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Global Industrial

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Reviews Home & Garden, Home Shopping, Appliance Global Industrial

10 customer reviews of

Can't get parts
I have the floor scrubber that works ok but the pump burned out and I can't get a replacement.
Customer service was to call me back with a replacement option but Global Industrial never called.
I have a 1,200.00 scrubber that is completely useless and I have to try to fix it myself.

Worst customer sevice and warehouse communications
Placed order, sits in warehouse for a month still has not shipped, canceled order and Global Industrial charged my card still has not shipped still no refund will have to dispute the charge with AMX as I dont see them returning or shipping I was todl we will email you and keep you in the loop NO EMAIL I have talked to 5 reps all lies they say waiting on warehouse to let us know it has not shipped I was like check the tracking number it shows it is still at your warehouse 2 weeks after I was sent tracking number Ordered the same item from Grainger and picked it up the next day I was planning on buying alot of shop items we need but know will go with someone that can actually supply our shop with equiptment and supplies I am still waiting on the last lady to email me with cancelation of order and it has been a week

Worst company ever
On February 6th I was told Global Industrial had an rpz backflow preventer in stock. Said it was shipping in 7 days. Here it is March the 8th and it has been pushed further and further away and I still haven't gotten the backflow preventer. They are now saying it will be shipped on March 18th and when I called they tried to charge me an extra $100 for one they did have in stock. I was told the one I ordered was in stock. I will never order anything else from global industrial and I advise anyone thinking about ordering anything to find somewhere else. Very unhappy customer.

Teaser Discount... They Cheat
I called to verify availability for an item and was subsequently sent a quote. When I clicked the link to place the order a 10% discount code popped up. I was first told on the chat site that the discount was a glitch and not available. I called and was then told that because I received a quote, the discount was unavailable. The online price and the quote were identical! I even mentioned when I received the quote that I expected a better price. DO NOT GET A QUOTE IF YOU WANT THE DISCOUNT. Even then, no guarantees... because then... IT MIGHT BE A "GLITCH"!

Interion Drafting Stool - Vinyl - Black
This drafting chair is awesome. Delivered within 2 days and easy to assemble. The adjustable arm rests are great! Best chair I have purchased to date. Only took wasting my money on an expensive ergonomic one that did nothing for my back.

Ripped off $212.00
Ordered 10 boxes of 10 capsules for $19.00 per box of 10. Got 1 box of 10 ripped off for over $200. Been 2 months now trying to get help.

Terrible customer service.
Placed a $15,000 order of in stocks items. 10 days later Global Industrial still have not shipped... I. never get a straight answer. WILL NEVER USE GLOBAL AGAIN!

Impossible to get off their email list
It seems virtually impossible to get off their email list. I have tried emailing them and calling them with no luck. The person I spoke with says I was removed but I am continuing to receive multiple emails a day from them. I question their legitimacy at this point

For a business site, this is the worst. Read on...
We are a small, family-owned business, trading on eBay, Amazon Marketplace, and Etsy, in various flavors of "Boardwalk Bargains" (whatever name was available).

In April 2021, we ordered 40 items from Global Industrial at a cost of $642.40 (not a small amount for a small business). Several months later, after having no updates on our original order, we ordered another product (in addition to the original). That too, was not available. A few months later, we received the second order, and were asked by Global Industrial about the original -- cancel or not? We asked to have that order remain in place. And we waited.

Today, one of our team (basically my wife, my daughter, and myself) checked the status of the order. It had been cancelled. I initiated a chat session (attached) and Global Industrial (Global) had cancelled the order. I chatted with Patik, Atik, and some other "ik" -- I don't recall the name. When trying to reopen the cancelled order, I was told, "That's a new order. You will have to pay the *new* price" -- double the cost of our original purchase.

After being transferred to "customer service," I was told by Atik, "That's the price." The chat transcripts are included (5 images, but I was "chatting" for almost an hour. Also the current price is displayed in an attached image.

The chat session was closed and although I clicked the "forward session to email" our the email log showed that the session was never forwarded. Live and learn, I guess.

Return Policies are horrible and the customer service team will give you a run around
Purchased a table went to return it within 30 days like new condition. Box was not in good condition to return the table so we threw it away. Now Global Industrial will not take the table back cause it is not in the original condition. However, when I called the customer service rep (2 of them) told me I did not need the original box that I could return it. I requested the RMA number and it was declined due to the original box was missing. Our company will not purchase from here again. I would advise that who does purchase from them keep the original box no matter how mess-up it gets with shipping.

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Global Industrial Rating

Based on 10 reviews from Global Industrial customers, company has accumulated an average rating of 1 stars, indicating that majority of customers are not satisfied with its service.
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Address: 11 Harbor Park Drive, 11050


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