6 customer reviews of gousto.co.uk
View Photos
Gousto Rating
Based on 6 reviews from Gousto customers, company has accumulated an average rating of 2 stars, indicating that majority of customers are not satisfied with its service.
Overall satisfaction rating ▼
We have had four boxes from gousto so far and everything has been great apart from the chicken. The quality is very poor. It smells terrible when you open the packaging. So we let it breathe and put it on a plate for 15 minutes and then started cutting it and the smell was still terrible. There are alot of chicken dishes we like but we are having to purchase our own chicken which means it far from cost effective. Come on gousto sort it out lots of people are saying the same thing
Very poor customer service
Missing products, mouldy pepper, squashed herbs, an avocado that looked like it had been used as a football and delivered at 9pm
Promise to credit account but never do
Concept is great idea and makes meals easier if you want to eat at 10pm
Allegedly ordered a box, they were unable to take payment. I am on holiday and can't take delivery - Gousto refused to cancel even though not due for another few days.
Like so many others started off good but three times now i have had a problem with there delivery company that they use YODEL 2x they said my box was delivered it wasnt and now i have just been told that my box that is due today wont be here until tomorrow which is no use as I am back to work so off to the shops I go, there customer service is terrible you get no where with them so unfortuntly this was there last chance i will be canceling and going to another food subscription company.
It started so well! Great food, great recipes for a good few weeks.Then the next box was late arriving. Ok , no biggie. The next week I got an email for the next box saying it couldn't be delivered on the right day. A bit more annoying. Then for the next box I got text on the Sunday saying that the delivery company had the box but by Tuesday it still hadn't arrived. I rang Gousto-they didn't know where is was, but they'd check and email me. Thirty mins later I got an email explaining that they were sorry but they couldn't offer me an NHS discount. I hadn't even ask for a discount. I don't even work for the NHS. I rang the call centre and they said they didn't know where the box was and couldn't guarantee the quality of the ingredients if/when it arrived. Gousto is supposed to be a service to make my life easier, not harder. Sadly, I'm had to cancel my subscription.
Really liked their meals! I got 60% off too! I’ve cancelled now but if I didn’t hAve such a fussy partner I would definitely continue!