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J.R. Dunn Jewelers

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Reviews Clothing & Fashion, Jewelry, Engagement Rings J.R. Dunn Jewelers

10 customer reviews of

Lady very rude and unfriendly she acted as if she would rather not have had us in the store. Will not return had better experiences in the past

Promo codes don't work.
I was given a hello20 code for my first order. It didn't work. J.R. Dunn Jewelers also had a bling15 code and it didn't work either. The earring I wanted to order were not on the exclusion list either. So disappointed I didn't order the earrings.

Felt uncomfortable in their store - Followed through entire store...
I stop by maybe once a year to see if J.R. Dunn Jewelers have new items. When I went in I was greeted and asked if I was looking for anything in particular. I said "no, just browsing" but throughout the entire store, the salesman followed me. Now I wasn't beaming of wealth as I was merely wearing a jogging suit but DAMN did I feel uncomfortable with the guy literally following me across the entire store. I don't like to have someone following me. If I need help I'll ask. I left and probably won't go back. I would rather ASK for help WHEN I need it than be stalked.
As for the products, I will say, they don't have much for men. Men appreciate a nice ring... but they had only a few and the weren't anything special. We make the money and they expect us to spend it on women. Wrong mindset I think. And if you don't have it you cant sell it! They would tell you that men don't buy much... well if you don't have it... you can't sell it! And after you get a reputation for not having much for men, guess what? They don't look for you for potential products! And unless your ready to shell out $1k+ for a watch... there isn't anything there for you.

Bad Customer Service
I usually don't write reviews, but I have no choice.
JR Dunn advertises on south fla Radio's and take pride how J.R. Dunn Jewelers built the company based on great customer service.

I contacted Sales Representative Christina as I had purchased a brand new Rolex Yatchmaster 5 years ago.

Right now there's a promotion 5 years interested FREE, I was looking for a particular BREITLINg (Green Dial) 8,100 MRSP.

Christina advised me it would be 8100 I am like I am returning customer can I get a better price?

Christina was like no Full Price, I am like how about discount me 1100 I would put down 1000-2000 deposit Finance me 5,000 and make it 5 years interest FREE.

To my Dismay I was Declined, I am k.

Very Disappointed how Management would not accept a 10/15% off MSRP.

I ended up buying a Breitling the following day at SEYbold building.

I feel bad for Christina as it is not her Fault, never again would I ever recommend or shop at JR Dunn.

January 22,2021

I love JR Dunn
I love JR Dunn. I love John Hardy jewelry and JR Dunn carries a huge selection of John Hardy. I love JR Dunn Customer Service. J.R. Dunn Jewelers are easy to contact and very supportive. I always receive my order in a timely manner. I love shopping at JR Dunn.

Excellent customer service and communication
Excellent customer service and communication. Watch was shipped quick and securely. Would definitely do business with them again.

The service was great and the ring was beautiful but...
The service was great and the ring was beautiful but it was a gift for our 16 year old daughter for her bday. She put it on and we went to mall and by the time we came back, one of the stones fell out. She was so bummed on her bday and now we've returned it and have to wait to get a new one scared if it'll happen again :(

Process was extremely simple and shipping was beyond...
Process was extremely simple and shipping was beyond quick. Truly felt the instant gratification. Haven't taken earrings out since i purchased.

Your presentation of the jewelry was a lot better than...
Your presentation of the jewelry was a lot better than other websites even big name department stores (e.g., Neiman Marcus). I also appreciate the return policy considering I am unable to view the items in person.

I placed an online order and recieved my order in a...
I placed an online order and recieved my order in a timely fashion. Unfortunately, there was an issue with the product i recieved. I spoke with Steve about this issue and he immediately resolved it. I cant thank him and his team enough. Great customer service. Will definitely be ordering from JR Dunn in the future with piece of mind.

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J.R. Dunn Jewelers Rating

Based on 10 reviews from J.R. Dunn Jewelers customers, company has accumulated an average rating of 3 stars, indicating that majority of customers are satisfied with its service.
Overall satisfaction rating

Address: 4210 North Federal Highway, 33064


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