HomeClick

We had a wonderful experience our kitchen design and installation. Ms Nisa was competent and very patient in her explanations, designing and supervision of our project. We completely recommend Nisa and her technical team and wish them luck for all their future projects.

BUYER BEWARE! My reviews of on-line purchases have always been positive. However, this one is not and I tried very hard to avoid posting and gave Homeclick the option of responding before I did. If you have a problem with your order and youre expecting ANY type of customer service, it wont happen. Youll be lucky to get any type of response at all.

My issue: Two lamps, both the same, both with 2 pull chains on each lamp. The pull chains on each lamp were uneven (by at least one inch). I sent pictures showing them. I expected some type of reply as to what could be done. The lamps themselves were very nice and I paid $400.00.

Emailing on 10/10/17 did bring a response that my issue was being looked into w/the manufacturer but nothing thereafter despite follow-up emails.

Its now 11/7/2017. I have done the following:

Went to their Facebook page and sent a message w/my order #, etc. (which says HomeClick typically answer within 1 day) - its been 6.

Then I tried calling the Customer Service #*******313 making sure it was during their business hours (Eastern Standard Time). I tried all 3 options, Sales, Customer Service, Return/Cancel. All three options had an automatic response directing me to contact them via email to their Customer Service with no option to leave a voice mail.

Next I sent a message via Twitter (which was read immediately). I stated I would wait two days before posting anything. No response.

So, my advice to you is (regardless if the price is less), DONT ORDER FROM THEM. Youre asking for problems.

I will follow-up with my bank and PayPal; however this shouldnt be necessary from any legitimate on-line company.

Suggestions:
Need more photos, including one in a room.
The measurements of the BASE of the lamp are essential but not listed on every item.

Very pleased, this was the first time purchasing from this site. Item good quality, very sturdy looking. Small crack in a portion of glass on the fixture but it was at the very top and underneath a metal ring when assembled, so we didn't even bother to call for replacing or adjustment. I'd buy from here again.

Good, and I've bought things before, but when looking for a ceiling fan at 42" for an angled ceiling, I had a lot of trouble. Most of what came up was anywhere up to 60" which is unusable for me and I couldn't find anything that specified fans for an angled ceiling.

If I could give this site a negative review, I would. I have ordered 2 lamps 5 months ago and have not received the merchandise, HomeClick have taken the money out of my account the day after I ordered it. I have gotten 4 e-mails promising my merchandise at a later date and when that date nears I get another one pushing date further. 5 months! I would advise anyone to avoid this site. There are so many others out there. I will contact the BBB next.

I'm completely satisfied with the site and the price of the product however, I didn't give you five stars because you don't offer free returns on items that are shipped by freight truck. I'm buying this light, sight unseen. That puts a lot of pressure on me to be completely satisfied with the product quality.

I LOVE THAT HOMECLICK HAS FREE RETURN SHIPPING IF I DON'T LIKE THE ITEM. AND WITH THE COUPON CODE, IT WAS THE BEST PRICE I COULD FIND ANYWHERE ON THE WEB. I ALSO LIKE THAT IT SHIPS IN 48 HOURS.

Called customer service and the lady was a doll and so knowledgable about the different specifications for various lantern post mounts! Very happy so far.

Found exactly what I wanted and found that the discounts were better than other sites I have visited + free shipping! I'm happy. Thank you!

Purchased a TOTO Drake toilet. Received quickly... and there was a small factory defect on the tank - I reported it and HomeClick shipped out a new tank the next day! Great customer service, and great product! Will be back!

Order was delivered in reasonable time and packaged superbly! Nothing arrived broken. Glass is high quality with substantial thickness. I used an Edison light bulb and my 25 yo Hunter fans now have a new modern farmhouse look. Ordered 8 the first time and decided to order 8 more.

Very Fast! Ordered a Headboard for company on Monday 10/20 and received by Thursdays 10/23. The headboard was perfect and looked just like it did in the picture. It was securely wrapped and packaged from the manufacturer so it was received with no damage. The piece really gave the guest room a more homey and completed look. I am very happy with my purchase would recommend Homeclick to friends and family as well as order from their site again!

Your web site is very confusing and does not respond to commands. I found my item, put it in my cart,, and suddenly I was being charged an Ext. Fee in the same amount as the purchase price. I finally got that to go away. I placed my order with less than a comfortable feeling g about it. The item is 3-4 weeks back-ordered.

Took 40 days! Enough said. Well no. Customer service girl was rash acted like i was bothering her. I dont know I was kind of worried abt my 3k desk that was on my card for 5 weeks. Never again

I ordered from this site because of the promised delivery date. It's been over a week and it should be almost here. When I called in, HomeClick said it wasn't shipped out and is now currently on back order. So frustrating. When didn't I get a notification? I needed the item asap. I highly do not recommend using this company.

Purchased two Uttermost lamps for guest room! Easy to order! Arrived quickly! Looks great!
Only issue is small imperfection on one lamp... top is not centered on base.

I ordered double vanity and it arrived 3 weeks later (longer than it was advertized) and the top arrived shattered. I called customer service and it took them a few days to get the replacement approved and 1.5 week out, it's still processing. The agent was blaming the system for it and was saying "it takes time". I'm still waiting but definitely frustrating.

Update:
Finally got the replacement countertop and I was sent with the wrong part so I had to wait weeks again. I had to pay my contractor to keep on coming back. I don't know how HomeClick are still in business...

Ordering was easy, although I wish the YAY20 discount code had applied to what I ordered. I hope HomeClick ship this well, since the concrete can chip.

First HomeClick said the items were in stock and would ship within 24-48 hours. After they took our money, we received an email saying that we would receive the items in 3-3 and a half weeks. When the shipment finally arrived, it contained a defective item. Homeclick's website and emails all say that defective items are easily and effortlessly replaced with great customer service. WRONG AGAIN... they make the customer call the manufacturer and wade thru their process and then call them back. Homeclick wont simply give you your money back like Home Depot, Lowes or other retailers will. They make everything difficult and don't want to give you your money back even when they sell you defective products. WARNING! DOn't use this retailer!

This was my first experience shopping with Homeclick. I was very impressed with the selection of products and the prices were cheaper than any other website I looked at. I purchased a new kitchen faucet. It shipped the day after I purchased it and arrived to my house 3 days later in perfect condition. I am very pleased with my experience and will definitely be shopping with Homeclick again in the near future!

I couldn't find any 4-light fan fitters which I liked until I fortunately saw yours. It's perfect! Very easy to wire in to the ceiling fan and attached with ease to the existing brace.

I am happy with the ordering experience! I had this item delivered by another store severely damaged. HomeClick had no more in stock for an exchange. So, I am trying Homeclick.com as they had the exact piece I wanted! Im hoping it gets here in one piece!

Easy ordering! I wish I had found this site a long time ago! Been searching for the perfect rug for my entryway. Found it on your site after 6 months of searching. Will review your product after receiving the rug.

I found a pub table and chair set online to gift to my girlfriend for Valentine's Day, and was set to pick it up at a store in time for the holiday. Then suddenly learned HomeClick were out of stock. It's now just a couple weeks away from the holiday. So I found the same set on Homeclick and a customer rep named Spencer Freedman confirmed he could have it arrive on time for Valentines Day. A week later, I'd received no shipping confirmation so I emailed Spencer. He came back with the bad news that it turned out they were out of stock; and the next one available would not arrive until AFTER V-Day. I was distraught -- it was all part of a romantic plan. I told him this, and asked if there was ANYTHING he could do? So he confessed he actually felt really bad and had contacted several other retailers to find it for me -- but to no avail. I was impressed, but still had no pub table. Then, a few days later, only 3 days before V-Day, Spencer contacts me and says he negotiated sending to me the pub table set that was earmarked for another customer, for whom the shipment was not as time sensitive. He arranged rush shipping, which by my math must have cut away all profit for Homeclick -- but he believed it was the right thing to do. And I can tell you, when that box arrived the morning of V-Day at my door, it was Spencer Freedman who won me as a very grateful customer and devotee of Homeclick. THAT is a platinum example of caring customer service, of which I am not worthy, because I am leaving this review four months after it happened.

Bought a toilet from homeclick that arrived defective HomeClick replaced the unit free of charge, quickly with very little effort! There customer service was prompt and efficient! I would definatley recommend them to a friend!

I really appreciated the "review order" tab that lets me double check that everthing is correct. I love the ease of shopping and simple checkout, along with the "discount" for putting in my email.

Excellent online shopping experience. Site was easy to navigate, inventory was substantial, and pricing was exceptional. Trusting delivery will follow suit.

I knew what I was getting, so placing the order was smooth and easy. Not sure if I was searching for something, how easy the interface would be.

I ordered a Tommy Bahama Chair. Card was charged immediately. NO contact since the date of charge. No emails returned. NO calls returned. NO way to track on website. 2900. 00 chair ordered with promise for quick shipping. Shame on me. Do not anticipate the product. I have disputed charge. Do not waste your time with this site.