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10 customer reviews of

Customer service is horrible
My package said it was delivered but it wasn't and when I reported it Grailed said the seller wasn't responsible. They said all I could do was make a police report. Never buy from grailed ever unless you like your money wasted on buying the product and never getting it.

Purchase Revenge X Storm
Ordered and paid price listed and pay pal refunded instantly. Guy said I didn't pay price listed. Then he changed his story that he was in Hawaii and had to pay more to ship. Then he said he was 17 and couldn't use pay pal. Don't waste your time.

Stole my money
Ordered shoes, paid $250 for shoes. Seller took my money, didn't send shoes. Grained wouldn't refund money. Robbery.

Worse horrible SCAMS NOT recommended
Be aware a lot scammers are involved in that corporation I got scammed in 2018 and lost my $5,000USD worth LV X supreme hoodie. And again now 12-10-2020 I got scammed and lost my $1,585US LV x supreme Te-shirt.


Sells fake products
Purchased a necklace from grailed. Seller was extremely sketchy and I saw pictures and videos online after making my purchase that made me believe the necklace was fake. I did some heavy research and found extreme amounts of evidence that the necklace I purchased was a fake. Emailed customer service and Grailed have ignored my desperate pleas for any sort of update or support. I regret not doing more research before hand, but I definitely feel scammed by grailed, as they do NOT stand by their customers. Please, if it happened to me, it could most definitely happen to anyone. Spend your money wisely and do not take that risk of purchasing from a reseller such as grailed.

Fake Merchandise/Deceptive Payment/Billing
I ordered a Anti Soical Social Club sweatshirt from the Grailed site for $131.00. The item was packed in a plastic bag making it hard to authenticate this sweatshirt. Once I got it and opened it up, it was clear it was fake. I contacted the company and let them know and included pictures. I got an email saying yes Grailed did agree it was NOT authentic and then told me I had to go through Paypal to dispute the claim. The purchase did not go through Paypal it was from Grailed. They are a company that sells fakes and then uses a complicated system of hiding the purchase. I have a screen shot of the sale and it is clear it came through Grailed. I have the item and all the emails as backup for my case. I have not heard back from Grailed after over 5 to 6 emails. I have filed a case with the Better Business Bureau. It is upsetting that there are companies like this who take advantage of people, who are just trying to buy something they are happy to buy.

One of the worst websites ever
Unorganized and super inconvenient, it's impossible for you to sign out or successfully delete an account. It took me maybe an hour just to find out how to sign out of my account because I accidentally signed into the wrong one, I just wanted to check the tracking on a package.

"Buyer Protection"
Bought an obviously fake Vlone shirt. Grailed rely on photo authentication to determine if an item is in fact authentic; so if youre photo authenticator doesnt pick up certain red flags, and you happen to bring it up to Grailed for a refund. Good luck getting your money back because they would rather gatekeep sellers based on their reviews than honestly look at a claim where a buyer received a fraudelant item. Thats what happened to me. Now I have to wait for Paypal to dispute this. If you dont like buying online because youre afraid youre getting a fake, this is not the service to use. Its iffy, and up to them whether or not you get your money back. And if a seller has good reviews, its over, you lost. They think that fakes cant get sent out from a good seller, even if the proof is being presented to them. They will try and say its your fault somehow. I will never use this service again. I have seen enough "buyer protection" to know not to mess with this again. Listen to the other reviews. This is rated poorly for a reason. I wish I would have done research before using Grailed. If rather use Ebay, at least their buyer protection is guaranteed. Same goes for Amazon, or literally anybody but Grailed. Id rather take the chance on a Vlone piece from Amazon than use this crappy service again.

Do not trust this company
"Money back guarantee" is a lie. I paid hundreds for an item which was not delivered in 3 months, the seller never responded to any messages and Grailed said the best I can do is try to reach the seller or the shipping service

Horrible experience
Don't trust this website. Grailed are not that "expert in fashion" as they claim to be. Stay away from GRAILED.
Customer service and moderators are a circus

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Grailed Rating

Based on 10 reviews from Grailed customers, company has accumulated an average rating of 1 stars, indicating that majority of customers are not satisfied with its service.
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