ShinDigz

Please spare yourself and do not use them right now. I had to wait on hold for 2 1/2 hours Just to figure out what the status of my order was. We ordered high school banners, ShinDigz arrived two weeks late, there was one missing, and it was so pixelated that we couldn't even hang them up. There were no errors or warnings during the review process that would've showed there was issues with the pixelation, so it was a processing issue. They will not return my emails. We've use them in the past and they've been great, but it's clear they have some serious issues going on right now.

I ordered from Shindigz/Stumps and did not receive my order in time, although I paid over $25 for express. Anyway, I ordered a custom banner and a yard sign. When I did receive my order, the banner quality was poorly done, (and it was the entire banner so no way the pic would have been the problem!) and one of the items was missing. I emailed customer service indicating I wanted to be reimbursed for the missing piece, ShinDigz never acknowledged my email but I "mysteriously" received the missing item, which is clearly of no use to me now. I will never order from this company again.

I haven't yet written a review for these guys even though ShinDigz were one of my first companys I ordered from. Since February I have ordered 4 times from Shindigz and each time MORE than satisfied! I like to order their wine labels for all my events and personalized ANYTHING always makes a great gift or adds that personal touch to your party! I was so shocked to see these reviews. Ordering was a breeze and shipping was a delight as well. Within 5 days. Right now were planning my brother-in-laws Mason Ball for March and I fully plan on going to Shindigz for all my personalized party needs!

Avoid this company at all cost. I tried to work with them with the wrong address shipping issue. ShinDigz will not budge. They do not check all packages they ship to. So if u screw on your shipment, you're screwed on your money. I hope greed is worth the complains you'll get from me.

Order Number: W*******001
Shipped: 05/11/13
Ship Method: UPS Ground
Total: $16.93

My package was shipped to wrong address. They will not reimburst my $6.99 shipping and would charge another $6.99 if I want the package ship again. They would not even discount shipment discount for re-shipment out of customer courtesy.

I typically do not write poor reviews but I am completely disappointed in this company. I have no idea where the majority of order is (even though I received an email saying it was delivered and all I received was a small set of plates out of the $322 order). The 4x I've called and waited for close to an hour and never got past the "16th caller in line". The online chats were not helpful and when I requested a transcript of the chat I never received it. The 4 emails I've sent have yet to be responded to or helpful. It's very frustrating to not receive any update. I do not recommend this company.

Apart from the high shipping cost, I got my products (all the to ON Canada) within 1 week of ordering. The cinderella carriage candle holder, magic lamp candle holder and bird cage centerpieces for my wedding were bigger than I expected (which is good, works to my advantage) & ABSOLUTELY GORGEOUS! Amazing quite and the shipping cost was totally worth it! I wouldn't have had such beautiful fairytale wedding centerpieces without Shindigz, especially the magic lamp (aladdin tables) which I couldn't find anywhere else.
Also, my questions were answered right away. Amazing and friendly customer service!

I made an order through ShinDigz for my younger brother's high school graduation party. I was told at the time of placing the order to expect the package by 5/17. Well the day before came and I had received no shipping confirmation from the company so I called and spoke with a rep. She informed me that the date is the shipped by date--not the delivered by date. Since when do people want to know when a package will ship by rather then when it will be delivered by? Sadly I will not be receiving the product before the graduation party. Once orders have been processed ShinDigz cannot be returned either...

I am so sad this experience was awful so far. I ordered decorations, one special order banner that was expensive. I got my shipment and the very expensive banner was not in the order. However it was showing on the invoice as in the shipment. I have sent emails (5) and tried calling. This last time I was on hold for 120 minutes before I hung up. That led me to believe there is nobody answering phones. You just get the bad recording over and over. I called and tried the option to have a call back, it just put me back in the queue. I wished I had read the reviews before I placed my order - I may be SOL on my banner

Ordered a large moon for our Prom. Paid extra for shipping so it would ship at the latest on the day we needed it. Downloaded Shop App as the site suggested to track package. Never showed tracking or sent notifications. Each time I checked, it read, "order purchased."
If you call, you can't speak with anyone. The message says to go to website. When you try to set up a chat, you can't submit. ShinDigz finally did email. They apologized and said it will arrive on our prom date (May 7) at the latest. Today is May 10 and it never arrived. I'm hoping now it never will and we will be refunded. No response when I emailed about this.

I ordered a custom banner for my daughters graduation. It clearly says on the website 3 days for production of the banner. It even gives a date when it will be received by. After 3 WEEKS went by I called to inquire where it was. My account showed it wasn't even in production yet. REALLY. I could have ordered it from another company. I sent an email to them and it says their response time is 24 hours. Never received an email back. There is not customer service number to call and limited hours for a live chat. Finally was able to reach someone via live chat and asked for a refund. Will never order anything from Shindigz again

Ordered 44 Fatheads. ShinDigz came relatively on time. Forgot to order one, so paid expedited shipping. Customer Service NEVER RETURNS EMAILS. I have been on hold for over an hour on their 800 number waiting for one of their amazing customer service agents. Their call back option DOESN'T WORK. They have no online chat as they state. The customer service agents DO NOT RETURN EMAILS. Don't tell me to call and ask for Customer Service Managers without giving me their extension. Social Media contact took down my post on facebook but didn't find the time to respond to my question. Just ship my order like I paid for--is that so difficult?

Great site! After reading all the negative comments about this site i was very hesitant. My event isnt until June 2014, but i figured id get a head and order now in case i ran into any problems. NOT THE CASE! I ordered a lot of the safari themed products and even personalized banners. The jungle tree was a little bent due to packaging but not to fuss about. I placed my order on 3-15-14 and received it 3-25-14. I oped to receive it all at once so the personalized banners and the animal standees was made to order so that to a few extra days. Customer service was Great, products are great, and ill definitely be using this website again.

I ordered personalized Key Tags from this company. In the proof/preview the print was gorgeous. Bright and beautiful. What I received was a hot piece of horrid trash! How could ShinDigz even approve this? Like what company confidently pushes out orders of this quality. You couldn't even read the tags the print was so light and the print quality made them look as though they had been printed 30 years ago! Super pixalated and unprofessional. Just embarrassing! I seriously can't believe they sent the key chains in this condition. Do yourself a favor and go with a company that doesnt print your order from basic 30 year old printers. Bootleg ass company.

I called in and spoke to someone who said I can pay an additional $31 to have my item here tomorrow OR $15 more to have it here by Friday. As I was accepting to pay the $15 for Friday Delivery she "pretented" she couldnt hear me and hung up. At first I thought she really just couldnt hear me but Now each time I call someone else tells me its not possible to have it here by friday unless I pay the $31! I assuming she realized she made a mistake and No one seems to care about what this FIRST person I spoke to told me. No supervisor around, ShinDigz say a call back from one can take up to 2 days! REALLY!? HORRIBLE Customer Service and trust me I will Let it be known!

I ordered 3 graduation yard signs and some other personalized item for my 3 girls. ShinDigz didn't mail the items when they said they would. When they finally shipped the items, the yard signs were not in the shipment. They didn't contact me to tell me that there was a problem with the signs. I waited almost month before I contacted them. Enlough time to get their act together. Yoou can't call them, so I email and ask what the problem was. They tell me they don't know when the items will be shipped. I don't know why they didn't contact me and give me the option to cancel my order. My girls were the only ones without a graduation sign in our neighborhood. Never again.

This is the worst company! ShinDigz shipped purchase after the delivery date promised. I sent several emails to contact them with no response until i took pictures of delivery tracking and very detailed email about how unhappy I was with their service. The customer service number was never working, they referred you to their website for customer service attention (joke)... This company sucks! Waste of money and blamed it on short staff due to our current lack of staff Covid situation. If this is the case, send out an email to notify your customers your product will be a month late and that your staff is ill. Extremely disappointed. Will never purchase from this company again.

Unreliable - Shindigz only sent 8 plates (I ordered 24) to go with the matching napkins, decorations, etc. for my 18-20 guests. The table would look like crap to have only 8 matching plates! ShinDigz require me to pay 15% restocking fee, and postage for return necessitated by their error. If I wanted mismatched plates, I could have gone to Goodwill for a lot less than the $60 I spent at Shindigz for matching stuff. More insulting - learned of the problem and asked them to cancel the order several hours before UPS records show the box was collected, so they could have saved us all a lot of headache by puling the shipment before it ever left the store. Use a more reliable party supply site!

I read some of the past reviews and I was skeptical, but the products and pricing ShinDigz were offering were so great I figured I would give them a chance and take it as a lesson learned if something went wrong with my order. I was also ordering my supplies somewhat last minute so I didn't know if I would get them on time. Well, not only did I get ALL of the items I ordered on time, ALL of the items were exactly as described. Not sure if there is new management since any of the negative comments or maybe I was just lucky, but I just had to write a good comment since I was actually expecting to be writing a different type of comment here. They really did a great job! I will definitely use them again in the future!

I placed an order on 5/6, with guaranteed shipping of 5/27. I was charged on 5/18 so I assumed it had been shipped. On 5/26 I checked to see where the item was in transit. To my surprise it hadn't shipped. ShinDigz told me they are behind and would cancel the order. It's been a week and still no refund. Received a generic email from them today saying order was cancelled and the hold on my credit card will disappear. I told them they charged me on 5/18. I just now received a note saying they credited me on 5/27. They clearly can't get their crap together. Would never order from them again. Would advise others to look at their Facebook page where so many customers are angry or annoyed with the lack of communication from this company.

We ordered Senior Banners for baseball and track. Track banners arrived last week, my order confirmation says it has been fulfilled. No, it only included 2 out of 6 banners. I have been on hold for 4 days, an hour and a half each day, or until my phone went dead. I have written to them on their online chat everyday for 5 days. Finally today I waited them out. My phone was at 1:36. Long story short, ShinDigz have no idea where our banners are in the production process. I asked, have they been started? "we don't know." Will they make it here before baseball season is over,?" we don't know." Is there anyway to track them by the production number?," no, there is no way. " Our booster club will never order anything through Shindigz again.

I am extremely upset with the customer service Im currently receiving with Kim. I purchased Hershey kisses on Amazon and received them completely melted since it was 92 in Ohio. I called, ShinDigz said theyd try again. And again, melted with no cold packs like it was advertised. Good thing Ive planned ahead right? So I call again, they said theyll just refund me (since they cant figure out how to put an insulated box and an ice pack with it). So now Im SOL and have wasted my time with this company. She did offer to try sending it a third time, but no refund or discount, even though Ive been entirely inconvenienced and punished for their negligence. Kims response, Yeah this has been happening a lot more lately. Admits guilt that they have no quality control.

This company advertises Premium Next day delivery. ShinDigz do NOT send the package, Premium Next Day Air. This Advertising is FALSE! They sent emails back and forth totally avoiding a refund and when I called, the Customer Service was even more Horrible. The person answering the phone to represent this company was very Confrontational, and Ignorant at best. Never addressed why I was calling, and then chose to simply hold the phone in silence. Dealing with this company is a Nightmare at best. I paid extra monies for Premium Shipping and I am expecting to be reimbursed for their lack of judgement and false advertising. Horrible service. I would recommend their service to a bird that cannot read, and whom does Not wish to order from anyone, lease of all this company.

I ordered a "grad" sign on April 6th. I was charged $110 on April 7th. At the time I ordered I was told ShinDigz would ship April 28th. I have not received the "grad" sign nor can I get any answer on any form of communication. I have emailed 2 times and I have tried the phone and the Message system on their website for over 1 week and not one response. I am very disappointed in their company and I would not suggest them to anyone. I will need to figure out how to get my money back from the credit card company. I would not order anything from this company. I will not use them again- which is to bad - because they look like they have good product. But, if you can't get anyone to answer and no product - It doesn't matter how good they look - I have paid a lot of money for nothing.

I wish I could submit a negative score. Received an email in response to my inquiry about my order, promising that my order would be completed and received by my required event date. However, when I asked for tracking information I received no response, and since then, no response at all - ShinDigz have gone "radio silent". I figured out how to login in and look up my order on their site and it says "UNFULFILLED" under order status. So they basically lied to me to appease me. In addition, they won't answer their phone and their "live chat" access has apparently been removed from their website. "Don't call us, we'll call you." I've cancelled my order that they've already charged me for so this should be fun. I now get to spend more time talking to my credit card company to get the charge reversed.

I purchased a cinderella carriage stand up for my daughter's party and when it arrive the box was so horribly mangled that I didnt know if the products would be ok inside. The carriage was damaged in the area where the box had been damaged and I had to call shindigz and find out how to get a replacememnt. ShinDigz told me that I needed to contact the shipping company for a credit to get my replacement. Why do I have to contact them and why can they send me a new set. This was a major set back for me and I really needed to find out if I was even going to get a new product and my daughter was very unhappy and it ruined her birthday as they shipped the item last minute to begin with. Be careful when you buy from them, I know they are large company but they should have helped and stood behind the products!

There was a problem with the product I ordered. After much to do ShinDigz offered to redo the order that they messed up and ship a new order. I received some money back to my account $60 total and a Promise to receive product by 6/6. Product didn't ship till 7/3 via regular mail knowing I needed it for my daughter's Sweet Sixteen on the 7th. Needless to say I never received it on time! I spent a large amount of money at this company and all they had to say was sorry but not sorry and blamed it on my mail carrier. They are in Indiana I'm in NJ, why use standard mail? If you promise to replace an order in time for a big venue, wouldn't you go out of your way to make sure it arrives on time? Why pay any money when product was never used! First and last time I use them. Instead of ShinDigz should be renamed shi. SnDitz

Ordered personalized and other items for an event requesting all items ship together and paid $40+ to have it expressed. ShinDigz expressed the $1.99 confetti I threw in just because and shipped the other items AFTER the date of the event which was clearly printed on the items. When I called to inquire about the other items I should have received, they were NOT READY LET ALONE SHIPPED yet they would not cancel the order but didn't charge for express shipping. This is egregious and they should be ashamed! Schools, event planners, organizations, and individuals BEWARE, there are too many reputable companies out there for you to get stuck with this one. Eventually everyone will catch on and they will get what they deserve. I believe poor service is why they really changed the name from Stumps. Different name, same game.

Placed my order early to ensure I would have on time. Week and a half before it still didn't ship. I tried calling. Emailing multiple times a day. Tried to find their "chat" online feature ShinDigz say they have on the phone message that says they aren't answering any calls. Email and chat only. Needless to say NO RESPONSE. So disappointed. I had to scramble last minute to find something else so as not to disappoint my son. They clearly don't care. Ruining a number of people's lives. Virus is impacting all of us but don't promise something and not deliver and worse yet ignore your customers. If the company is struggling post something so we know or cut off ordering. Don't leave people hanging and disappointing those that are trying to hard to plan and order something to add some brightness to someone's day while we are all impacted by this virus.

I ordered from Shindigz.com personalized items for a friend's shower. The dates were incorrect on the favor bags and the rep kept insisting it was me who had made the mistake! I had ordered other personalized items in the same order that arrived with the right date except for these boxes.
I am not saying I could not have made a human error but there is no way to go back and check the image for yourself, you are at the mercy of the company and ShinDigz can only fax or an email image of the order but its your word against theirs.
There are no managers after 5pm so you have to either call back or wait to resolve your issue. After placing an order of over $80 with this company I expected them to be a bit more flexible and work with me on my order.
The rep in a flat voice informed me that all they can do is expedite shipping. I will not use this company again.

If I could give no stars I would. Go get your banner at Office Max! Same day great job
Do NOT order from this company unless you are ordering something from them way in advance. I ordered a banner for my Mother's 75th Birthday party which should have arrived regular shipping. I have used this company in past and received my products ahead of the anticipated delivery date. This time was not the case. The party date was coming up and I noticed it hadn't shipped yet. I contacted the company three times to ask them to expidite my order for me. I did not receive a response other than we got your message we'll be in touch. No response from them yet. After the party I wrote them twice and asked them to cancel my order and guess what? ShinDigz didn't respond but sent me a message today 17 days past my event that my order was delivered. Wow! Isn't that great! Never again.