Loadbalancer.org

We have been using loadbalancer.org virtual appliances for over 2 years. Their support sets the bar for excellence. Send an email asking for assistance and a very competent engineer is working with you within less than an hour.

Ticket ID: RIF-858-72682. A really good service support. Professionality and kindness.

Our support from Loadbalancer.org has been fantastic on any occasion that we have needed them. The engineers are very professional and always go the extra mile to support us.

Alin did a great job in reconfiguring our WAF setup and now all links between servers are up. Thanks for the great help.

The loadbalancer is powerful yet intuitive. It is capable of everything we asked of it. Whenever we required support they were quick to answer and very helpful.

Loadbalancer works great. Technical support has been great as well.

Amazing product! Even more amazing support team! What else do you need?!

Very good product and outstanding support team, which gets with us on the calls literally in minutes when requested, has deep knowledge of the product and great patience :)

Working with your support team was a great experience. Fast response and very professional solutions

Thorsten was very helpful in activating a license for a replacement hardware device. He was swift and courteous in his email responses.

The Technical support is excellant, i had difficulty during with a clients online upgrade of an enterprise VA Max Slave HA loadbalancer, I spoke to them uploaded support files and they provide me with a number of options to complete the upgrade.
The upgrade is now complete and just need downtime to failover and upgrade the Master appliance
Thanks, great service as always

The product service is very stable and performance focusing, always meet our ongoing business needs, satisfied with product and their professional tech support service available 24X7.

i) Easy way to configure the WAF for new applications.
ii) Able to detect the logs and block the request accordingly.
iii) Easy to whitelist the signature ids.
Disadvantage:-
• Not able to see the request blocked or allowed in the logs.
• No reporting module available.

fast and competent support as always. Very satisfied.

Always happy with Loadbalancer.org's support! Neil Stone was the rep who helped me this last time out, and he was knowledgeable, and quick to respond. Definitely would recommend Loadbalancer.org!

Remarkable response time in answering my question. < 1hour
Lenin provided a professional and accurate answer to my issue.
Best IT vendor support I have had in years!

As always, Loadbalancer.org tech support has been an excellent experience. Both Neil and Damian were super helpful with my unique issue.

Amazing support again ! Love working with your team.

Support you can rely on. In addition, a very good documentation that explains many things simply.

Extremely responsive, detailed, and upfront about potential impacts or concerns with the suggested courses of action.