7 customer reviews of tomtop.com
TOMTOP Rating
Based on 7 reviews from TOMTOP customers, company has accumulated an average rating of 1 stars, indicating that majority of customers are not satisfied with its service.
Overall satisfaction rating ▼
Hello,
Please noone even think of buying anything from those scammers called Tomtop, they are the worst, yes, those sellers, should be banned from stealing people right and left.
I have bought a gear knob for my car and clearly ordered the short type, they sent me the long type and the worst part, they refused to refund me when it's clearly their mistake, they offered to refund me $5 when I paid over $23.
Please stay away from them.
Thanks,
Richard.
problems with orders will never be rectified or resolved stay well clear
if any problems arise with orders placed on their website customers can forget about receiving any help from customer services,customer services is non existent and customers will be left on their own everybody please be warned
I ordered a underwater fishing camera for about 150aud. The product arrived and wasn't working. After contacting tomtop there was a brief attempt to pretend that I would get help in a way. They asked me to record the issue and they would send it to their specialists. So I did. Then a email followed saying that I could bring the device to a local shop to let it repair and they would pay partial for the cost. I asked what they mean with "partial" as I paid 150aud for a working product, not for a broken one, I was convinced that I should get a full refund or a new working product.In the next email tomtop offered me 20aud to solve the problem. I refused. After that tomtop came up with 30aud. Which is really a joke. However, I asked if I couldn't simply return the device and get a new one send. Tomtop answered that I can do this, but I have to pay the shipping cost and it could get lost in China and then I would have basically nothing. This sounded like a promise to me. I didn't send it. I didn't get any money back and lost it all. I just hope I can prevent some other people to lose their money to this company.
any problems with the orders will simply not be resolved with customer services please be aware of this
in whatever case the customer will always be losing by placing orders on their website as they are simply not trustworthy please have always this in mind
please be aware and cautious that refunds will not be granted in under any circumstances if anything goes wrong with the order or if the items(are not as described,arrive broken,faulty etc..)