22 customer reviews of palletforks.com
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Titan Attachments Rating
Based on 22 reviews from Titan Attachments customers, company has accumulated an average rating of 2 stars, indicating that majority of customers are not satisfied with its service.
Overall satisfaction rating ▼
The initial mower had faulty PTO gearbox mount welds which began failing almost immediately.... the faulty welds were concealed by the belt covers. Almost immediately everything on that mower started coming apart, hydraulic lines and cylinders ESPECIALLY kept unscrewing themselves spraying fluid everywhere then the belts kept getting looser and looser till I took the belt covers off and discovered the source of the problems I was experiencing! Titan sent an entire replacement mower at no charge which arrived last week and I just assembled this past weekend. The replacement mower is night-n-day different experience! No problems with the replacement at all, works great! However, they are still not including enough lower hitch pins with these mowers (it includes only 2 lower hitch pins, while 3 are required!). Also, the serial number tag plate really needs to be moved to the other end of the mower as mowing under the edges of low-hanging tree limbs has a high likelihood of scraping the plate off the mower I've found already (with the 1st mower, the plate didn't stay attached for long that location, where it's rivetted on, is too exposed and vulnerable).
While my initial inquiries about potentially buying the attachment were answered capably and helpfully, once I moved to the customer care department post-purchase, I have not had the same knowledgeable assistance . While I had a very urgent need and the original order for the pinestraw rake came rapidly, it was missing half the pieces. This seems to be a VERY COMMON problem as the box was in pieces and the new FED EX box was also ripped. This was mentioned in the reviews, but I thought once the company knew about it, certainly they would be doing better. Not so. I am disappointed. So, I am missing key pieces, the main one of which is now on back order. Certainly they would have known that before to have alerted me that the item won't actually be ready to use when promised.
I tried to talk with the knowledgable staff members again, and they just left me on hold for a very long time and then put me back to the man in a foreign country who was just following procedures. He did not know anything about how the product worked (not his fault, not his job). I don't know why they just sent me back to him. He did say they would do that, but I thought I would get more personal service than that based upon my initial contact which was so positive. Needless to say, my grass is dying at this minute and I am still far from getting a workable rake.
I purchased this and it arrived heavily damaged with parts missing. Due from the best I can tell, to improper shipping preparation and the lack of a pallet underneath so truckers could maneuver it during 7-10 days of shipping. (Obviously, a very heavy item) Titan to their credit quickly sent me out a second unit after the prepaid return of the first was confirmed on the way back to them. After begging that the second unit be shipped with a pallet under it, it wasn’t. So it too arrived with lots of paint scratches, chips and loose parts in the pile that I am amazed weren’t lost but complete and structurally undamaged. The tool seems very adequate and I feel it will serve me well. One serious safety concern is the way the front gate is held in the vertical position I would not remotely trust it but it can be primitively rectified with two spring clamps. Also there is a very simple extremely small print parts list with it that it take a magnifying glass to see, no assembly instructions whatsoever. So I had to go to their website and assemble it by struggling to go through the for sale photos they posted. Unfortunately, it’s shipped unassembled with everything in a pile with the paint totally unprotected with all it’s pieces grinding against each other. I also bought fork lift extensions with it and it is disappointing everything’s including their finish paint is damaged. Granted they are tools and not show cars but when I buy something new I wish more care could have been taken to have them arrive looking new. I am a repeat Titan customer and it’s funny the forklift extensions I bought three years ago look newer than my brand new ones. (I only bought new extensions because I bought a new, larger width, fork, forklift)
Honestly, I was very excited about this company at first. I did a little research and discovered they were a US-based family-founded company that had very reasonable prices and seemingly decent equipment. Unfortunately, my experience turned out to be very different then what my expectations had been. I ordered 3 attachments all at the same time, an order that totaled almost 6 grand. Two of the items were new and one was a scratch and dent. Due to a lack of photos, a semi-poor description and a bit of my own personal error. I ordered the wrong attachment from the scratch and dent inventory. Unfortunately, it does not fit any of my machines. After talking to two customer service representatives, one issue resolution manager, and me offering to pay return shipping and a restocking fee, nothing was done. I even went as far as to purchase the correct scratch and dent item prior to getting a resolution as a show of good faith. So after all was said and done Titan Attachments admittingly told me over the phone they were willing to lose me a future customer over 355 dollars because they have to stick to their "Final Sale" policy on scratch and dent items. I run several agricultural businesses myself and I have many policies for all kinds of things. But, as a customer-friendly business, with a hard-earned excellent reputation, I will break those policies in a heartbeat to keep a good customer. In my opinion, there is a difference between an honest mistake and upholding policies to keep your business from being taken advantage of. This is a direct quote from Titan's "About Us" portion of their webpage. "When it comes to our company culture at Titan Brands, we've always followed one simple rule— provide our customers with the absolute highest quality of customer service that we can. Titan Brands got started by building up a hard-earned reputation, based around making sure that each customer will leave satisfied enough with their experience that they'll want to spread the news to friends and family by word of mouth. We remain fully committed to not losing sight of that reputation, and our team is always willing to accept the challenge of making sure that you not only walk away from your shopping experience satisfied, but that you'll look forward to coming back in the future." This statement is false. If you are looking for a place to purchase attachments that has solid customer service then keep looking, Titan Attachments is not it. I have given ample time for them to help me get this straightened out and all I keep getting is requests for customer reviews, so here it is. I will not shop here again, I will not recommend to anyone they should shop here and if you are reading this I urge you to go somewhere else. So, Titan, I am sorry for such a poor review but I'm even more sorry you lost me as a customer. I had about ten more items on my wish list I was going to purchase but not anymore. I hope it was worth the 355 dollars and sticking to your "Final Sale" policy. Now I need to go try and sell the item I accidentally bought from you that I have no use for. Oh, and don't even get me started on all the shipping shenanigans.....
Shipping was great, arrived on time and well packaged. Instructions could be clearer for the wheel springs (I didn’t see that covered at all) and instructions were hard to read due to light ink. I couldn’t install two bolts that go in the center of the wheel bars that attach wheel frame to the mower deck. Those two holes were not aligned properly. The main bolts that secure the wheel bar to the main frame worked great. Those are the most important bolts. I greased and oiled the parts that required oil and grease. I have mowed several acres of bahai grass and a few scattered pieces didnt cut but this was tall grass that hadn’t been mowed in a couple of weeks. I’m expecting it to perform better as I get use to this type of mower.. I think adjusting tractor speed and cutting height will improve my performance. I’m pleased with this purchase so far. I normally cut the grass with a heavy rotary cutter. My tractor doesn’t have to work as hard with this finish mower. I will update if I have problems with this mower. Hope this helps. My gate to our house is three quarters of a mile and I make three passes. I do the same for two other gates. This equates to about six hours cutting per week. I have done this with my zero turn mower but I am filthy from dirt and dust when I finish. Not so with this finish mower and tractor. I sit up high and well in front of that rear discharge for the finish mower. I love that part.
Haven’t used the equipment yet, but I’m not concerned about it’s functionality. This is my first time interacting with your company and communicating with the customer seemed to be a low priority.
There was a system problem during my purchase attempt and I asked Titan Attachments to communicate with me before continuing due. Instead of responding to me, Titan Attachments sent what they thought was a complete order and billed me. I don’t fault anyone where system errors occur because things happen. Where I find it disappointing and problematic is when the customer identifies an issue or issues and simply asks to hold further action for clarity before proceeding and both the merchant and the financing agency ignored the customer’s request. I actually intended to also purchase a ballast box with the pallet fork purchase, but I’ll just leave this issue where it is and forgo purchasing the ballast box from Titan Attachments. Not being able to communicate with someone at Titan Attachments over the weekend when an order appears to be an error is concerning especially since this is my first time interacting with your company.
I don’t fault anyone where system errors occur because things happen. Where I find it disappointing and problematic is when the customer identifies an issue or issues and simply asks to hold further action for clarity before proceeding and both the merchant and the financing agency ignored the customer’s request. I actually intended to also purchase a ballast box with the pallet fork purchase, but I’ll just leave this issue where it is and forgo purchasing the ballast box. The other issue is related to Bread‘s inclination to default to the merchant where there is an error, but that is something that I have already addressed with their team.
The fact that I received a request for a customer review after already communicating my concerns to Titan Attachments’ Customer Service, indicates that their system has multiple gaps and blind spots.
Honestly, I was very excited about this company at first. I did a little research and discovered they were a US-based family-founded company that had very reasonable prices and seemingly decent equipment. Unfortunately, my experience turned out to be very different then what my expectations had been. I ordered 3 attachments all at the same time, an order that totaled almost 6 grand. Two of the items were new and one was a scratch and dent. Due to a lack of photos, a semi-poor description and a bit of my own personal error. I ordered the wrong attachment from the scratch and dent inventory. Unfortunately, it does not fit any of my machines. After talking to two customer service representatives, one issue resolution manager, and me offering to pay return shipping and a restocking fee, nothing was done. I even went as far as to purchase the correct scratch and dent item prior to getting a resolution as a show of good faith. So after all was said and done Titan Attachments admittingly told me over the phone they were willing to lose me a future customer over 355 dollars because they have to stick to their "Final Sale" policy on scratch and dent items. I run several agricultural businesses myself and I have many policies for all kinds of things. But, as a customer-friendly business, with a hard-earned excellent reputation, I will break those policies in a heartbeat to keep a good customer. In my opinion, there is a difference between an honest mistake and upholding policies to keep your business from being taken advantage of. This is a direct quote from Titan's "About Us" portion of their webpage.
"When it comes to our company culture at Titan Brands, we've always followed one simple rule— provide our customers with the absolute highest quality of customer service that we can.
Titan Brands got started by building up a hard-earned reputation, based around making sure that each customer will leave satisfied enough with their experience that they'll want to spread the news to friends and family by word of mouth.
We remain fully committed to not losing sight of that reputation, and our team is always willing to accept the challenge of making sure that you not only walk away from your shopping experience satisfied, but that you'll look forward to coming back in the future."
This statement is false. If you are looking for a place to purchase attachments that has solid customer service then keep looking, Titan Attachments is not it. I have given ample time for them to help me get this straightened out and all I keep getting is requests for customer reviews, so here it is. I will not shop here again, I will not recommend to anyone they should shop here and if you are reading this I urge you to go somewhere else. So, Titan, I am sorry for such a poor review but I'm even more sorry you lost me as a customer. I had about ten more items on my wish list I was going to purchase but not anymore. I hope it was worth the 355 dollars and sticking to your "Final Sale" policy. Now I need to go try and sell the item I accidentally bought from you that I have no use for. Oh, and don't even get me started on all the shipping shenanigans.....
My experience with Titan Attachments is that the person that took my order made a mistake in my address when taking the order. I was notified through an email of the pending delivery and that address. I was able to contact the company and that person contacted the warehouse to fix the delivery address before it went out. I was still on pins and needles until I was notified by the shipping company that it was ready for delivery. Titan Attachments was unable to show an updated address in any emails I was sent. It all worked out, but I was worried about it from the moment I became aware of the error. The delivery was very speedy and each person I spoke to was helpful and courteous! I would do business with them again but would make the person taking my order read my address back to me before ending the initial conversation to make sure the address was correct. The item was very well designed and my husband put it together without any problems. He did use the online directions and parts' schematics to assemble it. I have been using Titan Attachments' Compact Manure Spreader attached to a lawn mower for a week now and it works great! Everyone who has some horses should have one. TR
Probably the worst built machine I have ever came across. I want either a well built replacement or to return this disaster of a hay elevator.
The Problems:
1) A blind monkey must have cut the pieces and done the welding as the two parts of the track did not line up at all causing the hay carriers to hit and get stuck.
2) Was missing chain tensioner on the inside for the chain. The chain is very loose and would require a round block to push down/up going from the larger wheel to the smaller wheel. The bottom one was missing so after it moved for a few turns it came off the track causing the motor to seize. It needed to be backed off and put back into place to move again.
3) After a short time running probably from the stress when the chain got stuck the chain came apart! while i was able to place it back together the pieces are not snug as they should be, and I know this will keep happening.
4) The rate of speed is too fast. If the prongs could catch the bales it brings them up quickly but what actually happens is they dont have time to dig in and just kick off while traveling up. Even had to raise the bottom up quite a bit just so I could get my bales in. With that you would have to put the same bale on about 6 times to get it to stick on. Extremely annoying, and tiresome when bales are 50lb each and you are working with 125+.
You need to make this right!!!
I ordered a pallet fork attachment for my John Deere 1025R tractor and was excited to use it. The update told me my order would arrive within 3 days of me ordering and I was pleasantly surprised on how quickly it was supposedly going to arrive.
When my order arrived it was only the forks and no frame. I waited for a few days to see if it would arrive, but when it didn't I called back.
The call taker said the the delivery company (starts with F and ends with X) didn't pick it up and that if I don't get it in a week to call back. So another few days goes by without me using my pallet forks so I called back.
This call taker was very helpful and right away said she was going to do another order and get it sent out and it did arrive within about 3 to 4 days like it should have.
My issue is how did, F_ _ _ X not pick up the other part and our or how could shipping not ensure the frame went out with the forks.
Also, when the frame arrived the paint was chipped in several locations which I kinda get, but also some areas that didn't have any paint on them and made it look like a rush job. For the price I feel it should look a little better. I know it's going to get scratches, but that should be me. I wouldn't buy a new car if it looked like that.
I'm dissatisfied. I want to see what Titan will do to keep me as a customer.
Owner’s Manual for 3PT Trimmer is lacking information.
• No information on how to check gear box as far as fluid level or type of grease or fluid that is used.
• It say for Cord Head Adjustment “Align the hole in the anti wrap canister with the internal
housing at the location shown.” No hole in anti-wrap canister
• “Align the hole in the anti wrap canister with the internal
housing at the location shown.
2. Insert a Philips head screwdriver into the hole in the anti
wrap canister and the hole in the internal housing.
3. Rotate the plastic spherical cap until the screw driver
sliders into a hole in the shaft, locking it into place.
4. Looking down at the top of the Frame, turn the plastic
spherical cap clockwise until it unscrews completely from
the bearing housing.
Note: If the plastic spherical cap continues to turn, but does
not come off, check that you locked the screw driver into
the shaft. If the plastic spherical cap will not turn by hand a
9/16” Socket can be used on the belt (inside the bottom of
the plastic spherical cap) to loosen it. You may need to
clean grass or debris out of the recess first.”
• When doing the above putting a socket on the belt pully and plastic spherical cap bolt, the hex bolt M8x25 broke. (no information provided as what the thread pitch is. M8 bolts can either be M8-1x25 or M8-1.25).
• Under section for Maintenance Position, it say to Remove the bolt and wing nut that is holding the trimmer in the trimming operating positions. There is no wing nut!
Poor customer service, had problems with shipping and had to file a warranty claim because of the broken hex bolt that broke off in the shaft (part # TS600-00011). I am still waiting to here back from customer service. Filed on line about 2 weeks ago.
Also there does not seem to be any way to order parts, on there web site. This 3pt trimmer has less than 5 hours on it as it is sitting broken.
I purchased the 30 Ton Skid Steer Hydraulic Log Splitter, this is my first attachment from Titan.
it arrived within a few days via FedEx ground and they were fully prepared with a
lift gate and a pallet jack for delivery and could deliver without my presence.
I got a chance to use it over the weekend, although I've used a log splitter every now
and then in the distant past, it's been too long to adequately compare those experiences with the
new one. That being said, I thought the log splitter is great. Doesn't appear there is a manual
for this product and that would be nice, but it is not complicated to use. This is my first
attachment for my SCL1000 that uses the aux. hydraulics and I've never had any other equipment
that had aux. hydraulics so getting it attached and running took me some time having no previous
experience, but the SCL1000 user manual and a quick video or 2 on YouTube got me on my way.
I found I prefer splitting horizontally rather than vertically although vertical was great for not
having to lift larger pieces. While researching I saw other splitters that auto turn off the
cylinder once fully retracted and that's a nice to have but the price difference (1000+)
for those models couldn't justify the additional expense to me, I supposed if I made
a living splitting wood I could justify that expense but for a casual user as myself it is just a
bell/whistle I barely missed.
First time ordering from Titan. I ordered a quick tach and three point pallet forks. The quick tach doesn't completely unlock the locking arms on the bottom hooks which it seems will need some modification to make them disengage fully. The booger welds look like a first time welder was assembling it. Those are issues that I have emailed customer support multiple times asking for clarification on if that's the way it's supposed to be. The pallet fork assembly arrived severely dented and my inquiry into getting a dented credit or a new set so far has gone unanswered. The dent is the shipper fed ex's issue most likely but not getting responses to my emails to customer service is all Titan. I don't know if I am supposed to try and repair and or modify these two components or if they are faulty and will be exchanged since they are not getting back to me. So, this was my first and last order from Titan. I fabricate a lot of things myself so I understand tractor implements and can spot shoddy craftsmanship easily. I have the ability and equipment to fix both issues but after spending $1200 I shouldn't have to. The lack of communication from them is the icing on the cake. I will get my components from WR Long for now on and go with a company that answers the phone and has good customer support.
I have not yet received my attachments because they were sent to the wrong freight forwarder. Soon after I placed the order I realized I provided the wrong freight forwarder. I received notice that the order was ready to ship and I immediately sent an e-mail explaining my mistake- I also followed up with a phone call- The e-mail response explained that it might take up to 3 days to answer. I was asked to pay $70 to change the address which I did. After talking with three different customer service people I received an acknowledgment that the address had been changed- I tracked the shipment and could see that it was still going to the wrong address. I informed customer service again. Unfortunately, the equipment ended up at the wrong address, where I do a lot of business within Alaska and they assumed it was going to Alaska so they loaded it up and sent it to Alaska - it was supposed to be coming to Hawaii. I repeatedly requested to Titan that the BOL I provided be included with the equipment - which it was not - if it had been included, the equipment would not have been sent to Alaska. Currently, the equipment is due to land in Alaska on Tuesday and be back in Washington on 6/13. I have arranged for the equipment to be shipped from Washington to Hawaii. There will be cost involved with transferring the equipment from one Freight forwarder to the other which I would expect Titan to cover. It sounds like the company that sent the equipment to Alaska is going to waive the fees associated with that because they did not verify the final destination and we are good customers. Bottom line I think is that Titan needs to respond to e-mails as soon as possible and this could of all been avoided.
This was an awful experience! I read the many online reviews of people saying how horrible the instructions and schematics for the implements were but I thought it can’t be that bad. In fact it was worse. The paper instructions were practically useless. The only helpful page told me which hose fed whatever. There should’ve been a step by step guide of just how to uncrate the thing and pictures identifying parts and tools needed. I searched on the website for this but no pdf or video was found. The QR code given for the so called manual offered little in the way of help either. Surely there is someone that works at Titan that could pretend to be a customer and receive the shipment you sent and make a step by step guide for the rest of us. I spent over $5k on this implement and 13 hours uncrating and putting it together with 2 people; both with mechanical backgrounds and normally very capable of just figuring it out. Well I figured it out all right! I figured out that this will be the only implement I purchase from you because the lack of guidance and lack of customer thoughtfulness that went into the experience left me mad as hell at the end of the night. Moreover it shipped way later than advised!
Unit JDLOGGP does not fit. Still, no viable response to my warranty claim that was sent in and acknowledged 4 days ago - yes I understand business days and there are in fact 2 weekend days to my statement. Both the top hook and the pin alignment are out of spec. Both are measurements are off-center to where the quick attach aspect is not viable. Sent in dimensions from my 200CX loader and those run on the Grapple. No response past the email acknowledgment that asked if I would be helped by reading about other products that had nothing to do with what I purchased. My plans for utilizing the grapple in my woods this coming holiday weekend are trashed. Friends and family who agreed to take an extra day of vacation to help me by coming up to my property to work have been kind - but I can tell they are upset about the productivity loss we'll experience. We will make the best out of using equipment already in my possession - much of which was purchased from Titan. The question below asks how I communicated with the company - the only method allowed for registering a claim is by email. When I called the toll-free customer service line that was clearly explained that no one could help me with my claim via telephone. Bottom line - I need the product in my hands and properly built to fit my factory built John Deere 200CX loader that in fact has 4 attachments each of which fit perfectly fine.
I ordered a quick attach pallet fork attachment. Because so many ordered items are delayed because of shortages, I called to verify that the purchase would not be back-ordered. I was told that the attachment would be shipped within twenty-four hours after placing my order and that I would receive the attachment within a week. The ordering process was quick and easy. The two forks arrived in a few days. There was confusion related to the order because Titan never sent any type of details regarding the shipping process (shipping each part separately). When I called them a week later to find out if the quick attach frame had been lost, I was told that it was being shipped from a different warehouse and should arrive in a few days. After the second week and not receiving the frame, I called to ask why. I was told that it was waiting to be picked up by the carrier and the agent told me that they would expedite the order. After a third week passed, I called again and the agent apologized and stated that the frame had been picked up by the carrier but could not provide any other details as to when it would arrive. After I explained that when I placed the order, the salesman stated that I would receive the attachment within a week, the agent told me that they would place a new order for the quick attach frame and not hve me wait for them to figure out what had happened to the original frame. After this call, I received the frame within two days. About two hours after receiving the frame, I received an email notification that the original frame had been picked up by the carrier. I called Titan to notify them regarding the potential of delivering a duplicate frame and the agent took care of it so that it was not delivered.
I have to say that Titan's customer service was always friendly and helpful, but the shipping process needs some work.
FYI: The forks are great!
My husband ordered a 3-pt rear hitch, 48"w snowblower, and you were on your way to a five-star review, but then when my husband picked it up, there was no chute. He called product service and was told no problem - get all of the part numbers of what is missing and call us back and we'll get them out to you. He called the following day and was told there were no chutes in stock and they did not know when they would be back in stock. He was told to find one on the internet and was offered a $25 refund for it and would be receiving an email. He then told me about it, and I told him to call and ask to speak with someone else. He was told to wait until he got the email. He got the email with an offer of a $50 refund and was told to look on Amazon and/or eBay. Seriously? You are selling snowblowers! How do you sell snowblowers and NOT HAVE ANY CHUTES IN STOCK!!!! Then you tell him to go look on the internet - giving him absolutely NO specification for the thing. Again, HOW DO YOU SELL SNOWBLOWERS WITHOUT HAVE CHUTES IN STOCK???? The things are useless without it. Then you tell him, THE CUSTOMER, to go on the internet to find one. WHAT???? This whole situation is totally unbelievable. I'd give a negative star or two if I could.
I’m a heavy equipment mechanic & operator, I manage a shop for a very large construction company in MN.
Soooo….
First & foremost, I looked over the build of the tiller, very impressive. 3/8” steel on the frame & plate. Grade 8 bolts with nylock nuts on all bolt's. Hoses covered with Kevlar protection. So, yes I’m impressed with the build.
I’m using this on my Case 1845C, for home gardening & food plots. We are in central MN.
We have roughly 1/2 acre of garden. As a seasoned skiddy operator, it did take me a bit of time to get a feel for it. Once I had the ground broke open again, the tiller handled most of the dirt, with the exception of wetter ground, which is to be expected.
All & all I’m very satisfied. I even had a few farmer friends stop by take a look at the tiller & the tilled ground, all were impressed!!!!
The only thing that I will say, I didn’t see a lot info on the case drain line. Now, myself dealing with hydraulics daily, I knew what it needed. But if a unknowable person wasn’t sure & only hooked up the 2 pressure hoses, well, hydraulic motor issues will be there shortly. Just an idea, on your pictures, include the info that a case drain line is needed.
My experience has been HORRIBLE!
I placed a simple Order for One Item, 10' Fixed Forks Spreader on JANUARY 6th, and it has been hell since then. This is the worst experience with an order that I have ever had. And that is saying a LOT, since I have owned a large commercial construction subcontractor company for 34 years.
Stated delivery was 12 days from my order. After several phone calls and multiple emails with customer service.... a delivery arrived at my jobsite on MARCH 2nd 8 WEEKS later.
Worst of all, they delivered the wrong item, a John Deere Green Tractor basket. Which they finally picked up yesterday January 21st.
I still do not have the correct item I ordered because they weren't shipping it UNTIL they had the Return pick up of the Wrong item... :-|
Now I am waiting on confirmation of a shipment of the originally ordered item from JANUARY 6th, 11 WEEKS ago. Then I get an email saying the item was lost and you would start the order process over..... OMG... Not again... all over... that is Sad.
I have looked up the Owner and CEO's information to contact them directly because If it were My Company... I would want to know we screwed up this bad, and then didn't FIX it Immediately!!!
One Star is One too many. My experience has been Horrible!