20 customer reviews of thechimneypros.net
The Chimney Pros Rating
Based on 20 reviews from The Chimney Pros customers, company has accumulated an average rating of 5 stars, indicating that majority of customers are satisfied with its service.
Overall satisfaction rating ▼
I would absolutely recommend chimney pros. I recently noticed a leak in my roof near the chimney. I called the company that did my roof about 20 years ago, and they determined it was an issue with the chimney. St. John was recommended to me by a friend and neighbor who just used them. I called them and a crew came out and made a very detailed inspection, and immediately found the problem. They presented me a proposal for making repairs and included pictures showing details of the problem. Pricing was fair. Scudeled the work, and once a part came in, they came out the next day and completed repairs, presenting me with full details of what they did and before and after pictures. Everyone I dealt with was professional and educational. St. John will definitely be my go-to guys for any and all chimney and fire place issues and maintenance!
Kyle came to do a chimney sweep. After doing the chimney sweep, they offered to clean the dryer vent, and discovered that it was not connected properly. Kyle spent a good chunk of time fixing the dryer and connecting it properly. It was not an easy job but Kyle did it really well.
We needed to replace our chase cover and two panels in our fireplace. Steven came to do that work, and like Kyle, was very professional. Both Steven and Kyle walked me through the process of what they were doing and kept me updated on the work that was being done. Kyle was my main contact throughout the process and kept me informed of the timing of the materials that were coming in.
I felt very comfortable working with Kyle. Both him and Steven were very professional, straightforward, and hardworking.
This team is amazing. In a world where contractors can be hit or miss, Chimney pros is phenomenal. The onsite team knew their business well. They were always respectful of our home. When we had a bit of accidental damage to a screen, they not only repaired it, they improved the weatherproofing, which wasn’t even theirs to worry about. We love the work they did both cleaning but also rebuilding the chimney and capping with gorgeous blue stone. If I could hire them as a plumber, electrician and GC I would. Ha. They were professional and friendly through and through, advising us on burning the best wood for our fireplace and taking care of it for the long haul.
want to extend my thanks to the Chimney pros Service team for the recent work they performed on my fireplace chimney. They ground out the old exterior chimney joints and replaced the joints with fresh mortar, replaced the bluestone pieces on the side of the chimney with new ones, parged the base of the chimney, washed the brick and applied a new crown coat to the entire chimney crown. They provided a well-skilled team - namely Dave, Jose and Chad. The team members worked diligently until the work was done and completed on time. They were respectful of both the home and the homeowners.
I would highly recommend Chimney pros for anyone having similar needs. I will continue to reach out to them in the future as well.
Our thanks to all!
Excellent service, starting from scheduling - Debbie kept working with our schedule. They are always available by email, phone or text. Very courteous, friendly and professional - no matter how many questions I had. Kept us in the loop about schedule, date, time over email and text. Debbie even reached out before our scheduled cleanup if slots were open. The service was excellent. They arrived on time, laid out cloth so as not to dirty the floors. The clean up was thorough - the fireplace looks new! They answered a lot of our questions on firewood, hearths, mantlepieces. It is so refreshing to work with people who are friendly, knowledgable, courteous and who do not rush you. Paid right there with my credit card - the invoice has all kinds of details about our fireplace - things we did not even know about! Highly recommend.
We haven't had anyone look at our chimney in years. Thank goodness we called Hudson Valley Chimney. Their technicians were very thorough and explained in detail what time and the elements have done to our chimney and liner. He even had us look up with a flashlight. We were shocked. His calm explanation of how to resolve our problems and the choices available were very welcome and put us at ease. We feel we are in good hands for the work we need done. Today they came back and installed the Woodstove over our fireplace. They covered every inch of our floors with mats for protection. I can't begin to tell you how hard this company works. The owner himself came to install! When do you ever get this level of service. There are thoroughness, courtesy and attention to detail is so admirable. We will never use another company.
I had seen some negative reviews here and elsewhere, so I was hesitant to call Chimney, pros but after I reached out to 3 other chimney sweeps who couldn't be bothered to return my messages, I emailed them. I should not have been hesitant! They were very responsive and their communication -- via email, phone, and text -- has been first rate. I booked an inspection and cleaning for February, and the rep i spoke with was very clear about what I should expect and how much I would be charged, They had a slot open up, and they called me yesterday to ask if I wanted it. Eric the technician who did the job was great! He arrived right on time, was courteous, friendly, knowledgable, and efficient. He was in and out in under an hour, and left my house at least as clean as it was before -- not counting the chimney, which was definitely cleaner. And the price was just what I had been told it would be. Don't be scared off by negative reviews -- I had a great experience!
Jon and his team were great throughout our experience. He quickly diagnosed our problem and then gave us several options in varying cost ranges. The install was efficient and he and his team left the space in better condition then how they found it.
In researching our project, I interviewed several chimney experts for the work. Jon was by far the most personable and at no point did I feel like he was “pitching” a high cost solution in lieu of another.
My only hesitation in hiring this company was that CSA is an big organization with locations all around the country and I prefer to spend dollars with local contractors. Upon learning more about CSA of Colorado, I found that Jon is in fact a sole proprietor that takes the time to service each customer according to their individual needs. I couldn’t be happier with my decision to hire CSA and would recommend them to anyone looking for a fair priced and professional applied solution.
Was in the process of buying a new home with an old wood burning fireplace that was no longer operational. Contacted Chimney prosand they were able to come out in short notice and give a quote for repairs. After we closed on the house we decided to have the old fireplace removed and a new energy efficient wood burning fireplace installed in its place. The new fire place looks amazing and works even better. In the winter, the fireplace has enough heat to heat our 2000sq ft home. Install only took a day, everyone was professional, and they even came over for about an hour to do the first burn with us to show us how best run and utilize our new fireplace. I highly recommend Chimney Pros for all your chimney needs.
We had Mark R. out to our house to take a look at the gas fireplace in the basement. It runs off of a remote which takes 9-V batteries and ours was dead, so he ran to a hardware store nearby to pick some up. He also took the time to show me how to disassemble to fireplace and replace the AA batteries for the receiver, which was the underlying issue, so I can check it myself next year.
Mark R. was polite and friendly the entire time and wore a mask both in and outside of our house. He made sure I had all of the information I needed and gave me a few tips for our specific model of fireplace. The company as a whole was very communicative and flexible as well. We'll definitely be using Chimney pros from here on out.
Thanks, Mark!
Mark from Chimney pros installed a new fireplace in my house. They did an absolutely fantastic job and would highly recommend them!
I had a few fireplace companies bid on my project. Other companies did not take the time to my specific needs and were not confident in how the new fireplace should be installed. Chimney Sweeps of America took the time to really understand my needs. They worked with me to find the best fire place to fit my current opening and I could tell they totally understood the installation process. When it came time to install the fireplace, the installation went very smoothly. The quality of the work was top notch. Working with Mark and the team was great. Again, I would highly recommend Chimney pros
Gavin Lemley was my technician today and boy am I glad to have called this company over the others advertised on Google! All of the certifications these techs go through ensure a thorough inspection throughout. He was very knowledgeable, kind and helpful breaking everything down into layman’s terms. After the inspection he was able to determine it was actually unsafe to be lighting a fire in the fireplace based on the current conditions. He was patient enough to show me the areas that were damaged and what could happen with further fireplace use. He recommended repairs and was honest with the costs. Come to find out, not many other chimney cleaning companies are certified in the courses these techs go through, so I could have ended up with a clean chimney through another company but continued to have the increased risk for a house fire, further damage to the surrounding house structure and back flow of the carbon monoxide into the house with use. Thank you Gavin for all of your help and thank you Chimney Pros! I will definitely utilize this company from here on out!
I had a small chimney fire that damaged my chimney liner. Mark and the rest of the team with Chimney Sweeps did a fantastic job helping me work through an insurance claim and then replacing my liner and installing a wood insert in my fireplace. After the installation was complete Mark spent about 2 hours with me getting the first fire set up and showing me everything there is to know about my new insert and how to properly and safely operate it. The only complaint that I have is that I had to wait 6 weeks to get the insert installed based on their workload. Small wait aside, I would recommend this company to everyone I know that has anything from a yearly inspection/cleaning, to a full chimney re-line. Great people, and great company!
We contacted Chimney Prosfor fireplace inspection/diagnostics on our fireplaces and we couldn't be happier with them!
Mark is extremely professional, arrived early, took the time to walk me through what he was going to do beforehand, and explained the entire process. Where repairs were needed, he talked to me first about them and gave me options. He then followed up with a detailed email, including pictures of our fireplaces, the work that was done, and any future recommendations. I truly wish every contractor we hired were even half as professional, dedicated, and personable as Mark is.
I would also add that the professionalism we encountered began with the office staff when we first called to set up our appointments. Trisha was very friendly, asked detailed questions to ascertain the amount of time that was going to be required for our time slot, followed up with both reminder phone calls and emails. We are extremely happy with all the work Mark did and best of all...we are now enjoying our fireplaces!
We HIGHLY recommend Pros!!
I called one of the licensed dealers for the gas fireplace in the house I had just bought. (The pilot light wouldn't relight and I didn't feel like blowing myself up trying to fix it.) That dealer referred me to Chimney Pros. I had to make an appointment a couple months out, but, when Mark got here, it was worth it. Turns out a moth had gotten into the gas tube feeding the pilot light and died there, blocking the gas. Since the fireplace is as old as the house, I went ahead and opted for a cleaning as well. Mark fixed everything, cleaned everything, and explained everything. He protected our carpet by putting down a moving blanket in his work space. He wore his face mask correctly the entire time. The fireplace looks brand new. Mark checked for gas leaks. I have useful maintenance information going forward. I am already planning on using Chimney Sweeps of America to do the recommended yearly fireplace inspection for years to come! I highly recommend this service!
The kind lady on the phone gave me their first open appointment, which was a couple weeks out, but I understand everyone is busy.
When they had an opening due to a cancellation she gave me a call and got me in much sooner.
Mark gave me a call when he was on his way, arrived on time, and did an excellent job. He laid out what was going on with my gas fireplace and all the options to keep it going, from a 0$ option using parts I already had but were going to fail at some point, to options he could sell me that would fix it and keep it going longer.
I opted for the new parts and now the fireplace runs better than ever! I appreciated his honesty and that he was not trying to push a sale on me and was instead letting me know my options so I gladly just bought the new parts from him.
Great work. If you are reading the reviews, just use these guys at Chimney Pros
We have a wood burning stove in our home and haven’t used it in 12 years. We were sure that it needed to be cleaned and we called this company to come and inspect. They arrived onsite during the time specified and the technician Kevin, was very professional and knowledgeable. My wife had lots of questions and he took his time explaining everything. Ultimately it was determined that the stove did not need to be cleaned and we were only charged for the inspection. I appreciate this type of honesty from a company they could’ve easily stated that it needed to be cleaned and charged us for something that wasn’t necessary. We will def be utilizing this company in the future and will also recommend them to friends and family.
I would definitely recommend Chimney pros. We moved into our house 3 years ago and have been using our wood burning fireplace with no real idea of the condition inside the flue. I called during the busy season so it took a while to get someone out but Nate was here today and did a thorough inspection. He quickly and efficiently cleaned the entire height of the chimney cavity (not just the lower portion as some other companies quoted) . He made sure to cover his work area with blankets and he left it as clean as it was when he arrived. Nate also made notes about items to keep an eye on to make sure it doesn't become a danger in the future. The best part was he emailed before and after photos that I could share with my wife. I am a very satisfied customer.
Scheduled an appt to have our gas fireplace serviced - routine maintenance and cleaning. Easy to set up an appt with the office staff. Was given a call the day before to confirm. Received a call when Mark was on his way over to our home. We were extremely pleased with the service Mark R provided. Thoroughly explained our unit (we moved in during 2020), professionally cleaned and serviced what needed to be taken care of and gave us ideas for future heating needs. I have no doubt that we will be using their services again. Most likely, to replace our unit and install a new gas fireplace. I HIGHLY recommend Mark and this company. Our son and daughter-in-law used this company to convert from a wood burning to a gas fireplace and they did an EXCEPTIONAL job. The entire family was able to enjoy it during the holidays. Extremely satisfied. Great experience.
Technician Nate arrived, inspected our fireplace and chimney, and provided us with a detailed breakdown of the cleaning process, items he found during the inspection, and advised us of the options available with an email summary and pictures. We needed to have a chimney cap installed and he took care of it for us. Everything went as expected and we’re happy knowing our fireplace is functional along with some items down the line we should take care of. Nate was very detailed and even mentioned we should monitor our tree out in front and trim it back to give the chimney more clearance. I have to add he did all this with the snow coming down heavy!!! We’ll definitely use their service again!