panther logistics

Booked the Monday off on the Friday to take delivery.
My replacement booked already
Monday morning early hours I get a notification of no delivery. Need to reschedule. Shoddy, unacceptable and ridiculous. So I have cancelled my sky glass purchase. I will buy better in store. Useless.

They messed up the original delivery of a Washing Machine ordered via Amazon - and I was expecting the worst after reading these reviews, but they came through OK on the 2nd delivery (2 days later) - so 50/50.

It was a 2 man delivery and was expecting that the furniture will be placed in the room of my choice.... but they have declined and left the heavy boxes in the hallway. Doesn't make any sense. Pathetic service!

We ordered an LG American Style Fridge-Freezer from LG’s online shop. Unfortunately, the charlatans calling themselves Panther Logistics were responsible for delivery and installation.
The LG fridge-freezer arrived with their three-man crew, which we had specified with both LG and Panther by telephone would be needed to deliver and install the fridge-freezer, as the doors would need to be removed to get this large and heavy unit into the house and into the kitchen. The 3-man team of unfriendly and very unhelpful wide-boys from Panther informed us follows: “We are the correct team to deliver and install your fridge-freezer. You are down for delivery and installation by the three-man team (us), but not for removing the doors of the fridge-freezer to get it into your house.” (I repeat, we had previously confirmed by telephone with Panther Logistics and LG UK that we needed a three-man team to deliver, install and remove doors as necessary.)
I asked them: “Are you the team that knows how to remove the doors of the fridge-freezer?”
They replied “Yes, but we can’t do it because it’s not down on the docket.”
So the LG fridge-freezer was TAKEN AWAY AGAIN on the Panther Logistics van.
THIS IS AN APPALLING SERVICE AND SHOWS A COMPLETE DISREGARD FOR CUSTOMER CARE.
I wrote to the Managing Director of Panther Logistics, a Mr. Gary McKelvey, to complain. Mr McKelvey was too much of a coward to respond personally to our complaint. Instead one of his minions, a very rude woman, phoned us, failed completely to apologise, and actually talked over my wife without listening. This ghastly woman informed my wife that Mr. McKelvey had "gone out" so couldn't speak to my wife himself. (No doubt the coward had disappeared to the golf club.)
Before these appalling idiots at Panther Logistics reply with a comment to email their complaints dept (ha ha! Lot of good that will do!) - I repeat that I wrote by first class post to Mr. Gary McKelvey, the Managing Director of the pathetic dog and pony show, and the result was as above. The whole pack of them should hang their heads in shame.
If you are reading this because you too have had problems with this company, here is the address to write to, not that it will do you any good:
For Personal Attention of:
Gary McKelvey
Managing Director
Panther Warehousing Ltd
Lodge Farm Industrial Estate
Northampton
Northamptonshire
NN5 7US

Surprised that Decathlon use this delivery firm.
Received a text message I can reschedule up until 4pm. Received the text at 8pm so 4 hours beyond the cut off time. Although I messaged the corporate WhatsApp number no one got back to me until after my package was delivered. Two hours after the delivery window provided to me. Surprised that Decathlon use this delivery firm.
Received a text message I can reschedule up until 4pm. Received the text at 8pm so 4 hours beyond the cut off time. Although I messaged the corporate WhatsApp number no one got back to me until after my package was delivered. Two hours after the delivery window provided to me.