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Two Step Performance

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Reviews Two Step Performance

4 customer reviews of twostepperformance.com

Horrible Customer Service - Defective Product
I installed a PRL Cobra Cold Air intake and the Hydroshield Protector for the air filter a couple of weeks ago and it caused issues with my car. The car sat after it threw several codes. I took it to a garage to have it diagnosed and it was due to this product. Savannah from Two Step would not send me authorization to send the item back. I understand that I would have to be charged the restocking fee. NOWHERE on the return policy does it say they will not let you return anything due to faulty product. I had to go another route and now my car runs fine and all Savannah could say is "Glad to hear the car is running well now". Yes it is after I took the defective product out of the car. Please BEWARE of what you purchase and they do NOT hold up to their return policy! I have the packaging and it is used but how can you tell it is defective without putting it in your car and driving the car? This is a defective product that I am out money for and they have my money and I have a piece of carp that cannot be used nor resold, due to the junk purchased from TSP. Savannah says they do not manufacture the parts and I can contact PRL. Well Savannah I did not purchase it from PRL. I purchased it from your company TSP. TSP should be paying me for the charges from the garage I took it to for diagnosis of the codes, that the product I purchased from TSP caused. If I could give Savannah 0 stars I would.

Jennifer Kish

The Ktuner arrived in two days and the TSP S1+ map as well with easy-to-follow instructions. Looking forward to purchasing more upgrades for my 2020 SI.

Great product
Fits perfect

The parts came exceptional fast, and in great condition! I’m extremely satisfied with my purchase and I’ll be recommending TSP at future car meets/events!

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Two Step Performance Rating

Based on 4 reviews from Two Step Performance customers, company has accumulated an average rating of 4 stars, indicating that majority of customers are satisfied with its service.
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