4 customer reviews of tuffnells.co.uk
Tuffnells Parcels Express Rating
Based on 4 reviews from Tuffnells Parcels Express customers, company has accumulated an average rating of 3 stars, indicating that majority of customers are satisfied with its service.
Overall satisfaction rating ▼
Item 1 sent by courier with Tuffnells. The bike went missing, It was then found on CCTV with members of staff around it. The item then went missing once again and I was told by a member of staff that agency staff had probably ripped the label off and taken the item. Suffice to say, I had one box returned and the box has been opened and taped back up terribly. People definitely opening it and seeing what was inside. Clear theft from members of staff but cannot prove it. They will not even reimburse me the costs, ABSOLUTE DISGRACE. STAY AWAY. I WILL BE CALLING THE POLICE.
Arranged a collection for only day off. Stayed home the whole day only for them to not collect the parcel. Appalling service. And when I tried to track it, it says no valid response from Tufnell. I had a feeling I should of stuck to the well known couriers I always use. Cheaper isn’t always better! No communication at all from Tufnells, they just want a good review!
Initially waited a week for delivery only to be told there was a delay. Another week delay later advised it failed delivery even though it was never attempted. I reorder. Now 2 weeks later I am still waiting and they fail to give reason for this, so advised to cancel and reorder so third time lucky?
Fabulous ulta fast delivery and very polite delivery man.