15 customer reviews of houseoffraser.co.uk
House Of Fraser Rating
Description: We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.
Address: House of Fraser Unit D Brook Park East Shirebrook
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Dont ever order of them they dont refund your money after paying for courier back and have shown them receipts 150 worth parcel no money recieved after numerous emails
I ordered a pair of Levi jeans but had several black streaky marks across them. They looked like they had been in a very dirty warehouse for a long time. Once I realised the return procedure with House of Fraser, I decided to see if the marks washed out. Too return, I would of had to have paid again and then hoped I’d get money back. Too much hassle and too expensive ordering online with House of Fraser so will never order online again and definitely won’t be recommending to anyone. Not good enough sending out items with black marks all over them - very disappointing.
Zero stars. Absolutely appalling in this day and age to refuse to refund a product purchased and returned within 48 hours, still in the packaging and with receipt. I will never shop there again and will advise anyone to avoid it entirely. Imagine, if M&S had this behaviour - I'm sure they'd be out of business or inundated with complaints. They cannot and should not be allowed to state "We are the leading, national premium department store group in the UK and Ireland" - absolute rubbish.
Tried to buy a pair of shoes for a wedding size uk 11. The box says 11 and the shoes were UK size 10. I sent them back and ordered another pair. I’m sure it’s the same box as again they were boxed as 11 but we’re again size 10. My parents ordered for me and that box too had size 10’s in a box marked 11 and the shoes were clearly worn before hand. Now I can’t get them before the wedding Ahaaaa. Maybe I should have rated it 1 star
Ordered bikini received email saying top was out of stock. Tried everything to contact them to say “don’t bother dispatching the bottoms as I had ordered top and bottom I asked they give full refund of my order incl the £4.99 delivery charge”. 2 days later got email saying the bottoms had been despatched haven’t collected the order so let’s see what happens. Didn’t either have the decency to reply to my email, will NEVER order from House of Fraser again
Ordered boots from them paid extra for next day and they used the worst carrier in the UK who never actually delivered. Then advised that they had to open an investigation before they could even dream of a refunding me. The worst customer experience I have had for a long time
Very disappointed with the lack of choice, it seems they offer an abundance of joggers, sweatshirts and t-shirts nowadays, ladies wear doesn't seem to exist in there anymore.
Placed my first order and was expecting a good quality service, I paid for next day delivery and my item was due to be delivered by Sunday. I got a message at 10.10 am saying they attempted delivery and was unable to deliver my parcel??? That they don't know is I've got CCTV all around my property and no one attempted delivery 😡 so I contacted house of frazer and they said if it doesn't arrive in a week then contact them again. 😡
I feel when you pay for a service you expect to receive that service, you wouldn't go out for a meal pay for eat then eat it next week!
Its now Wednesday and still no delivery ive tried contacting the delivery company and they say contacted house of frazer 😡.
I definitely won't be shopping with them again or recommending them to my friends and family
Poor customer service from managers. Stock that doesn't scan with correct prices, or doesn't scan at all... and then staff have to run around the store to find a supervisor to help them. All the time the customer is waiting sometimes 10 or 15mins... waiting for help. The store is like a ghost town as hardly anyone shops there now! So you'd think the managers would have plenty time to provide good customer service... rather than getting defensive with customers when they (rightly) complain! Personally I would shop somewhere else in future!
Absolutely disgusting customer service from house of Fraser. Don’t like taking constructive criticism nor do they provide any help. I ordered a bag in January and opened it in March as I was on holiday. It had no dustbag and upon emailing them they kept repeating it had been more than 28 days and to essentially drop it. I have contacted both H&M and Zara in the past with the same sort of situation, returning unopened items after two or three months due to me studying abroad and returning home later than the return period and they both handled it with respect and ease. But house of Fraser offered no help whatsoever and did nothing to rectify the situation. Even on their live chats would not direct me to complaints or relevant departments they just told me they couldn’t do anything and ignored me. Highly disappointing. Avoid avoid avoid!
Avoid at all cost!!!Poor service and zero customer respect.You send me OUD BLANC instead of this Patcoulli Blanc ,charged me 8.99£ For a delivery,delivered my order in 2 parts (both left with neighbours),first part wrong parfume,despite your confirmation I will receive the right one !House of Fraser declined to refund me the delivery cost and made me pay for the return of completely wrong product they sent
We visited House of Fraser in Birmingham last Sunday. The store was under-stocked and looking quite sad and was deserted. On a cold day they had the air-conditioning on full blast and it was freezing, we had to go outside to warm up! seems such a waste of money and energy.
Be warned: they don't refund your money. I've been waiting since 1/28 for refund and am still told they are looking for my return in warehouse! I`ve made return correctly and I have tracking: they have received my parcel, but is lost in warehouse !! HOF40000069673363
How customer svc the worst i ever encounter. Accused me of lying when i said free postage code didnt work that they gave when they mistakenly cancelled part of my order so i ended up paying 2x £5 for p&p. They don’t give your money back & they dont answer phone calls. Very rude emails from Sian. I wanted to escalate to complaints team but Sian said it wont be done. Y=Who the hell does this person think they are, may Sian is the owner of HoF or may Sian is GOD !!!!!!!!!!!!!!!!!!!!!
I don't think I'll be buying anything on-line from House of Fraser again. You have to pay postage regardless of how much you spend even if you opt to collect in store. Returns can only be posted back to HOF and the customer is responsible for the postage. In this day and age!....I'll take be voting with my feet and take my custom else where.