Turo

A driver with 5 stars cancelled my trip last minute. I lost the money I payed for the flights as now other cars were available. The “5 star” driver posted the same I booked in advance for cheap, for double the price immediately after cancelling my trip!! I have no way to review this person so the reviews are very misleading!! All that Turo offered is a 250 dollar bonus for next trip which of course I won’t dare to try! Stay away!!! This is not worse the terrible disappointment and money loss (as flights are not refundable and changed now are expensive last minute)

BEWARE
I own national star auto , I’ve been mislead by this company . If you buy a new car to put on Turo and the consumer gets a rim dented or scratches the car it gets reported to auto check and car fax and that drops the value by thousands
If you try to get paid for damage to your vehicle
It’s a nightmare you have to go through snap sheet , they don’t want to pay the correct amount and take forever
I’m tired up for a month over small damage . You can not make money , this is s scam once you buy the car and the consumer s destroy your car each time they use it , it’s worth Pennie’s on the dollar
Plus tires , cleaning ,rotors , brakes etc
My name is Joe Diolosa if you need any info on how this company operates please feel free to call me at 732 799 1554
I’m also trying to reach Zac at 415 539 3132
From Turo for over a week , no return call and my 55k Tesla is still tied up
This company is great to rent a car and destroy and abuse someone’s car . To do this as s business or passive income pass
Joe Diolosa

As soon as I signed up for Turo, I began receiving scam calls and I was contacted by Identity Theft Protection service, my personal info had been compromised.

Turos Host claims I damaged his car. I disputed the claim, Turo reviewed and said I am responsible. They sent me pictures that the Host took a day later after it had been rented out. I disputed that, they reviewed again and then said my pictures showed the damage, which they do not and I disputed that. I never did get a fair explanation from them.
Terrible Customer Service Representatives, they were very rude during the whole process and even sent me numbers that didnt even add up, which they never would answer that question either.
They are their own judge and jury and do not listen to their customers. I was guilty in their minds and they did not want to listen to my rebuttal.
According to Turo, To cover yourself you have to buy the full coverage insurance at an additional $15/day which they keep reminding me that I should have done.
A similar incident happened 2 years ago that I wrote off as a bad host, but now this is the second time.
Please beware of renting without buying their $15/day insurance,
I will not be renting from Turo again.

Turo is a joke of a company who will hopefully go out of business sooner than later. I rented with them for a few years with minor issues like fraudulent rentals where the host was the issue. I never made that an issue with Turo as they would just cancel and allow me to book from another host.
Everything changed when I booked a truck for a work trip. Turo charged me for tolls after and I inspected this I realized that the host charged for a parking ticket that was incurred after the rental dates. I contact Turo only to be told it was a valid toll. After reviewing the ticket again (that Turo sent me) it was clear this was a toll and the owner was committing fraud.
Not only did Turo side with the owner and refuse to actually read the ticket, they passed me from chat bot to chat bot, then restrict my rentals for complaining.
At this point I had overlooked the fraudulent rentals, car pick up issues, and toll charges because it was affordable. But in the end you get what you pay for! Since then I’ve had smooth rentals with Lyft and will be trying Get Around which has better reviews and customer service.
Don’t waste your time Turo. Hopefully we see a documentary about how this company tanked to account for all their poor and fraudulent businesses practices.

I was returning a vehicle to the host as a favor for my associate that rented it, I was physically attacked by the vehicle owner, apparently the car was late, so for that i got a full can of mace in my eyes, then I got beaten down in the parking lot. Do not rent this woman's car, HER name is Arnisha Murphy her car is a black Toyota camery with the liscense plate prissy7. Phone number 5014136914. Please do not use turo, This site is dangerous, and they allow there guest to be physicsll5 harmed by host/guest. This is not professional and they need to be suwed or shut down, protect yourself from these people.

I'm a host. A woman rented my car was allotted 1000 miles but she put 10000 mile on my car turo denied me overage and stopped responsed.. the absolute worst customer support ever

I had no problems with Turo. The car I rented was the most comfortable I have ever had. It was dead empty so I filled it up. I went over the milage allowed, so I had to pay extra, which I expected. I was surprised it was so much, an extra 300 dollars. What really made me a bit angry was when they said they were charging me a convience fee to charge me for the miles. It wasnt much, but the idea of a convenience fee smacks greed. Really! Won't be using them again