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The Pearl Source

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Reviews Clothing & Fashion, Jewelry, Fashion Jewelry The Pearl Source

24 customer reviews of

So difficult to return an item
What I received wasn't the quality the pearl source claimed and I called them to return it. I've left multiple messages but nobody is returning my calls and the website says you have to get an return authorization before you can send anything back.

On my last try I left a message saying I wanted to place an order. Of course I get called back on the same day. Then I told the guy I wanted to return something and he said a return manager would call me back to give me the authorization. NO CALL!

AAAA pearls not even close to round
Apparently there isn't any sort of grading system for pearls like there is for diamonds but you would still expect pearls described as 'the best in the world' to be close to round and have a nice shine and be free from markings. These weren't. I have quality freshwater pearls from another company so I know these are nowhere near fine grade.

I am writing my review here because I seriously doubt you guys will allow my true review to show on your website.

And why won't anyone email me back with a return form?

Poor Quality Overall
I ordered a Hanadama bracelet with 18k clasp, Hanadama earring posts 18k, AAA Pearl and diamond drop earrings 14k, AAA Pearl and diamond drop pendant 14k with 18k gold chain and a AAA Pearl and diamond ring 14k.The pearls themselves seem nice, but the construction of the items leaves a lot to be desired. Particularly the bracelet, the most expensive piece of all. The clasp is not secure, poor construction. And, for the price paid for the other pieces, The Pearl Source just are not worth it. There is a cheap feel and appearance. I cannot recommend purchasing from The Pearl Source and I will not be a repeat buyer.

Just what I wanted!
It was very easy to go through the website and I love the pearl studs I bought! They're perfect!

Very nice pendant
Very nice pendant, will be wonderful for a wedding

Purchased 1 set as a gift and now 2 more as personal sets.
I read alot of reviews prior to buying from pearl source. I also had a hard time finding any genuine customer photos of the pearls The Pearl Source have bought. Only one picture on Facebook, one on this site and no others. Even instagram is all marketing and photo shop images nothing legit to look at. So in the end I took a chance knowing I could return them if I was unhappy.

I initially purchased a multicolour pearl necklace and matching multicolour pearl bracelet. I bought the cheapest and most popular option. I have no prior experience with pearls and it was a gift for my mother for Christmas. The package arrived in 8 days due to covid and xmas period and both were in nice boxes with printed authenticity. My mother adores them. As we are not pearl people they look lovely to the naked eye and we cant tell if they are of bad quality. My mother has had nothing but compliments wearing them and has no complaints so I am happy. I understand people are unsure on quality. If you buy pearls often and understand visually what they should look like at any grade then pearl source may not be for you. But if you are like myself, I am very happy with how they look. Both pieces have not fallen apart and my mother has warn them pretty much every day since Christmas.

Since then I have also purchases two sets of my own pearls from pearl source. The white pearl necklace with whit pearl bracelet and the pink pearl necklace with pink pearl bracelet. Both options are the smallest, cheapest and most popular sets. They were purchased two days ago and are already in Singapore for transit to Australia. I have purchased the warranty both times and I was able to use a 20% discount found online via discount site to get $205 off my complete purchase. I doubt I will be unhappy.
I will update my review once the new necklaces are received with photos.

Misleading, Poor Quality, Not as Advertised
I'd read reviews saying that the jewelry was smaller than expected, but the buyer was happy with the purchase. I could see in the photos that the jewelry had been superimposed on the model--she's not actually wearing it, The Pearl Source just placed a picture of of the jewelry on the picture of the model, so I knew it might not be quite accurate in its size. When mine arrived, however, it was so miniscule that I had a hard time recognizing that it was, in fact, what I'd ordered! The "pave" diamonds were just a glint--a mere sparkle, NOT even recognizable as a diamond. It was approximately one-eighth (no joke) of the actual size I'd expected, and, remember, I was expecting it to be slightly smaller. The quality was SUPER cheap, the product not as represented or advertised, and the pearls did not appear to be genuine, and I cannot emphasize enough how small in comparison to the representations on the website that the jewelry was! I was shocked! And for the price?! They are praying on unsophisticated and uninformed buyers. Thank goodness I'd done enough research to know better than to accept this product for what it was! I was treating myself to both earrings and a pendant as a birthday present to myself so my disappointment was profound, indeed. Please steer clear of this seller--there is NO WAY you will be anything but disappointed. I walked away feeling cheated in everyway. The only good thing I can say about this company is that I was promptly refunded my money upon their return receipt of the jewelry--but who knows if you'll be that lucky?! Keep your emails, receipts, and, upon returning--which I'm sure you will--make sure that you have insurance and tracking receipts that cannot be refuted! Better yet, pay through a service that assures you are protected against fraud, because that's what this company is--fraudulent!

Horrible service with Stephanie, and weird automatic shipping method
I made 2 purchases in the last month from this site. 1st order was of akoya earrings and FW pearl necklace. Strangely, upon using affirm to pay, it automatically charged me $35 (international shipping) for domestic free 2-day. It was resolved though when I contacted the company, and Celene helped me. Professional, quick and easy. The akoya were not as round as my other akoyas, but for the price I kept them along with the necklace.

The major issues were with the second order - and with Stephanie -which was of baroque South Sea pearl earrings. The site, again, automatically charged me $20 for shipping when I had clearly clicked on free 2-day shipping. When I finally got a hold of someone after a couple days, Stephanie was the one to "help." She was telling me how I had clearly chosen the shipping. When I mentioned it didn't even let me review the order when I used affirm, she said because it is affirm's fault, she will refund me the $20. Seemed a bit odd to claim I had clearly chosen that shipping method when I did not. But I got my refund, and was waiting for the earrings. When I got the earrings, I found a brown dot in the concaved ring of the pearl. I called for a replacement, and Stephanie was on the phone again - she asked me to rub it off and see if it would come off, and claimed it would not damage the pearls. No, I'm not going to rub off my pearl to get some dot out from a concave area, so I sent them back for an exchange. Got a phone call from the same person, and she said The Pearl Source don't see any dot on the pearl, and started to explain to me about baroque pearls and their irregularities. Yes, I know about baroque pearls, but I don't want a brown dot. Then she claimed they don't have any other pearls without dots although the other pearl of the pair didn't have any, and she had just told me this pearl did not have a dot. And suddenly now the pearls all have dark pits? Why so contradictory. When I asked her whether they can match the other one of the pair with no dots, she just said that she cannot see anything wrong with it. By this point, I wanted a refund - she stated they will give me a refund but that they hope this doesn't deter me from shopping again. After such experience, of course I will not shop here again. What an unpleasant and very unhelpful "service." Good luck trying to buy to your liking at this store!

Fast and accurate
I'm a repeat customer. My last order was exactly as advertised, and is very good quality. The order was received very quickly. I'm very satisfied.

Incredible pearls at a great price
I've bought several sets and pieces for my wife and everything I've bought her she has absolutely loved

Gotta Love the Pearls!
I love the pearls and the service. All is GREAT! Looking forward to my next purchase.

19" Fresh water pearl necklace
The necklace is beautiful and just the right length. This is my second purchase and I am very happy. Thank you Pearl Source.

Wonderful experience!
To order, easy peasyz No problem. In returning, a job well done, The Pearl Source accomodate your issue right away. It's so nice to do business with them all the time. Staff's are very accomodating & friendly too.

Yesterday was my best friends 5 anniversary and I...
Yesterday was my best friends 5 anniversary and I gifted her a Bridal jewellery set that I have purchased that from The Pearl Source. My friend was really impressed with the quality of Pearl jewellery set and design was too good and fashionable. I really appreciate their service and will gladly recommend them to others.

The Pearl Source has amazing pearls priced up to 75%...
The Pearl Source has amazing pearls priced up to 75% off retail! The Pearl Source also offer 60 day returns with a 100% money back guarantee so you can feel confident in placing your order. I personally love the Tahitian multi colored pearl necklaces - they add style to any ensemble!

Excellent Service
PearlSource always deliver their best services from ordering to shipping all in seamless way & quality products. Their staff are superb who always go an extra miles to support. I am always a happy shopper, Thank you very much PearlSource Team.

Beautiful necklace all the pearls are bright and look matched as a set.
Good experience package arrived on time thanks to the special effort made as we requested.

Beyond Expectations—-
The pearl earrings were absolutely stunning— can't wait to give them to my wife on Christmas Day!
I was very appreciative that you let me know that the delivery was slightly delayed —— an example of your great communication and service.
THANK YOU very much

Beautiful pearls + great customer service
I initially decided to buy from the Pearl Source as The Pearl Source looked to be very good quality compared to other stores. I received my pearl stud earrings today and they are in indeed very beautiful and of great quality, so I'm really happy with the product.

But more than that, I'm also very impressed with the online service. My earrings were shipped within a few hours of me placing the order and were packaged very nicely when they arrived. I'm in Australia and was therefore hesitant about purchasing from the US at the moment because COVID19 has caused most international postage times to blow out to many weeks (which I've experienced firsthand from other companies) - but I saw that the Pearl Source were using a courier to ship rather than the post, so I decided to proceed. The shipment got to me from them in the US to me in Australia in less than 5 days - which is pretty impressive.

This was a very good buying experience and I'll definitely be back.

Lovely earrings!
Our daughter loved her earring and we were so happy to customize the size, color and backing.
We selected the 9mm in white with yellow gold and The Pearl Source are very classy.
Thanks so much.

Beautiful pearls
Bought these ear rings for my wife's birthday to replace a favorite pair after she lost one. These pearls are beautiful and she loves them. Win win.

No response to multiple requests for a return authorization
(I thought) Nothing is more annoying that giving a gift that you know is a dud as soon as the box opens. You know quality, or lack of, when you see it.

Emails are unanswered. Don't BS me and tell me you've been closed. Someone answers the phones with promises of a call back with your required authorization to return something. That call has not come. There is no answer on the FB account either.

I took a chance on these guys despite seeing negative reviews about them hoping some of the positive might be true. MISTAKE! Positives are fake. Look at the reviews ANNEE wrote here for these guys and all the other scammy web stores. Just click her name. What a scam.

Research these guys BEFORE y'all take the chance. I did that AFTER.

Pearls are really a girls best friend.
It is worth every peny, just go for it! That's the first thing I'm gonna say. I live in Puerto Rico so at first I wasn't sure if i would have a good experience ( cause i never do), but this wasn't like that; from the first step of picking out the perfect piece of jewelry, to choosing the right fit for you from the material to the grade of the pearl, to the delivery... I am just glad that I chose The Pearl Source, cause it definitely was the perfect fit for me.

No Certificate
Unfortunately I'm unhappy with my The Pearl Source purchase, even though the item looks nice, because The Pearl Source didn't send me the certificate that was promised:

"All of our products come with our Certificate of Authenticity, which guarantees that the pearls and jewelry you receive are 100% genuine, and have never been treated or enhanced in any way.

Each certificate is signed by one of our pearl experts, and details the size, quality, luster and color of your pearls and jewelry."

The printed card I received is not signed, it's a print copy. It does NOT specify

Of the jewelry.

It's not like the picture of the cerificate on the page of the jewelry I purchased. That one is a proper certificate that specifies all these and supposedly has a real signature.

This is unlike any of my other certificates from other companies.

There was no link to write a review except this page. I called them but they were not available, I left a message with the answering service person, I wasn't told when I'd receive a call back.

I have not been able to return theitem so far because there is no return slip and I haven't been able to reach someone on their phone.

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The Pearl Source Rating

Based on 24 reviews from The Pearl Source customers, company has accumulated an average rating of 4 stars, indicating that majority of customers are satisfied with its service.
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Description: With over 10000+ reviews, The Pearl Source is THE trusted source for pearls on the internet! Enjoy Free UPS shipping and 60-day money back guarantee.

Address: 600 Wilshire Blvd, Suite 1280, 90017


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