Hoseasons

If I could give 0 stars I would. I needed to cancel the booking as my dad has died. I am left with thousands of pounds worth of debt and funeral costs. I was due to go on 4th June but I cant go anymore due to being off sick from work and grieving. I am depressed and have very horrible thoughts. but they dont care. Its not their problem. Its mine. I called hoseasons to cancel as I received no booking confirmation, there was an issue finding my booking on their side too. I'm not angry with the guy that was trying to help. I'm angry with his manager and their processes. The deposit amount taken at booking was £25 which is what the lady told me was when I booked it.. She said the full amount was due on 26th March. I have not been sent their terms and conditions at any point! Even now. So when i called to cancel. I am now in a hysterical state because hoseasons wanted a further 75 pounds to cancel the booking! Why? They are money sucking bankers. This would of been my first visit to a hoseasons but i will never book with them again. I dont like caravans but I would of gone for my dad. I cannot believe how heartless they are. Karma is a girl dog. When someone you love and adore dies and you can't make it. Do not expect anything but a cold heartless process. Hoseasons you make me sick!

!!!DO NOT BOOK THROUGH HOSEASONS!!! - My sister booked a weekend break at home park farm through hoseasons for  her and husband, tragically 9 days before the arrival date my sisters husband suffered a blood clot on the brain which nearly killed him due to covid.When my sister rang 6 days before the arrival date to explain the situation of why they could no longer attend, the only thing hoeseasons were interested in was "company policy". My sister explain that her husband can no longer use the right side of his body, and is blind, but as I mentioned all that was said was that she would recieved a £20 refund out of £470 due to "company policy" , and that the policy does not take compassion into account. My sister and husband are not a well off family so as a treat for her husbands birthday she had saved up all year for this weekend away. In the end as hoeseasons only planned to rob her, I (her brother) , gave my sister her money back so that me and my partner could attend instead. Please note, this is nothing against home farm park, it is a lovely place to stay.

Daylight robbery springs to mind!!
I booked a holiday under the "low deposit scheme" at the time I didn't know this was a "scheme"
I paid a deposit but had to cancel literally days later due to getting the term dates from my sons school and realising he wasn't off that week!!!
I spoke to a woman in customer service who was rude, snappy, talked over me & quite frankly didn't care. So much for customer service!
Now if they had said your deposit won't be refunded, I would have been fine with that. Despite giving over 3 months notice they sent me a court claim asking for the rest of the deposit £124.40 and a further £35 for court fees.
Fair to say I will never book with this company ever again! They own cottages.com and Hoeseasons.
My mum books 2 to 3 holidays a year with them , not any more. Parents at school also book with them, not any more.
I am a single parent, working part time & have also been hit with COVID meaning I had to take a month off work for me and my son.
They don't pride themselves on family values and I hope they're run into the ground for what they put family's through!!!!

Booking Reference 25067333
This is an update on previous review.
1. Book only if you are 100% sure, which, by the way does not exist.
2. No refund once they have taken your money. Just like gambling
3 They tell you sorry so many times, it annoys you because you know they are patronising.
4. There are other beautiful holiday areas in the UK with better services at an affordable price.
5. Do the necessary and give yourself and loved ones memorable stress-free holiday.
I am reviewing from personal experience, do not waste your time and money with Hoseasons.
Many thanks.

Booked for myself my 2 year old and newborn to go away - upon arrival hoseasons hadn’t booked our accommodation - been trying to contact them for over a month and they’re refusing to refund despite them not sending out booking and the resort having to put us up in a log cabin nothing like what we booked - couldn’t use facilities as no booking was made. Will never use these idiots ever again, all agents lack compassion or any want to assist - they treat us all like we just want money from them, when in essence we didn’t get what we paid for so a refund is due.