GSFCarParts.com

- Prompt delivery,
- V-good service by the staff. Pleasant.
- They ensured I got the special offer price. When I forgot to request.
- limited stock on site, but delivery next day. ALWAYS. This is the level of service offered and always delivered.
-It was and still is a Marketing mistake to stop offering the VW Catalogue. The GSF On-line search for known AND specific items is OK, but it fails to show other related offerings. The Wolfsburg West USA catalogue is a great example of of how to do it at a very low cost and high quality.
If you wish, please call me if you wish to discuss.
p.s. I have an MBA and a MSc. In marketing. So I’ve a vague idea of what I’m talking about. I’m a retired old man and not looking for work or a job b
0797 2505772
Tony Clayton
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Traveled 25 miles to store to purchase part after seeing it online as I needed it to get My daughters car up and running, was told that it was £18 more expensive than the online price which was free delivery, Was then told by staff if I purchased it online I could get it from them for the online price,
After doing this and waiting 20 minutes for the order to to reach the store computer I was told sorry you didn’t use click & collect with the online purchase and it’ will be dispatched from Manchester ware house and take three to four working days to deliver. Staff said that they could not intervene with order and could not help in any way! I left empty handed what a wasted journey ,

I ordered brake discs and pads on their website and it stated clearly that this would fit my car after I put the reg plate in so I had good faith that this would as I am not a mechanic. On receiving the goods, the discs were too big, so I contacted the customer care section and requested a return but to use the collection service as this was not my fault and I was incorrectly supplied the wrong discs. It states on the website: We do have a collection service available. To arrange for an item to be collected please contact our Customer Support Team. The collection service is chargeable unless the item(s) are found to be faulty, or an error has been made on our part resulting in the incorrect supply of parts.
Thus, I should be able to use this service as the parts the website stated would fit, did not. I was told by their customer care team that I would have to send the parts back myself and pay for delivery while trying to blame me for buying the incorrect parts even though I was advised incorrectly. I'm sure that there is a section in consumer law that talks about incorrect goods being sold also.
I should not have to pay for the return as stated above and explained. This is poor customer service and treating the customer like a fool.
The customer care person was rude and unhelpful pushing all the blame on me as the customer. Avoid this place like the plague.

Hi the first just letting you know I’m not that person what writing bad reviews or making somebody life harder! This is for the future training of workers in the gsf car parts in Huddersfield. I don’t know name but some there was 2 guys behind the tills when I went in the shop 1st of august 2022. One guy was helpful his working and customer service was amazing when the other one (don’t know name) too slim small and ugly with big head looks like on the drugs, was arrogant talking, too much talking not about for what I get to the shop! Please 🙏🏻 let that guy better customer service training please. I’ll definitely not coming to the shop again and no one from my friends and family too! Thank you hope you will clean the rubbish in your business.PC

I ordered brake discs and pads on their website and it stated clearly that this would fit my car after I put the reg plate in so I had good faith that this would as I am not a mechanic. On receiving the goods, the discs were too big, so I contacted the customer care section and requested a return but to use the collection service as this was not my fault and I was incorrectly supplied the wrong discs. It states on the website: We do have a collection service available. To arrange for an item to be collected please contact our Customer Support Team. The collection service is chargeable unless the item(s) are found to be faulty, or an error has been made on our part resulting in the incorrect supply of parts.
Thus, I should be able to use this service as the parts the website stated would fit, did not. I was told by their customer care team that I would have to send the parts back myself and pay for delivery while trying to blame me for buying the incorrect parts even though I was advised incorrectly. I'm sure that there is a section in consumer law that talks about incorrect goods being sold also.
I should not have to pay for the return as stated above and explained. This is poor customer service and treating the customer like a fool.
The customer care person (Josh) was rude and unhelpful pushing all the blame on me as the customer. Avoid this place like the plague.

could not pay over phone when a friend was at the store. ordered online. parcel said it was deliverd to telford when i was in worcester then they said the missed me being threre to deliver it twice when iwas there both times stated and never saw a ups van at all. then after not getting a delivery i had to mess about setting up a ups account to find that the battery i ordered was damaged in transit somehow. so i requested a refund and went to a competitor. the battery was i stock at a local store so me having a dead car fo a week seemed stupid when surely with your own vans the local store could of just delivered it.

the worst customer service I ever had I will not recommend online I have order oil filter with oil
I have changed oil open the filter and tried to fit the new one wasn't the same dimension They was saying is my fault o have check it online with my registration number was in the option for purchase I have contacted them on the phone they said they will change it when I went on the store they said filter is dirty obviously filter was with oil and they said I have to buy another one so I paid double for a filter and I needed to go twice on the shop just for a filter not mentioned I could use the car for 2 days they tried to blame me .........

Replacement starter motor delivered free and fast for a Citroen Xsara Picasso 2.0 Hdi. Part No WAIS1324 made by Wai. Brilliant service and works like a dream. Bought the 1.7kw rather than 1.4 for extra oomph and you can feel the difference. Ordering process easy online, received starter a few days later. Well packaged and protected. Replacement starter is approx. 2 inches shorter in length than what I took out, and that's a good thing as far as i'm concerned as it makes the refitting a heck of a lot easier. These engines can be quite a cramped working space to access the starter motor. Tip- remove air filter to improve access in general. Loosen clutch slave cylinder to give MUCH better access to bottom bolt. And unattaching the fuel filter housing and swivelling it upwards makes accessing the 8mm and 13mm nuts on the starter solenoid the stuff of dreams too. You're welcome...

I bought parts giving car reg at the Malvern branch on Friday. Three guys standing around drinking tea managed to give me the wrong parts (after 30 minutes of waiting). On the web site the Malvern branch is supposed to be open until 2pm Saturday..... it is not. I'd driven up from Hampshire just to do this job so could not leave it. Calling the Malvern GFS number Callum (from Bromsgrove branch located the right parts (25 miles away) but called ahead to make sure they were on the shelf when I got there. The Gloucester (south I think) branch were also very good doing all they could to help. In short Malvern need retraining, the website should be corrected, Gloucester and especially Callum from Bromsgrove should be recognized as making a very poor situation in to a slightly less poor one. A similar story will be published in my vintage BMW forum and blog

Ordered a part and received a notification that the part was ready for pickup. Travelled 90 mins and 40 miles to get to the store and back to find out they didn't have the item. The manager I spoke to said that they didn't check stock before the email has been sent and offered no reasonable remedy to receive the part. This is the second time this has happened and am shocked that the company would waste customers time rather than do a simple check before notifying customers and letting them down. Something needs to change and it seemed like they staff accepted letting me down as normal and my problem.

Absolutely atrocious service when trying to avail of the battery warranty. I am apparently expected to have the battery in my vehicle, have every other element that involves electricity in my vehicle checked for faults, then the battery health checked, and all sorts of other things before they will even consider honoring the 4-year warranty offered with the battery when I purchased it! This is not stated anywhere when purchasing a battery, this is in breach of consumer rights and I am shocked at the way the issue with my battery has been handled. Can never get an answer on the phone and they don't respond to emails either. The people in the local branch checked the health of the battery for me and told me it's faulty but apparently that does not count!

Poor service multiple times.
Previously I ordered mann filter that was in stock but got some other brand.
Next I had to return something still in pack unopened but after 30 days. I was told that they cant return it due to company policy. I checked the policy and showed it to receptionist lady. She was rude and said every branch has its own policy. When I asked for the written branch policy she was extremely rude to me and said they will return but with handling charges. I agreed for handling charges and even then they made a mistake and returned me 2 pounds less. I ignored.
Last time i Had to visit the store three times as I was given wrong filter twice. But this time atleast they apologised.

GSF had the Brembo front pads I wanted in stock and 15 minutes after I placed the order on their website they phoned me to say they were ready to collect (delivery was free but I wanted them ASAP).
When I got the pads home I scanned the QR code on the security tag and got an Invalid Code message so phoned GSF as I was concerned about the authenticity of the pads. GSF asked me to email them the details and they would check it out - they were as good as their word and even put me in touch directly with Brembo who reassured me the problem was just a glitch and because GSF buy directly from Brembo fake goods can't get into the supply chain.
Great service and the pads were very competitively priced too.

When I order the part online it was saying it’s in stock. I went to the shop to collect, it wasn’t on stock, so I order it. In the morning I received an email saying my part arrived. I went to the shop, I’m told the part is still not there and they will call me when arrives. I was waiting and waiting and waiting for the call, nothing. In the end I rung just before closing time and they said they lost my number. I got the part, paid for it. Guess what: the very next day they RUNG on my number (this time they’ve found it!) to ask me to send to them the copy of the receipt, to prove I paid for it. Seriously?!?

Ordered brake pads/discs/window wipers. All in stock. Ordered over the Bank Holiday weekend 4/5th June. No contact, no delivery. Web chatted on Friday 10th. Told items lost in transit. Really? Reordered with priority delivery of 13th Jun. No delivery, I contacted again. Delivery slipped to 15th Jun. 10 days for items that were in stock. The rear pads were the wrong items and I had to grind tabs down to fit. All this time the car I was fixing for a single young mother was sat on axle stands in my garage. Utterly unacceptable standards. Most annoying was the total lack of communication. I initiated every conversation. I will NEVER use GSF online again.

Called the local shop (Bessemer road, Cardiff) spoke to someone who informed me the battery I wanted was in stock and that no, they did not deliver to private addreses. I needed it in a rush anyway, so armed with the price and part number off the website drove down. Gentleman serving was not exactly customer friendly, but hey.. I told him the battery, he quoted me a higher price and when I queried it told me I should have a different battery (also higher than the website). I specified the part number at which point he told me that was for web orders only and I'd need to do that on the website. Left, determined not to come back, but as I said, was in a rush and the web price was the cheapest locally. Ordered it (incidentally nothing on there saying it was a web specific price, nor that private home deliveries weren't catered for) returned after the required time and picked it up. It works, it's a battery, but service (even for a car parts shop) not the greatest.

The worst purchasing experience I've known. Have called 45 times over two days and not been answered once. Always a message saying they are too busy to answer. Not even an option to leave a message. Orders online for home delivery 5 days ago. I received a receipt immediately saying it would be delivered in 3 to 4 days. No mention of being notified in any way. Am I supposed to sit at home and not leave the house for up to 5days. This is why I was calling to see if I will receive some type of notification. I also called the local store and they said although they are the same company they have nothing to do with each other, how does that work. I would strongly recommend that people avoid this company unless absolutely no other option. Appalling.

As websites go it does have a few problems severe lack of choice for some common to many bag models
High prices on some
Intrusive app & cookies
Terrible service in some stores with very arrogant staff who refused to believe me that the items don't fit my car especially in Reading branch then parts kit were incomplete when I double checked the boxes
Very close to making a formal complaint but apparently the Richard Cranium was the assistant manager!
I've been working on modifying & designing parts for VW for over 40 years so I do know what I'm on about 😁 even working with Geoff Thomas the owner of Autocavan
Badshot Lea branch in a totally different league excellent service polite staff & they don't get upset when I check the item is the correct one
GSF needs to sort out their staff in some branches

Placed an order for front forks , my local GSF had none in stock , Next option was Coventry , a fair distant to go but decided it was worth the travel for the discount. Email to confirm order , then second one later to confirm in stock and ready to pick up . Travelled to Coventry through bad traffic an hour later arrived.
With confirmation in hand i expected to be given my order ,after 40 mins later they were still searching for it , then to be told they had not any in stock and they don't know why !!! The staff really didn't give a ???? either Yes they refunded me but how about the time and fuel cost that I lost due to their unability of keeping their stock control correct. -10 for GSF Coventry.

Long story short..................
I ordered Brembo front discs and pads for a Mercedes E350 as GSF was almost £50 cheaper than anywhere else. When delivered by DPD 1 disc was missing, plus the boxes for the one disc and the pads were damaged in transit, but the contents were fine.
Dialled the number on the paperwork and got an automated recording to say dial back in working hours, but doesn't say what those hours are. Eventually, I got to speak to someone on the phone called Darren about my missing disc. He was super helpful, although he did have to call me back after restarting his system as I kept cutting out his end.
The missing disc was lost in the system somewhere so Darren arranged for a replacement to be sent out and to be with me in the AM the next day.
Overall things didn't go quite to plan but all sorted in the end and Darren was a star.