Servicing Stop

Dear Toby Richmond,

I booked my car to have a service and MOT for the 4th of August, which you confirmed with me. Late in the evening of the 3rd I received

A call from yourselves, saying that somehow the garage was overbooked, and you would need to re-schedule.

My service and MOT were re-booked for today, and confirmed by email, stating that my car would be picked up

Between 8 & 10am... 10:12... still no pick up. I ring the one and only number available for yourselves... I was on the phone for 1hr, 11 mins and 39 seconds in total.

By the time my call was actually answered I was on my way to the garage address to deliver the car as time was getting on.

The garage were called by your customer service person, Servicing Stop allegedly said they would send someone out now to pick it up, this would have been about 11.23am.

I found the garage, but they were unable to bring me back to work. They have now arranged to pick the car up at 13.15hrs, and return it much nearer to 5pm,

Which at least is within the return time you quote in your email. A few points for you to consider:-

Your booking system is failing miserably, otherwise it would have shown no availability BEFORE you confirmed to me it was booked.
Garages used by you, should be fully aware of the time scales you advise customers of, the garage I was booked in to didn't know that at all!
Customers should be constantly updated as to why a delay, or non pick up is occurring.
Your call answering time frame is beyond appalling, staff it properly or you will lose business hand over fist.
Assuming all is sorted today, I will post this e-mail as part of my review, I will advise all my customers of your poor customer service and systems.
I have lost appointments, due to your late cancellations and non pick ups.
I have had to take time off work to drive to the garage in the hope of getting my service done. Lost income!
I will never, I mean NEVER, use your company again. In just under 40 years of driving, your company is the worst I have encountered!

Yours in utter disgust,

John Tunbridge

Sent from Mail for Windows 10

Please respond to my earlier email sent via your customer service email address.
Thank you,
John Tunbridge

Show quoted text

Booked online for a collection for MOT and service. Date and time confirmed as available. In the morning of collection, sat waiting for the garage to collect. And waited. And waited. 2 hours later tried phoning Servicing stop helpline. 45 minutes later, sat on hold still no joy. So gave up and tried to contact the garage directly. Managed to speak to the garage owner, who informed me he had only received my booking from servicing stop that morning, had no availability to do my car, or the 7 others Servicing Stop had sent through. The owner advised me he had already sent an email complaint asking servicing stop to halt bookings as he could not cope with the amount they sent through. I had already paid, and was also advised that the garage would have charged £150 on top of what servicing stop had already taken, as his prices for MOT and servicing were a minimum of £270.00. I emailed servicing stop who tried to blame the garage for the non collection, and I asked for a refund to take my business elsewhere. At no point was I offered an alternative garage, or called by servicing stop despite repeated requests. 2 weeks after threatening legal action and press involvement I received a very condescending email from Jason at servicing stop, which showed no customer care, blaming everyone else, except themselves. DO NOT GO NEAR THIS COMPANY, AND FEEL FREE TO ADVISE ANYONE YOU KNOW TO DO THE SAME. By the way, I'm still waiting for a refund as according to Jason, by law they have 14 days to process the refund, then a further 7 days for it to reach your account. Sound like somewhere you want to spend money?

I really regret that I had not read the reviews first! Booked for a full service £119.00 then Servicing Stop called me to said that I have to change this and that but I insisted I only wanted the full services. They would not take no for answer and still changed me £379.20. I couldn't do anything as they had my car. I was still at work and my wife was working at home. The guy who brought the car back was very rude and scared my wife where she had to threaten to call 999. I'm still waiting for the breakdown bill to find out why they over changed me.

Have had an atrocious time trying to get my car repaired. Spent over £3500 in advance and waited 4 MONTHS for my car to not be repaired. Servicing Stop never answer the phone or emails.
Quick enough to charge you, then never do the work and leave it for an independent garage to do properly the first time.
Never use them.

Said the extra work would be over £900 when we asked the garage direct Servicing Stop said they could do it for £270. Ended up being shouted at by the local garage owner so we had the work done elsewhere. Unfortunately, we had already paid for the MOT and Service and of course, you have to pay for the 'special oil' £24.00 + VAT. AVOID!

Avoid at all costs. All other derogatory reviews are very accurate. Arranged full service and MOT which I was advised would be done locally only to find the garage used was some 40 miles away. Original date was cancelled and although it was done some 4 days later, as seems to be there normal practice, along came the demand for extra works and costs sighting totalling unnecessary work. One cost was a demand fo £66.50 to replace front number plate, then came the speal for uprated oil and the need to replace brake fluids, all at highly inflated prices. This seems to be there natural makeup. Just AVOID them at any cost, Servicing Stop are full of bull$#*!.

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Review of Servicing Stop

B. O

27 reviews

An hour ago

Patronise this company at your own…

Patronise this company at your own risk! These company is a rip-off! I should have read previous reviews. Servicing Stop scammed me of my money and did not service my vehicle.

Booking Reference: 1244191
Service paid for: Servicing of Vehicle and MOT via servicing stop.

My vehicle was booked at SAI MOT CENTER
113a Hardy Road
SW19 1JB
OFF MERTON HIGH STREET.

My Complaint:

1). I was expecting the driver to collect my vehicle between 8am -10am as per your policy. No one turned up.

I got a phone call at 09:54am and a staff from the Garage stated that the driver who should have visited fell sick. So my vehicle got picked up at 11am.

2). Chris from servicing stop phoned me around 3pm to update me about my vehicle. This guy was very RUDE, disrespectful and kept speaking in a hurry. He could not wait to get off the phone and I told him several times that he was speaking too fast for me to hear him. He ignored and carried on telling me that my vehicle did not pass MOT so l need to pay £1,350 for it to pass.

I asked what is the money for? He rudely answered me saying: l already told you want it is for; or better still l will send you an email.

This staff was absolutely rude and disrespectful on the phone. At the end of the conversation; l still did not know why l should pay £1,350 pounds for, so l asked that my vehicle be returned immediately.

3). I asked Chris if my vehicle was serviced and l did not get a response to that question. So l paid for servicing and MOT yet my vehicle was not SERVICED?

4). Despite calling servicing stop to make a complaint, their phone was engaged all day; so I phoned the Garage (Sai mot centre) and the guy told me that my vehicle will be delivered back to me.

My vehicle was supposed to be delivered between 4pm and 6pm as per your policy and agreement. But the driver turned up at my door at 7pm, an hour late. No apologies, nothing from him. He dropped the key through my letter box as l was opening the door.

I opened the door and asked him for receipt of servicing my vehicle. He told me he is just a driver and that he does not know anything about it. The Garage also claimed they do not know anything about it.

So apparently no proof that my vehicle was serviced? No email from servicing stop to show receipt of servicing and what was serviced in the vehicle?

L am appalled at how this company has deteriorated and the way customers are been ripped off their money.

Resolution:

1). I want proof of receipt of the service that was done in my vehicle. I want details of what was actually done in it via email.

2). I will be escalating this to the financial ombudsmen services if this complaint goes unaddressed in the next 3 working days.

3). I will be leaving a detailed feedback on all review site so people do not get ripped off by your organisation; as l believe that l have been scammed of my money.

Phone service stop £101 88p Servicing Stop pick my car up. The man said service stop will phone you any problems. They phone me about 2am said they are doing the service. Price is £555, I said I'm paid up front £101.88p they said no the service is a extra £555 I had to pay to get my car back. In the end I paid. 30 mins later they phone again said the warning light what was on needed doing a extra £425 I was pissed of about this. They said my car would be excellent after the work., I wanted my car back so I had to paid. Best thing to man come with my car said the lights come on again, you still got the problem. It will be more work to do. I was that pissed off told him to do one. I phone service stop they wouldn't pick you phone up after 45 mins, I email them but no reply big rip off. Don't go with this company save your money

I had booked a month ago and I got a call from a garage on the morning of my service and MOT to say I was too far from the garage for it to be collected, Service Stop don't answer the phone EVER so I had to take the car in myself. Servicing Stop are supposed to phone to say if there are any extra charges before they do the work - they didn't! The garage says they can't contacted Service Stop either. I'm 80 years old and it's the worst car service I've ever had in my long life. A better title would be "Service? Stop Using Them!"

Don't use these I booked well in advance for a full car service and Servicing Stop never turned up on the day they were supposed to tried ringing never answer their phones I waiting in all day for them a waste of time with these. Don't waste your time or money go to a proper garage I know it's more money but at least it's a better service

My car was booked for a full service and paid in full. After collecting the car I was contacted from multiple ends demanding more money and a list of jobs The car needs. And threatened that the car would not be released until I paid. I had urgent hospital appointment the next morning so I had to pay around 46 pounds extra just for releasing the car. Servicing Stop have done something that the fairly new BMW with 19000 miles on the clock doesn't feel right now. I requested them for an itinerary of work they have done. So far no response. I would dread going through such cowboys. Please please keep away from these cronies

Absolutely the worst customer service. No one came to collect my car and it took 40 minutes waiting on the phone for my call to be answered by Servicing Stop. Servicing Stop said the garage allocated couldn't collect today and to rebook. Not a chance was I wasting another day waiting for no one. I asked why I hadn't been called to tell me they couldn't come and she just said it was "unfortunate". They wouldn't tell me which garage it was so I could avoid them when booking directly with garages in my area. Do not use!

Paid upfront for service and cancelled immediately after reading the negative reviews which have been correct in my experience. Cancelled on 17th September, now the 5th October and still haven't received a refund. Servicing Stop keep sending me the same copy/pasted response that the money will be back in my account in 7 days and I can't get through to them apart from that. If you're thinking of using them I would advise you not to take the risk.

Absolutely terrible company. Booked and paid in advance for an MOT and service. Then we received a phone call asking for another £269. Then Servicing Stop started with a hard sell trying to get us to pay for even more work. In the end we paid the £269 as we needed our car back. It got to 5pm and still no car. When the garage that had been given the job by servicing stop returned our car, the owner was very upset. Servicing stop was refusing to pay the garage for the work and she also confirmed the £269 extra charge was not for the work that they had done. Unable to get through to anyone on the phone to complain. Do not take your car to service stop and do not work with service stop. Company's like this shouldn't be allowed to trade.
I can only image that any good review you see for this company are fake.

Avoid at all costs. Arranged for service last Friday 5th Feb and got last minute call that Servicing Stop couldn't do it. Rearranged for Friday 12th and despite all comms saying pickup will be between 8am - 10am, collection driver came at 11am. Had no further comms until about 3pm in afternoon when I got an email about recommended extra works. This is the scam part. Just check out these prices:-
You have chosen to decline the following works:
£92.40 Service Advisory Renew: Brake fluid
£79.20 Service Advisory Check & Renew: Anti-freeze
£102.61 Service Advisory Remove & Refit: Pollen filter
£66.00 Service Advisory Perform: Fuel treatment and engine flush
£188.72 Service Advisory Remove & Refit: Spark plugs
£29.99 long life oil
So obviously declined them all. A quick check online shows these prices to be exorbatant.
Anyhow, I had paid for the service upfront, so waited for my car to be delivered before 6pm. From about 4:30 I was calling servicing stop, I was texting the collection driver because he left a number, I was calling the garage (Every Auto Ltd, Kearsley, Bolton). I was texting all evening and leaving voicemail. Nothing. It is now the weekend, and I still can't contact anybody. There website says in the very rare occurance there is a delay with returning your vehicle, we will contact you. How is it possible they can take your car, promise a time to return and then just keep it, with no comms. People have jobs to go to, appointments to keep and for this scam company to just take your car and then not communicate when they decide to keep it is almost criminal. Should have trusted my instincts. Avoid, avoid, avoid. And be wary of the website reviews. They get an average 5 out of 5 on there. Don't be a victim, don't get suckered in by the low initial service price. Don't go near them.

If I could give a minus star rating these would get it. Do yourself a favour and just use a local garage. The low cost advertised services are soon bumped up monumentally once Servicing Stop have your car hostage. You canntot speak to the actual garage and be prepared for at least an hour on hold to speak with your 'service advisor'. If you do one thing today, AVOID this service.

I cannot rate the service as Servicing Stop never even collected my car on the agreed date despite them sending numerous emails and texts promising to. Could not get through to customer service line so cancelled and made alternative arrangements. Still no contact from them two days later so I tried again. Thought I would beat the system by picking the option for premium customers, took 45 minutes to answer. Was promised a refund in the next five days but it took them seven to even process it then another five to come through. DO NOT USE. Only getting one star because I cannot give zero.

I booked my car in for a service. Servicing Stop fetched the car, and told me the price. They then rang and said it was ready but it had various things wrong and would cost me another £900. I refused and they were very rude and slammed down the phone.the garage brought it back and said there was nothing wrong with the car and said they were always doing this.so BEWARE this company

Avoid this company like the plague - total con! Servicing Stop offer a competitive service quote but it's all downhill from there! They claimed my car needed repairs of almost £800. I questioned this and the person I was speaking to became flippant, claiming I would be putting the return driver at risk by not authorising the repairs! I was also told I would have to pay an extra 24.99 for 'specialist oil' otherwise the car would not be returned! They also claimed I had authorised this - I had not. The man who returned the car said he put ordinary synthetic oil in the car - so the company lied. This final extra cost was 46.77. I tried ringing to question this final amount but I was on constant hold and I gave up after some 40 minutes. I will be contacting trading standards.

Very bad experience. Faults occurred after servicing and no response from the company. Not by phone, emails or social media. Servicing Stop are very quick to take your car, take your money, but the quality is very poor. Customer service is definitely very poor after they take your money.
Furthermore - absolutely impossible to get in touch with.

Nevertheless, I must admit they have good online systems set up and the speed of service is good.

However, I will be avoiding them in the future and would NOT recommend it to anyone.