I ordered 2 outfits and I can't for them to arrive.

Will review once i receive the stuff. There is a catch with $10 off first order which requires you to spend more inorder to qualify for shipping as well. The 99% off 1 item if you buy 3 was also not applicable when u put things in the basket.

I ordered from them a few weeks ago and (as im naturally impatient) i check my tracking daily. It has bee sitting in one spot for days and days and when i contacted them YOINS blamed it on DHL not updating their system... well i went to DHL and they said they havent yet received anything and waiting for YOINS to give them my order. When i went to ask YOINS about it, they LIED and said it was already almost in canada.

BAD COMPANY! DO NOT GET FROM HERE. Get from other cheap stores or thrift stores! Plenty of LEGIT ONES

Not gonna lie I almost always ignore ads on Facebook and Instagram but YOINS had these robes that looked like something you'd see in an anime or starwars and I just had to buy them. They fit quite well and the feel is great. Might have to use these in a cosplay and possibly during skit in the future. Everything came out perfectly and I hope this company comes out with more renditions of these products.

I recently found out about Yoins through an Instagram ad, and I saw deals that seemed unbelievable. Soon after, I purchased so many clothing items. I definitely recommend this for anyone who wants great clothing pieces (plus accessories) for an awesome price!

I have been looking at the ads on facebook for a while and loved the style of the clothes for my size. I was hesitant on ordering because of getting the right size and not knowing the company. I found that delivery took so long so if you really want to wear something it may not come in time for an event. Also my tracking order stressed me out because it said delivered before it was delivered to the customer. I just received it this morning and part of me was glad the driver left it in the door but another part of me was worried that YOINS did that because anyone could have taken the package that took so long to come. Overall the shirt is beautiful and i will most likely order again but for the experience, if delivery time can be faster that would be significant.

I tried to use the chat feature and I was trying to tell them the online tracker was saying I got the package and it was signed for. They kept just telling me that the package could be at the post office, I was asking for the company that was delivering ie..If it was fedex or post office but they wouldn't answer and if they could have given me the information to call to check why the package said it was signed for I would have had more confidence it was coming. I was getting scared that it wouldn't arrive and that I had been scammed. Then I got an email after I spoke with them saying how was the delivery, so I emailed a little more upset saying I just called to say I didn't get a delivery. No one offered to call and track down the package which I thought was odd. I think if they had of said they would look into it and gave me a good answer about why the package said it was delivered to me I would have felt better.

I can simply say this is one of the best Website for doing any kind of shopping. Customer Service is great, always ready and willing to answer any of my questions. Shipping is very fast on a timely manner and return no problem.
Looking forward to do more shopping. Keep up the excellent work YOINS! Highly recommend!

Best regards

Shelly Resendes

Really enjoy shopping with yoins. Have made multiple orders and always been happy with most items. Only thing I do not like about the site is it seems ads pop up mid scroll so I hit them on accident. I am sure that is the point but it is irritating. Excited to get my new items in mail!

Improvement Areas:
1) Return discount codes when order fails.
2) When order fails, give option to recreate basket instead of forcing user to recreate by adding one at a time.
3) Better handling of billing failures/issues. Order would have gone through if resubmitted. Order triggered fraud protection and I approved the transaction, but you did not resubmit.

Very good. But more synchronization between mobile ads and the shopping experience will be helpful. I saw an ad on Instagram and clicked it. After signing up, I wasn't able to find the product I was looking at originally. It will be helpful to be redirected back to the product a customer is looking after signing up. Instead, I was taken to the home page.

I have no idea if there are two charges for the same order or not. The webpage got impatient and jumped ahead before I could do anything about it... we'll see. Other than praying I wasn't double charged, it wasn't a painful experience. I'll be back :)

So far so good. Good choice of products and easy to navigate. Bit weird that the prices show in £ and then when you go to the checkout it switches to euros and then says that shipping will be 7-13 days, when in £ it said within 1 business day

The clothes arrived in good time, and I like the styles available and the price point. However, upon receiving the items, I found the sizes to be extremely small. I usually wear a size XL, but ordered 2XL in all items to ensure YOINS would fit. For 3 of the items I ordered, I would need at least 4XL for them to fit properly, and as a result I cannot wear these items. I don't mind what size I order, but I think the website should have better tools or services to assist with sizing before purchase. Or maybe there is a mistake, as the items are very, very small?

I am really frustrated that sold-out items are not displayed as sold-out until I put them in my cart. I wasted a lot of time looking at pants and adding them to my cart without realizing every item was sold out. This was very inconvenient and disheartening.

Easy and love that there are lots of photos of each item and lots of sizes available. It's also cool that there are different colour options available on lots of stock too. Heaps of really nice looking clothing at reduced prices. I'm in love. Thanks for the discount code and free shipping!

Quick and easy! I love it! I really enjoy the option of selecting what I want to purchase from my cart instead of having to delete what I cant purchase at the time... I can just go back in when I am ready to purchase the other items! That's amazing!

App is hard to navigate. When type something specific on the search bar it does not read it. Quantity of items is low. Return and exchange process is hard and annoying. Makes customers spend a lot for free shipping.

I always use Yoins most of the time but today you make me as if I am a criminal i i I am your customer
You still have my some of my stuff 2 different order plus this one to make it 3 different. Order and if you check I always buy stuff from you l am not happy at all. I felt so bad

I bought clothes about $200 worth and haven't received anything but one item. It's been almost two months already since ordering it. Now YOINS are saying they can't give me a refund until the items come in and it will take another month to receive them. The One item I got was so see through and cheaply made. It was huge and looked like a tent and not like the picture

Your size availability is a little lacking. There were items I wanted to purchase for my wife that you just didn't have in her size.

I have also not heard back from your team yet regarding a return I have requested, and your policy states it has to be within 30 days... Does that include days I'm waiting for you to respond?

You haven't responded yet.

I purchased through Yoins a couple of months ago and was very disappointed that half of the order did not fit and the clothing measurements were smaller than what was stated online. I contacted the company for a refund for about half of the order which YOINS initially responded to. After that, they just stopped replying to my emails. I have sent several follow up emails with no response. I have not received my refund. The customer service at this company is terrible, the quality of the clothes was very low which you can expect from their pricing, but I still expected better than what it was. They still owe me money. I would never ever ever purchase from this company again.

And placing my order I had difficulty trying to speak with someone because there's no customer service number and no one will call you however I order was just placed I never received a call from anyone from his consumer about my order that has been standing on standby for several weeks I'm leaving for vacation soon and I'm praying that my order comes quickly you guys probably need to check into your system as in trying to go to the next page to place your payment your service blocks up and you can't submit a payment

Second order i have placed so far so good a few things didnt really match the sizing stated but that not totally unexpected. I have actually sent a few friends to your site showed them your products. I just clicked on your follow up, i am not unsatisfied, but if you wish additional input feel free to contact me. Dave

I have tried to order from you for weeks. I've used my visa debit card, my visa credit card, my husbands Visa card all we're declined for no reason. I was forced to use PayPal. I am not as versed in the world of PayPal and do not know that it is more secure. But really wanted to have some of your clothing. It was a hassle and if it is something you can fix on your end you should. Other customers may not continue to try or create a paypal to order from you. I had even called a couple weeks ago hoping to order over the phone using my card. I sincerely hope the clothes are as amazing in person as I've built them up to be in my head.

It's been great. I hope the delivery is fast.

I had some doubts after a couple go days with not a single update on my order.
I contacted them via live chat and YOINS solved all my questions and, made sure it was accurate and corrected the shipping details... A really great job and support from the Customer Service.