SmaFan.com

This company has great customer service. They are quick to answer a message and are very nice. They go out of their way to help you with any questions.

I like the site. Filters for function, size, use all make sense to me.

Fast delivery, excellent products, well made, easy to install. Very impressive customer service.Will buy more to replace our old fans!

My fan arrived quickly and in perfect condition.

Item shipped quickly and was just as described.

We have recently purchased 6 SmaFan Voyager 52” Smart Ceiling Fans, one from Amazon and the other five directly from SmaFan.
Upon installation, remote pairing and testing, only one of the six units works as advertised. Two barely work at all, if you want the fan or lights to function on those units you will need to hold the button on the remote for up to 10 seconds. One unit shuts off on its own, and to work again requires you to cycle power to the circuit. The remaining two units are flakey, you need to hold a button for at least 2-3 seconds to get anything to work.
After contacting Smafan customer support, they admitted that there is a known issue with the control boxes and that their fans do not work well. Without sincerity, sympathy or a “we are sorry for your inconvenience”, we are instructed that they will take the units back for a refund, or they will send new control boxes. This is all good and well, except their customer now gets to remove six fans and either return or repair and re-hang with the hope that they now work as advertised. This is terrible customer service, I do not understand how a business that operates like this can remain in business, and maybe they are simply struggling and won’t.

So I got a couple awesome DC ceiling fans from Smafan a couple months ago and everything was working great with them, but my ceilings are 15' tall so I decided I should probably drop the fans down form the ceiling a couple feet so I purchased some 3' drop rods. They arrived fast were extremely easy to install and my fans seem to have a little more airflow. They made an already awesome product more awesomer?

The customer service was some of the best I have ever experienced. I had a slight issue while installing my fan. When I called to speak with a tech, the phone was answered and it was someone who I was able to understand. I will continue to buy products from this company for all my upcoming projects.

We ordered and received our new ceiling fan from Smafan and couldn't have been happier with the selection, service, speed of delivery, and product. The old fan was taken down and the new one was up and operational in less than 20 minutes. A real "breeze."

Love the fan so far!

I received the fan hooked it up it worked for 2 days and stopped working

Still haven't received what I needed and not sure where the error is. Hopefully not on your end but somewhat frustrating that our fan isn't working the remotes aren't either. Now have to order a kit to go with it. Hopefully I can do this through you guys too.

I bought 5 fans total and all of them are totally awesome! I've seen reviews complaining about the instructions but I don't know what they are talking about these fans were so easy to install and set up to my network it's hard to believe people had trouble??? They are very quiet the lights are very bright and dimmable and no wobble out of the box no balancing needed! Would I purchase again? YUP! I've got a house full of them and not one regret in my purchase!

They look great and are very quiet. Have to wait to see how they hold up. So far very happy with them.

Sleek modern product that was a lot less than traditional AC motor fans. They are silent running, easy to put together and hang on the ceiling. Much easier than traditional AC powered fans. Links to Alexa easily but still have the remote to use if you wish. All of that works very well. The motor does give of a few clicks when it starts but after a few seconds is silent. Good quality fans with a modern look.

Would recommend

super fast delivery and easy install of the new ceiling fan.