grubHub

I have been homebound unable to drive for three years and depend on reliable delivery service. Today was the straw that broke this camel's back. I placed an order to Taco Bell before 10 a.m. and was told it would be here by 10:32. I always watch the car on GrubHub and I saw they were going the wrong way to get to my home. Then I go to Grubhub and it shows it as delivered at 10:13 a.m. So, of course, I had to call GrubHub only to get a woman who said her name was J.T., I asked her for her name not her initials and she stated it was Joy. She informed me that she did not know why Taco Bell didn't call me and advise me that breakfast couldn't be delivered. And she stated it will take 5 to 6 days for my credit to be issued. THIS IS A CROCK AND I HAD TO LEAVE THIS REVIEW TO AVOID OTHERS FROM GOING THROUGH THIS! I have mistakenly used GrubHub for 3 years, it seems it is past time for me to try DoorDash or stick to local deliveries who now are adding that service fee which to me is to highly-priced.

If I could give ZERO stars I would. The driver dropped off a $100 worth of food to the wrong address. It is not the first time. It takes, of course, up to 5 business for a refund. So, no food and no money for days. It is an awful experience. Customer service has no empathy and no recourse for inconsiderate drivers who just drop off your order wherever they please. They Grubhub driver who was responsible for the delivery of this order is a JERK and I hope they see this post.

I HATE being lied to. I pay a monthly fee for free delivery but several times I have been charged a delivery fee. Upon phoning I was told that restaurant does not participate. I then went back online and saw "free delivery". A second call to a different person got me an admission that it should have been free. I supposedly will be receiving a refund in 5 days.
I also wonder what the "service fee" is.

I ordered wings from Wings Over Fort Worth around 5pm. The wings were supposed to arrive at 5:49pm. I waited 2 and half hours and never received my wings. The driver switched to another driver out of the blue, with no explanation, and mysteriously, my order got cancelled. This is ridiculous. I'm hungry and now I don't have anything to eat. Thank you.

They supposedly guarantee on time delivery, but orders get delayed. Sometimes multiple times. And every time that they delay the order, they send a different driver. I had one order get delayed until after the restaurant was closed. They cancelled that order. Most recent order was picked up by the wrong driver. How does that happen? That order was also cancelled. I will not order from them again!

my gift card order was cancelled because there was not a delivery driver available. I went on chat line an asked for a number to talk to a human about getting the money put backn on my card. She directed me to a site to pay $1.00 for an answer and that the service would be so much a month after that.. Totally ridiculous.

I ordered my food and specifically chose face to face contact because the first time I had ordered food it never got delivered to me but went to a different house that had my same street number. I decided to give them a second chance. Again my food did not get delivered. I texted the driver to ask where it was and he said it's off to the side of the house. That is not what I had asked for I asked for someone to hand me my food so I was sure it made it to me this time. Luckily GrubHub did refund my money and gave me a $5 coupon for next time. One there will be no next time and two now I have no dinner. I work a full-time job and in five and a half months pregnant and just wanted a relaxing dinner at home. PB&j it is I guess.

Take yhis as your sogn to never order using Grubhub. I've been a loyal customer to grubhub for almost a year and I continously had issues with my orders. At times, part of the order was missing, items were prepared wrong (for example I ordered a salad and they gave me a wrap/sandwich) or in this case, my entire order just never showed up. I contacted them and they do process my refund even with some resistance. However, tonight, I got the usual text that my order was outside and when I go outside there's nothing. I contact customer service and they tell me I can't be refunded because I have too many refunds on my account. I try calling the driver, no answer. I call Grubhub to see if they would offer any solution if I can't get a refund. They insist no, I explain that none of this is my fault for the things that have been wrong with any of the orders I've placed. Its between the restart and the driver. At this point I'm literally walking around my apartment complex to see if my order was placed at the wrong door and bottom line, they ABSOLUTELY REFUSE to refund me my money. I am so very disappointed and I can't even believe that's allowed. They never asked for proof which I would gladly have given each time because I've never lied about the orders being wrong. They never attempted to contact the drivers as some agents have done in the past to confirm if there was any issue with delivery. My advice? DO NOT use this delivery service. My advice to restaurants? Don't use grubhub for your delivery drivers either. Because if the restaurant is not to blame, this delivery is just gonna drag your name in the mud.

I have been ripped off by grubhub twice. They never delivered my food and I went to the trouble of reporting it and the sent me a text and email that I would recieve a full refund in 3 to 5 days. Well its been over 2 weeks and nothing but a loss. I'll be using UBER EATS from now on. Don't appreciate being ripped off by grubhub

I ordered Chinese food, I should have gotten chopsticks, I even requested them just to be sure they didn't forget. This is why tipping in advance is stupid. I'm not eating Chinese food with a fork. Why'd I pay $25 for a quart of noodles but can't even get the chopsticks I asked for? If I have to use a fork I'll just spend a dollar next time and eat a couple packs of instant ramen😒

I have ordered from GrubHub 5 times. The first time the food never came, the driver tok it to an entirely different neighborhood. The second time, the order came, and the order was correct. The third time the order was wrong, missing items. The fourth time it was missing one item, but not an important one. AND, the LAST TIME, JUST NOW, WHILE I HAVE PEOPLE OVER WAITING FOR DINNER, MY ORDER NEVER CAME. IM LIVID. The order was reported "arrived" and just like the first time, it never came. We waited and waited and I had to go through 4 different online people (the only one that actually tried was "AL - Christalyn JA". Ultimately, I had to call the number, and I was offered my money back, and 2 months of free GH+. I CAN GUARANTEE, IT WILL NOT BE USED.

If there was a way to give a big fat 0 I would!! This delivery service is definitely not worth a second look!! Last night I ordered dessert from a reputable restaurant because I don’t drive at night. I received a text message to say that my order was on its way. Then one that stated my order was delivered. It was not outside my door! When messaged customer service for assistance they told me there was no way to communicate with their driver! Unlike other reputable delivery services! Which also tells me that they are NOT about customer service at all… they don’t care for the reasons you chose them instead of driving to get your own food or not, and sure don’t care about accuracy!! I’m done!! And will tell ALL my work from home colleges the horrible experience I had !!!

We don’t use GrubHub but we ordered delivery from subway who does use GrubHub and every time we do there is an issue with their driver they never show up to our address and the last time we ordered from them they never delivered our food but said they did… We were told they were going to issue us a refund and it takes 3 to 5 business days to get our money back we waited a week and called to find out where our refund was because we never received it. Magically they could not find our account via phone number or email or name and was requesting an order number when I went to retrieve the order number from my email all of my emails from subway were magically missing out of my phone to suspect as hell and they were absolutely zero help so now we were out 37 dollars and never even got to eat… We will never use GrubHub and we will never order from anyone who does to deliver and I suggest you do the same they are the worst company ever and the worst customer service ever!!!!! I’ll give them negative stars if I could…
We are reporting it fraud…

I'll NEVER use them again! I was trying to order a delivery for my cousins that just lost their sister and living out of state was something I could do for them. After completing the order online and getting the confirmation let them know it was coming and when it should be there. I didn't look for over an hour and a half and noticed that 15 minutes later I got an email that the order was cancelled. I have never been so embarrassed to have to call and tell them it wasn't coming.

It is the restaurant typically when their is an issue but today, it 100% was the driver Chelsea in Ohio who stole my entire order, marking delivered as she sat a block away from my house. You’re trifling road side garbage. Do better grub hub. Making money is important but you’ll soon see how fast you decline if you hire any trash that applies.

I would say eight other 10 times I’ve ordered from them have been delivered to the wrong address. And I’ve always asked for a refund. The same thing happened to me today and they said I requested too many refunds and then wouldn’t give me a refund. So I pay for something I never received. There are pathetic company please please do not order from them

horrible service. I scheduled a delivery then it was delayed. I then received a call that they would have to cancel my order because the driver's card was declined at the restaurant. I paid for the order, however the card being used by the driver didn't work so I had to get a refund. They didn't offer to get another driver or offer any other accommodations. First time using and will NEVER try again!

I never used grub hub before first timer It seemed promising driver called said was leaving the place I said ok meet you outside let's just say I got an refund first called driver no answer. Got an text a aying food still on way I'm still waiting so basically I'm under believe that driver left food someone took off with it site said delivered or it never was delivered or possibly still on way again remind you I'm still waiting and seen uber eats delivered an order
Save your self the headache DO NOT ORDER FROM GRUB HUB
BAD BAD BAD FIRST IMPRESSIONS

Worse service EVER. Next time they send someone smart enough to look at the numbers on a home before they just drop it off anywhere. Or maybe he just got hungry and kept it for himself because none of the neighbors who I have known for the past 3-4 years seem to know what I’m talking about when I went looking.

If I could give zero stars, I would. I placed an order for a gift to a family member. Received a weird text from the driver and then they left. No further information or how to resolve the issue. I finally asked what happened and the driver said to call GrubHub. I was told the restaurant just never received my order. They don’t care. First and last time I’ll ever use them.

I placed an order the day before I needed the food. Day of i recieved a text that the order would be about 30 minutes late. And then I received a call that the order was cancelled due to the restaurant. This was for a work functioni, and this is the 2nd time that Grub Hub has done this to me. I placed the same order with Uber Eats and it was delivered 20 minutes later.