Pets at Home

Really expensive now , cheaper if I get online from Amazon . Not just a bit more it’s a lot more expensive.really disappointed and I won’t be shopping here from now on

Yet again my online order was late..the 1st order was weeks late, I contacted them they took ages to find my order number to then be told its on its way..already 2 days late! Again they blamed it on courier company! They weren't really bothered..I was hoping they would have improved from my previous orders..but no!! Very disappointed

Chichester store. I went in a week ago and was greeted by lovely staff. I spent hundreds of pounds and ordered a new fish tank.
3 different members of staff members said I could get fish within 24hrs which they themselves had done.
There was a manager in for a few days from a different area I was told who stopped me buying any fish on the day I arrived after being told to come back on that day. She infront of me shouted at one member of staff, the member of staff then asked her if she could deal with me as she had a different opinion in which the “manager” said no but just stood there listening and interrupting and over talking one of the other members of staff.
I came in today on day 5 in which the “manager” storms over and shouts at me saying she’s all ready had this conversation with me and I cannot buy any fish or I will be chucked out. This was after explaining to a member of staff the situation and they said they were happy to sell the fish.
This “manager” then told me “you don’t become a manager without knowing something”
I myself used to be a manager and now run my own business and would never speak to the public or other staff members how this rude lady did.
My partner went in a few days ago to get some dog food and again spent over 100 pounds and heard the same lady having a go at someone else.
I’ve been coming into the particular store for years and get great advice from all members of staff but this lady has ruined it for me and I shall not step foot in that store again.

I want to tell you about the awful experience I just had in your Loughborough store with my daughter. I bought a tank about 6 weeks ago. Set it up and left to run for 2 weeks as instructed. Came back with my daughter and bought 2 platies and a 2 bottom feeders and was told we could introduce more fish in a couple of weeks. I see my daughter every 2 weeks and this tank is our little project. We were then we were told we couldn't add any more fish today. Then the assistant relented and said we could but only 1 kind. Then we were told they would probably die and it was our risk. By now my 5 year old is in floods of tears. I was also told the gravel substrate isn't suitable for the bottom feeders we bought previously even though at the time I was told it was. It feels like your team all have different ideas about how to sell fish and your training isn't consistent. Firstly I would like you to direct me to a definitive guide to how and when I can buy fish as your team doesn't seem to have a clue and the criteria for walking away with a fish changes with every assistant. Secondly, I would like an apology to my daughter whos weekend has been ruined. All the hard work she has been doing at school was to be rewarded with an addition to her tank. Finally I would like you to make sure all your staff are on the same page in your loughborough store. BTW while all this discussion was taking place we saw 2 dead fish in your own tanks.

Every time I shop at Pets at Home it is a great experience!
I manage to find the items I need and they are mostly in stock.
I also love looking at the Guinea Pigs and other little animals and I could spend ages looking at them through the glass.
When it comes to paying, the staff are always very friendly, what’s more if you have forgotten your reward card they will use your name and postcode to to find it on their system so you don’t miss out on any special offers.
My only gripe would be that some of their Guinea Pig toys can be quite costly, they usually have a good stock of different toys and their selection of Piggy foods and treats are fantastic.
Overall this store is brilliant for all of your furry friends needs.

Hi shannan in the Peterborough branch was lovely , had a tidy cut for my multipoo dolly Rae she did just wat I asked , I will be back to have a full groom definetley recommend shannan thank u guys ...

Many thanks to the lovely Lisa at the Exmouth branch of Pets at Home.
She was very helpful in supporting our new bed purchase for our lovely Murphy.
Thank you Lisa for your knowledge, guidance and support.
You have helped Murphy be a very happy boy.
Lisa assisted us in joining the puppy club and therefore a discount was offered, always great to have a discount with a costly, growing puppy.
I think Pets at home will become our 2nd home.
Take care, stay safe and keep smiling