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10 customer reviews of

Cheapened Quality
Loved this clothing line when first introduced but I have found that the quality of the clothing has really decreased while the price is still the same. If if J.Jill lowered the price I would not buy them. The styles are great but I don't want tops that get holes in them in the front at about the waist line after wearing a few times. When I compliained about this I was rudely told that I have moths. I replied and those moth must really be smart as they only eat holes in my Jill clothes and all in the same spot in the front about waist line. I am not fat either where my top could be rubbing against the countertop and causing this either. So I stopped purchasing their clothing. Period!

Karima Ghani
Carin helped me and she was amazing. She treated her customers with respect and she treated everyone nicely.

Tired looking clothing. Need to hire a new buyer.
For 30 years I made jjill purchases and was my go to place for clothing. Then J.Jill changed the wearer fabric. Then the styling took a train to Kansas. But their prices remain really high. Sad that their line is so terribly diminished. Hate that that they are no longer a place I can depend on for clothing.

No free shipping.
You get free shipping if you order $125. Or more, or if you visit the site, put something in you basket then don't buy it. J.Jill will send you an email that says if you spend $100. You will get free shipping, well, only if you don't have to use another promo code for the item you are buying. I wanted a coat that was $119., I had to enter a promo code to get 30% off. They wanted to charge me $8.95 for shipping. I chatted with customer service and she would not honor the free shipping either. Kind of sounds like bait and switch to me and I will think long and hard before ordering anything from them in the future.

Essential slim ankle pant
This pant which is 63% cotton, 33% rayon and 4% spandex stretches out while I am wearing it and becomes very baggy. Looks awful Why would you make a pant that stretches out like that?
The quality of fabric used for this pant must be poor. Rip off!
After reading other reviews of JJill, I am done buying from this company.

Gift card rip off
Great clothes. J.Jill don't allow use of a gift card to be used like cash. Gift cards can't be used on promotions. Was forced to pay full price to use my gift card. Never again.

They have a terrible charge account service
Do not use their charge card service! J.Jill use Comenity Bank to service their charge accounts and they will fee you to death. Terribly hard to work with. I finally had to personally go to the store and let their manager deal with them and close my account. Beware!

Hit or miss with bad policies
There's rarely anything I look good in. The store used to have beautiful things but no longer. Returns aren't free and the place didn't open until 12(!) today, a Tuesday, and if you are doing a return, J.Jill don't credit you at the price you paid for it, like Nordstrom does. I won't be back.

100% satisfied. They're the best!
Their clothes are good quality and style.
I love the feel and the

Colors! J.Jill have a new repeat customer.

Thin legging now. I won't buy these again
Are used to buy leggings from J Jill and J.Jill would last several years. They were cotton spandex and heavy duty and lasted a really long time. The last time I bought leggings they were so thin you can see through them and they were out in about eight months. So I won't buy these again. I'm so disappointed

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J.Jill Rating

Based on 10 reviews from J.Jill customers, company has accumulated an average rating of 2 stars, indicating that majority of customers are not satisfied with its service.
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Description: J.Jill offers unique and fashionable women's apparel, accessories, and footwear. Clothing available in misses, petite, tall, and plus sizes. Shop JJill? ۪s inspired style collection.

Address: P.O. Box 2006, Tilton, New Hampshire, United States, 03276-9900


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