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Joss & Main

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10 customer reviews of

Waste of time...
Placed an order for an item $3100. 00) for delivery in July of 2021. Received email that item won't be delivered until September 19th. Called in September to confirm. Was told that item probably be delivered FIRST WEEK OF JANUARY! Spoke with supervisor, was told that some warehouse has at least 20 in stock and he doesn't understand the delay. Was advised to cancel first item and reorder and see what happens. Delivery in 2 weeks! Hurrayyyy... No more communications!. Called again ands was told that
The new item delivery end of December. Spoke with another "supervisor" and was told to Cancel order all together. Called another company, ordered same item and received it in 3(!) weeks without any hustle.
Wayfair and Joss and whatever will never see my order again. EVER...

Cancelled Order Without Warning
Was expecting my desk to arrive on a Tuesday. When it did it arrive, I checked the status of the order and I saw that it was cancelled. No warning or communication. I understand that orders cannot always be fulfilled but communication to your customers is key!

Ordered Claremont L shaped desk but received Orviston L shaped desk
I ordered a Claremont L shaped desk which looks like it has two keyboard drawers (see: /> But Joss & Main substituted it for the Orviston L shaped desk which only has one such drawer. See: https :// www.wayfair. Com/Three-Posts--Orviston-LShape-Desk-TRPT4984-L32-K~TRPT4984. Html? Refid=GX*******816-TRPT4984_41172768&device=m&ptid=*******594&network=g&targetid... />
Claremont cost about $100 more than Orviston in Vintage Oak and the colors look different. They would not refund me the difference after ordering one thing but sending something else without my acquiescence. They say it is the same. The Pemberly Row L shaped desk is also similar but costs $160 less on Amazon and Walmart (see:

3 months of on script lies
I ordered six chairs from Joss and Main on September 5th and the chairs were in stock and the order was due to arrive in 10 days. We were so pleased to be upgrading our dinning room with a new set of chairs. After the delivery date came and went, I contacted Joss & Main who told me that the item was out of stock and was delayed. I can't remember the spin their representative gave from their set of scripts.
This went on until just this week. First, Joss & Main never contacted me to inform me of yet another delay. I always had to call and ask, what's going on with me order. Where upon I was told, every time, I different reason for the delay. Sometimes they were quite imaginative and full of reinforcing details.
I called and asked to cancel the order and requested a discount for their extremely poor customer service. They were never honest with me and stuck to a variety of scripts meant to deescalate customer anger rather than be honest. They told me that 10% was the best they could do. I asked for some specific chairs that their website said as $111 a chair and was in stock. Their customer service person, the first one to be straight with me, told me that she'd talk to her manager and see if they could get additional discounts for me. The next morning she told me sorry they couldn't do better than 10%. I looked at the chairs I'd told her and the price, over night, shot to $145 a chair and the color I'd told them that I wanted was suddenly, out of stock. WOW! The worst online shopping experience that I've ever had!

They are tarnishing Wayfair's reputation
I ordered furniture from Joss & Main because of previous good experience with Wayfair. I ordered on 24th September. The next day, 25th of September, I canceled the order. Their website clearly states that order can be canceled anytime before it is shipped. I got a notification on 28th September that my order cannot be canceled. I spoke with India Potter at the company. She said that although the website says order can be canceled before shipment, Joss & Main do not follow it. They shipped it on September 28th despite a legitimate cancelation. I will be disputing the credit card charge and have instructed Fedex not to deliver the package to my house. It is strange that they are so desperate for business and follow shady practices. Please beware before placing any order with them.

Profit over customer satisfaction
I recently ordered from joss and main. What a hassle but I found out Joss & Main are owned by way fair that explains it. They are not going to last if they don't treat customers better. I tried to get a discount added to my order but customer service said they couldn't do it. They said I would have to cancel my order start over and add the discount which was a holiday discount so customer service said it should be available after the holiday a few days, wrong. I cancelled the order it took Them till after the holiday to make the cancellation. Guess what the discount was not available. They got what they wanted. Stalled till the discount was gone.

HORRIBLE experience
WARNING: Do not buy from this company! I placed an order for some outdoor cushions two months ago. I received a confirmation of my order and an expected delivery date which was 10 days after. 6 weeks after the order was placed, I contacted their customer service via email. I was assured that the order was still processing and was offered a discount code for future orders. Two more weeks went by. I contacted customer service again — apologies, yadayada, someone from customer care will contact you. Three more days went by, so I called customer service — Joss & Main are mystified, but putting through an expedited delivery. Two hours go by, then I get an email that the order is cancelled, because the item was suddenly discontinued! If they had filled the order when I put it in, it wouldn't be discontinued. Meanwhile, summer is coming to an end and I never got my outdoor cushions. I am warning you DO NOT BUY FROM THIS COMPANY!

Order never shipped, no communication regarding order, poor service.
Ordered a faux Christmas tree on the 10th and paid extra to have expedited shipping. Delivery date was estimated at the 17th. After placing the order online, I did not get any confirmation the item was shipped. I called a few days after asking if there would be a notification that the item shipped, and since the delivery was supposed to be by the 17th, the shipping should have taken place for that to happen. I was told everything was fine and that the information just hadn't been updated. Called today, the 17th and found out the item is still in the warehouse. There was no information available as to when it would leave the warehouse so I had to cancel the order. Then i get this message: "

We're sorry to hear that the item(s) from your order #‌*******526 weren't right for you. Our warehouse has been notified to prepare for the arrival of the following item(s). Upon receipt of the returned item(s), we will issue a refund of $119.63 to your account and send you a confirmation email."
Oh well.

Terrible company.
We ordered a sofa in March 2021 that was scheduled to be delivered this week (8/20/21) and just got an email canceling the order.

Terrible customer service
If I could give them a zero I would. I had ordered a cabinet for my hallway, and after a few days I saw another on their site that I preferred. Looking at my order, the cabinet was not supposed to arrive until late March, so I canceled over a month in advance, with the intent to purchase another unit at a higher price. When I cancelled it said Joss & Main needed to review my cancellation, and the next day I got an email that said I couldn't cancel because the unit had already shipped. While I found that rather suspect, I wrote back and explained I was cancelling in order to purchase something else, could they stop the shipment. Well they stopped the shipment and charged me a $132 return fee! They did not inform me that would happen, had I known I would have taken the shipment, sold the unit or used it somewhere else in the house and still bought the other unit. I called and explained this to customer service and then to a supervisor- and no way they would give me back the $132. I asked if $132 was really worth them losing a customer for life and apparently it is... I am used to the Nordstrom type of customer service, not the milk them for everything we can kind of customer service. I will never do business with them or their affiliates again.

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Based on 10 reviews from Joss & Main customers, company has accumulated an average rating of 1 stars, indicating that majority of customers are not satisfied with its service.
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Address: 177 Huntington Avenue, 02115


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