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Reviews Pets & Animals, Pets HealthyPets

10 customer reviews of

Good service and quality products
HealthyPets had the stuff I needed, shipped it, and it showed up when it was expected. Thank you for providing such great service.

Thank Goodness For Healthy Pets
Was running low on Clenz A Dent Water Additive & couldn't find it anywhere. Healthy Pets had it & saved the day. Thank you so much.

Read the reviews before you order!
I wish I had. Seems this company likes to take your order and never deliver the product. I Called to cancel and talked to the rudest person. I just hope HealthyPets refund paypal.

This is the most dishonest company I have ever shopped from
I ordered 21 tubes of toothpaste. I confirmed twice HealthyPets were shipping fed/ex not usps. They shipped usps. I told the rep that the post office would return the items because they didn't use my P O box address. She told me to change it with the post office, I told her the the post office would not do that. She tried to change it and called me back saying "you're right, they won't change the address." I said "told ya". She said they would have the toothpaste returned and reship it to me via fed/ex. Well, they charged me for 21 tubes but only re-sent me 6 tubes. I asked the rep I spoke with why they charged me the full amount but only shipped me 6 tubes. I was told that they kept 15 tubes of my order to fill other customers orders! I had to wait for new stock to come in to receive the rest of my order. I called back and asked for a refund on 12/21/2021. They assured me I would receive a refund. My credit card statement came on 12/31/2021 and there was no refund from for the 15 tubes of toothpaste that I still have not received; and they told me they cancelled my order. When I called healthy pets, the rep told me the accounting staff was out for the weekend and she would send an email indicating I am due a refund for the 15 tubes of toothpaste I have not yet received. I called back on Monday and the rep I spoke to called the accounting department. She then told me they would not refund my money because I filed a dispute with my credit card company. I called my credit card company and told them healthy pets refused to refund the money they fraudulently charged me because I filed a dispute!


Poor service compared to others
Dasuquin is out of stock on Chewy and 1800PetMeds, so I searched for another service. HealthPets did not say that it was out of stock, so I ordered it. When the due date came & went, I tried their customer service link to contact them, but the web link failed, with an error.

Then I emailed them and HealthyPets responded 24 hours later, saying that Dasuquin is "back ordered". I replied, telling them to cancel my order and provide a refund. I also told them that other sites tell you they're out of stock or back ordered - and don't even let you order the product. Chewy, in fact, will send me an email message when it is back in stock.

Going forward I will revert to the more professional Chewy & 1800PetMeds.

Have the stuff I need, web site easy to use, good price, quick turn around. Have bulk prices for items I use which I haven't found anywhere else

Some order are always pending status
Some order are always pending status. Your should explain why has bee not processed about it through send email to customer

Triple Joint Soft Chews
I think Healthy Pets concerns about their customers and handle their orders as soon as possible. I received my orders within 2 weeks and considering the delivery out of the States is not an easy issue. I think I got the right company for my purchase and I would consider to have further purchase from the company.

Bangkok cat lover
A very easy site to use. It'd be great if you would and could ship outside of America to Bangkok! Due to America COVID-19 issue it's great to order on line and would be better to have products shipped outside of America DIRECT.

The product are fine, but be careful about using their autoship. I tried twice to get it stopped. The autoship kept coming. I just now tried again and asked them to take back the product HealthyPets just shipped. They said they would allow me to return, but it would cost 20% of product cost. BEWARE.

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HealthyPets Rating

Based on 10 reviews from HealthyPets customers, company has accumulated an average rating of 3 stars, indicating that majority of customers are satisfied with its service.
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