Green Flag

Left a disabled person stranded for over 30 hours until they ended up in the back of an ambulance.
Awful service and added to by a rude girl from LJ Transportation who said they don’t care about disabled people and they follow their procedures.

Recovered within the hour and taken home . Can't ask for more
Wheel bearing gone so unable to fix on the road. 10/10 from me

Waiting more than two hours in the car. The weather was very lousy. I have a wife and dog who felt uncomfortable in the car. Our plans were affected for the day.I expected efficency. I called two times. Lack of urgency to bring someone. I will consider cancelling the breakdown cover. Very poor service I received.

Excellent prompt and curteous service once again from Green Flag (Simon who attended at the Shell petrol station at Chilworth Roundabout in Southampton. I cannot recommend Green Flag highly enough!

I have been trying to cancel my policy for THREE YEARS (I don't have a car anymore) and they keep taking the money out of my account against my permission. Crooks. I ring up, HOURS on hold, no email address to contact they by and then they say they have cancelled the policy then they renew it and take the money again the following year.

Stay well clear if you are a business
I took out a green flag business policy, I ensured I took out the highest one possible.
In case of break down I then had a replacement vehicle for two days and my vehicle would be straight to the garage.
First time I come to use them went like this.
Had a technician out to my vehicle (not green flag they subcontract there entire business) he said there was no fault to continue driving, I continued with my working day for 20 minutes later the same issue with the vehicle I then waited an hour and half to be recovered to the nearest garage.
As soon as my van was in the garage they said it would be at least a day or so before they could look at it and repair it so I contacted green flag to arrange a replacement vehicle as per my policy.
I was told on the phone it was arranged for two days and to expect a call within two hours to arrange delivery of the vehicle I even was asked for the delivery address for the replacement vehicle.
Two hours later I received a call stating that the hire company had no availability and to wait till the morning.
The following day 11am I have another call from the hire company they say that they will get me a vehicle out the next day in the late afternoon so there goes two days worth of business and countless lost customers.
I then asked what I would need to do the hire company said they don’t deliver the vehicle and that I would have to make my way to the office to collect miles from my home at further cost to me.
I contacted green flag about this they said there’s nothing they can do it’s subject to availability and washed there hands of me I cancelled the policy on the spot.
In summary
I was stupid for going cheap stick with the AA you pay for what you get.
If you are a business there policy isn’t worth the paper it’s written on there is no real cover for you.
They subcontract all of there business out so there is no real support I’m sure they don’t employ anyone themselves
Unfortunately as a new business we have learnt a very difficult lesson don’t rely on companies like this when things go wrong.
I just hope we can recover from the damage caused

Charlatans taking money for a service they don5 supplu

Battery died, Green Flag sent out a local affiliate who didn't even have a pair of jump leads. Useless

THEY HAVE MADE ME WAIT 10 HOURS BECAUSE THEY SAID THEY ARE SENDING OUT A HIGHLIFT AND THEY HAVE SENT OUT A FLAT BED AFTER 10 HOURS. FALSE AFTER FALSE DO NOT TRUST THEM PAY EXTRA AND BUY AA OR RAC YOU WILL HAVE THAT PIECE OF MIND

sat for 2 hours then green flag called me to say that the engineer could not get to me due to a road closure.

My car broke down today at stafford train station and would just like to thank the men from Burke brothers Ltd for coming to our rescue and taking us to my garage in cannock xxsa

Reported that car would not start to Great Flag. Within 1 hour the breakdown service had attended and I was on my way.

Theft from our account
Purchased a new car covered by the supplier for breakdown , so cancelled Greenflag - all in order until they decided to take £89. 60 from our account 6 months later , this was from my Credit card clearly they had kept the 3 code security number .Disgraceful theft from my account , it would be usual to ask if I wished to renew , but nothing .
Have now sent them 8 e.mails - filled in three forms on their site , wrote to their HO twice , all I received was 3 phone texts with a number on them meaning nothing to us . Tried to phone them but they are so so very very busy , I sat so long waiting for a reply I had to give up, - they have all my details but never bother to contact me , one message asked me to click in a link , up came Facebook , what I was suppose to with that I have no idea . In January they refunded me £66 , I am aware that the balance is not a lot , but this principle is for all to see , that they do what they want and refuse to make contact or deal with this issue in a business like manner .
Will never use them again .

Very difficult to get in touch by phone to cancel due to selling my vehicle.Never had to use the service so can’t review call out etc. At last got to speak to green flag so all sorted nothing to pay and £24 in credit , only to receive a demand in the post for £12.58 !! I Would never use or recommend green flag again. I feel I’ve been conned.

Absolutely useless, first you have to endure one and a half minutes of drivel about using there app which doesen't work and hear about the text messages that they don't send you and then you have to listen to the agent telling you they are on the way, again and again and again. My car broke down at 21.33 on a Sunday night and I was eventually rescued at 14:20 on the Monday afternoon. It was minus 2 degrees and I had no heating. I was eventually rescued by taxi but had to leave my car and get a taxi the next day to the location where I waited a further three and a half hours. The first time I needed them and this happens, badly let down. I will be cancelling my policy and expect a refund. DO NOT TAKE OUT A POLICY WITH GREEN FLAG, BE WARNED.

5 hours from the initial call and still waiting for recovery! Very rude and unhelpful telephone operators

We paid for rescue and recovery as we are elderly and disabled. Bought 9yr old car 10 days before. Drove over 100 miles on motorway in pouring rain. 1 mile from destination on country road oil warning light came on and we found all oil drained from engine all along the road (split in cam chain cover). We were offered hotel for night and hire car next day or taxi all the way home. Car recovered 2 days later. Brilliant service, cant fault them. There was delay in arranging rescue as I had forgotten to register the new car.