Joyride Harness

This company is a SCAM
I have been dealing with this company for 2mths now. I have received multiple emails stating Joyride Harness have a delay on my order. I then received an email stating I hope I enjoyed the product I received- I wrote them and explained I couldn't enjoy something I hadn't received. They then proceeded to write me another two emails stating it was still in transit but should be receiving it soon. They even dared to attach a USPS tracking number- are you surprised there was no found information with that tracking number. I wrote them twice now telling them that they truly have scammed me of my money that I work hard for, which lets be real, we all do, especially in the times of a pandemic.

I am extremely disappointed and disturbed by how this company has dealt with its customer service and distribution of product.

I would NOT recommend ordering from Joyride Harness, I am very disappointed in the service we received when we placed an order for a backseat cover and silicone dog bowls. I have repeatedly contacted them for tracking and explained that I think the order has been lost but all I get from them on chat, because you cannot "contact them" any other way, and Joyride Harness say we are escalating it and I will will hear from the next dept. I have gotten this 3 times over an extended time and get the first auto message and nothing else. Don't tell me it is junk because I have looked many times... nothing...

I've dropped my dog three times when she easily slipped out of this collar. I hate this product. My sister-in-law gave this to us. I think she hates me. READ THE OTHER REVIEWS DO NOT BUY THIS PRODUCT.

I had to email them six times about a return. When I them I reported them to the Attorney GENERAL, BBB and the credit card company I got a response. Joyride Harness told me not to send all those emails. Then you have to have all tags on the harness. Of you do not find out on to try to return the product. DO NOT buy anything from them. The harness did not work at all. My dog still continue to pull.The claims are false.

I placed an order and Joyride Harness offered second harness at a discount. I clicked on offer to see what the total would be and they placed the order without confirming. I tried calling but their number for customer service will not allow you to talk to someone. It refers you to chat. I went to chat within minutes of my order that the chat rep said it is "too late" to change the order within 5 minutes of having placed it. This is crazy. I just ordered it 5 minutes earlier. AVOID THIS COMPANY! They are not reputable and now I will be forced to dispute a charge on my card.

*Edited-I spoke with customer service through email, and Joyride Harness said they would accept the harness for return without the original tags. The return shipping fee is $7, but if they refund me the money for the harness, I'll be happy.

Update on the Joyride/Puglife Harness problems. Seems that their 'shipping partner' is "JET E-COMMERCE LOGISTIC INC' which is a Chinese forwarding company which works directly with the post office to deliver international packages from China to the USA.
Joyride may say they're in California, but that is just a front. Your harness is coming from China which is why it is going to take so long and you get the run around when you start asking where your package is. Joyride Harness prey on customers with their "giving back..." and "family business" front, meanwhile what you've really got is a Chinese company using a USA home address to do business. You can be that there isn't any family or facility in California, it's all bogus. Just Google "JET E-COMMERCE LOGISTIC INC" and you can get all the facts in just a click.

I ordered my harness on the 20th of the month and paid for priority shipping on the 26 th Joyride Harness EMAIL the Due to the pandemic excuse shipping will take 7-10 days longer. We are over a year into the PANDEMIC. And they won't cancel the order. Stupid reason " Due to different lines of communication and hours of operation, we cannot intercept a recently placed order to modify or cancel it before shipment. Our orders do begin processing immediately once received which includes packing and awaiting dispatch, so requested changes cannot be submitted or honored at this time. ".

Look, you may see a few reviews on here about "Oh the strap loosens on their belly" ect. Its a Harness, you need to keep adjusting it to make sure it fits when you put it on your furbaby. What I will tell you is THIS HARNESS changed my walks from my dogs having control, to ME having control. It was clearest to me when someones dog got off leash, and came to viciously attack my shepard mix. My husband was walking BOTH of our dogs (both equipped with the harness) and was able to keep our Shepard, and our Corgi-Chow back DUE TO THE CONTROL THE HARNESS OFFERS. He kept them positioned behind him.

There were some injuries to our Shepard from the attacking dog, but because my husband was able to keep control of our dogs in the situation, he walked away with two scratches. Joyride will be the only harness I ever buy. In fact, I bought two more this morning, one for my mom's dog (Lab Mix XL) and a new one for my Corgi (We slammed the clasp in a door, and needed to replace it. Aka no fault to Joyride themselves.)

I have used this harness for years. It fits perfectly. Had great customer service. Thank you. About to buy more..