Hsbc

Theft theft theft do not use dangerous bank

Use any other high street bank ...after agreeing loan terms and having been accepted the funds never went into my account...and after several assurances that the funds would land I orderd building materials and contractors the funds still haven't landed ....completely unprofessional and I'm now looking at suing the bank for breach of contract

In this time and age I had to complete a PAPER document and send off to the bank's customer service team BY POST to close my business account. After 10 days HSBC had made an attempt to contact me, I wasn't able to answer the phone. I then wanted to call back, unsuccessfully. I requested a call back and the whole experience went totally south from then on. I've been transferred from one team to another, the last office I've been put through turned out to shut for the day and the line went dead...I still have no idea what is the status of my bank account closure, what was the purpose of HSBC contacting me and when this will be resolved.
Chat option is just pointless. The queue is always long (approx 50 people) and no resolution provided.
Online banking and app are very limited too which means long hours spend on a phone calling customer service. Very disappointing and will never recommend to anyone.

I have an HSBC card that sits in a drawer. It's not linked to any accounts, and only gets used for emergencies. It got compromised and used in two separate purchase on Amazon for a total of 200 dollars.
First, they never sent a statement. Not in email or paper. I didn't learn about it until I received a Late Payment email after it was 30 days past due. I logged into the account, saw the charges, and started one of the most irritating and unhelpful experiences I've had dealing with a bank.
The first agent couldn't help me, so they punted me to their fraud team. The agent there was aggressively unhelpful. Incapable of understanding what I was saying, not following the chain of events, and constantly wanting me to contact Amazon instead of them. Which is ridiculous, what with these purchases not existing in my Amazon account. I finally got irritated enough to get a manager. They weren't much better, but they at least accepted that they were on the hook to act on it and stopped trying to foist me off on Amazon. They said they would cancel the card, issue a new card, and start a 45 day fraud investigation. Which is just insane. Anytime this has happened the bank just took care of it right then and there. They didn't waste everyone's time over 200 lousy dollars.
I got the new card in the mail a few days later. Along with a letter from the fraud department. It included a form where they wanted me, in handwriting, to lay out all the information that I had already given them over the phone. And they not only wanted me to mail it back, they didn't even include a paid envelope. Which, again, ridiculous. This is over 200 bucks, not 20,000. AND they didn't even get it right. The manager only flagged one of the two purchases, not both. They rolled the other fraudulent charge onto my new card.
I called the number on the form, and got to listen to over a minute of "Special Offers" that I could accept before I got to a machine that literally told me to go away. Literally, it just gave me another number to call. At this point I called Customer Service again, which was probably a bad idea seeing as how bad they are at customer service. Once again I got an agent that had no clue what I was saying, what I was trying to do, or how to do anything remotely helpful. At this point I was done. I told them I would happily pay the 200 dollars just so I could cancel the account and never have to deal with them ever again. The only thing I wanted at this point was a guarantee that they would not report the 30 days late to the credit agencies, since they never sent me a notice or a statement until after it was late. This was like pulling teeth. They couldn't even grasp there was two charges and kept repeating back only the one. Once again I demanded a manager, and was told that they don't exist until 8:00AM EST...and it was 7:50 at the time. I was assured I would receive a call back immediately, right at 8:00.
At 8:45, having received no such call, I called back again. The agent told me that all the managers were busy...which not surprising, since they are all terrible at their jobs. But at least they understood what I was trying to say. I reiterated that all I wanted to do at this point was pay the money, close the account, and never do business with them again. They were able to accommodate the payment, and they SAID they canceled the account even though I'm expecting it to remain open because they're incompetent. I mean, no attempt to repair the situation or retain me as a customer. So no bonus points, just an annoying end to an annoying situation.
Literally any other bank in the world would have just waved off the 200 dollars to keep the customer happy. But not HSBC. I have no idea how they're still in business. I'd do zero stars if I could. I'm expecting that this will in fact hit my credit, making me have to jump through even more hoops. In that case I look forward to copy/pasting this review into a complaint with the Consumer Financial Protection Bureau.

First of all, I would like to say that this bank does not even deserve 1 Star. I would give them 0.0.
I´m running several businesses around Europe and one of our accounts is at HSBC. I never experienced such a shitty service, I can´t even name this service. We are moving a few millions over the account and don´t even have a responsible person for us. Every time, you are enforced to go through the business hotline, what a disaster. As a CEO, I spend out of my last 3 days, 1 day in hanging on the hotline. You are moved from one person to another, are asked stupid questions and finally kicked out of the hotline because the person was for some reason not hearing you anymore. Next attempt, same shitty process and experience again.
Can you show a single Bank on the planet who is acting like that?
Let me give you some other examples. You are trying to transfer money to a new supplier. Hmm, all my other Banks are just doing it. HSBC identifies each time a fraud and without informing, calling, doing anything, they are closing your account. What the f.... Welcome to another 2 hours in our great hotline.
My recommendation: Stay far away from this Bank. I would never ever work with this Bank again and are currently closing the account....

Worst customer experience ever! Tried to set up an account to transfer $275,000 to them and was also interested in a HELOC. I had to "apply" to be their customer and received no response for two weeks. I finally looked up their phone number online to follow up with them on my application. I was transferred five times. Each time the agent told me that it was my fault because I had obviously dialed the wrong number, when their agents were the ones that kept transferring me to those numbers. I reminded them of the basic customer service rules and one of the agents laughed at me, several spoke over me and one screamed at me and told me that she was cancelling my application. My current bank may be "boring", but I'll stay where I'm at, thank you to your really, really terrible, incompetent and non-existent customer service skills.

To the person behind log on for customers:
Go F yourself. You should be sacked for making this so tedious

No money in ATM yet debits your account. Takes forever to get the money back. Daylight robbery!

I've been trying to log on yet again. I have put in my username, my password, my memorable answer, my two security questions, and my digital secure key password, but I still can't gain access and am yet again locked out. I was told two or three weeks ago that it was going to be made easier for us all; I just hope this isn't the easier log-on. I have to drive a mile away to a hole-in-the-wall machine to find out how much money I have in my account.
Vicky Rose
key pin,

Worst bank ever!!
Have a card with them for years, when I had financial problems and I paid minimum I was ok for them because they get their interest fees,once I paid it off they cut off 50% of my credit..they showed off their true colors.

I would never put again 1 pound in this bank , i have made an international transfer and than closed my account more than a month a go .
my account has been closed but no traces of my money it was about 8k !!!!! there is no way to speak with someone who can actually help you no certified email or any chance to speak on the phone with someone of your branch .
If you are a expat or a traveler please choose another bank really bad service they are making me sick

Do not ever think of ever joining HSBC. I have been a member for over 20 years and after they closed the local branch I have for the last two months been asking them to sort out two problems that I have. All I do is speak to people in service centres who have not been trained for the job after waiting up to one hour on the phone.

they are so bad trying to call them is impossible

THE BANK THAT WILL NOT LET YOU LEAVE...
I would give no stars if I could!
I have been a business customer for 7 years. Last year HSBC started with extremely invasive questionnaires to their busines customers. I complained and was told it was a regulator requirement. This is a complete lie. They then threatened to close the account down unless I gave further info. So I withdrew all funds (over £80K!), filled out a closure of account form, and took it into branch mid-Jan. They have still not closed the account over 5 weeks later. And have continued to charge a monthly fee and have now sent a replacement credit card. I can see this is going to be a battle that will end up at the financial ombudsman. Do NOT open an account with HSBC, especially if you are a business.