Gettransfer

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I was working like a driver for them and they don't pay any cent to me.they use the drivers like a sclaves and they don't pay them.i' ve contact them more then 500 times by phone and by emails to ask them for my money.nobody help me.they are a big scam company.i hate them.please don't use this company anymore.

as i driver the trips i made was not paid since three years till now , if i knew i would not trusted, for now those whom you dont know, know now , for the customer as a driver if i dont get my money, how can i come to pickup you forget use another company. gettransfer please do not answer just pay and rightnow please gettransfer stop the missleading. Do not answer your scamp lei want to hear will post every day to warn all the people this compamy is not seriös is Mafia. You have answered my last one and dont want to hear from you unless payment.

DO NOT USE- suspect many of the 5 star ratings are bots or employees. Despite prepaying for a ride from airport to home- ride NEVER showed up. When we attempted to call the assigned driver, he claimed it was a wrong number though he sounded exactly the same. Prepaying for a ride indicated a contract for service & a breach of contract when that ride fails to show. Lots of insincere apologies- no refund to original credit card- just a "credit" for future use. Need to contact USA dept who regulates these scam artists.?

We booked a car with car seats for our two children. The car arrived fifteen minutes late with no car seats. The company did not care, did not refund us, or provide a car with car seats. They ignored our messages asking them to fix the problem.

This site is a total scam! Wish I had read reviews before ever booking with them.
I have previously used Gettransfer.com without problems but when I had to cancel a transfer (three days after booking, more than 30 days before the transfer) I discovered how crooked they are.
They will never answer the phone, they never answer cancellation emails and on FB, they will just refer you to their email customer service (who will never reply).
After two weeks of trying to get in contact with them, I do not think I will ever get my refund. What a mess!
And please do not refer me to info @ gettransfer.com ! They never reply!

We have used gettransfer a couple of time now and have booked them for our next trip too. Have recommended to friends who've had the same experience.

The car was very clean and comfortable and the driver was very courteous helping us with our bags. The same driver arrived at the hotel on time to take us back to the airport.

Easy website and booking. All arrived on time in clean vehicles with polite drivers. Will use them again. Very effective, pleasant and affordable. Highly recommended!

Recommended. I have used gettransfer lots of times for our airport transfer and return. They always pick us up on time, very reliable. No complaints from here!

We used Gettransfer recently and they performed perfectly. The pricing was reasonable, they were on time, the vehicles were clean and the drivers were pleasant.

I was really impressed when I called customer service out of hours and was able to speak with a person who answered my questions. Thank you!

A very Professional Company, even though our flight was delayed the driver took the time to message me that he was there and to advise when we had collected our luggage.

Terrible company that cancelled my Taxi 20 minutes before i was due to go the Airport laving me stranded and having to drive myself or miss my flight and my holiday. Impossible to get refund as to add further insult into injury they are now charging me for the return leg that they re-instated without my request to do so whilst I was on Holiday. DO NOT USE

As I was travelling alone it was important to me to have a reliable service - very nice car, very clean and both drivers polite, smart with nothing too much trouble - will definitely use gettransfer again.

Excellent service from the airport on arrival when I was 1.5 hrs later than expected as my baggage didn’t arrive! Very good mobile app and service.

Great service. We were held up for nearly 2 hours at passport control. Got a phone call from the UK to check everything was ok. Drivers were first class.

Gettranfer went above expectations as one of our friends was 45min late on arrival. Easy web experience. On time. No hidden charges. Would recommend.

Thankfully the revised collection address was received and confirmed on line by gettransfer and the taxi arrived in the right location on time.

I am writing this as I am sure we are not the only 3 people to have done this when booking. When I booked this company for an eagerly anticipated big birthday celebration for myself and two friends to New York (delayed trip due to covid).
The online booking form asked us for the date/time and flight number which we put in.
Unfortunately we made the assumption as it was in above order it was the time of our flights arrival and departure not the pick up time. Again we thought as there was no part on form to put an estimated pick up time ( as none of us had ever travelled through Newark airport so had no idea how long it would take to clear immigration etc and also although we had a rough idea of how long it would take to get to New York itself we were not exactly sure) We therefore thought the company would let us know as their drivers will be the experts in this field as they do pick ups /drop off all the time. When we touched down in Newark and phones were back on there was a message from driver asking us where we were I sent message back saying we were moving quickly and he gave us the directions where to get him and what door etc with a pic of him and his car for identification. Pick up and driver were absolutely fantastic he spoke little English but understood a lot more and we had a good service from him. When we got to hotel I asked if he would be our return driver but he was unsure of what I was asking and just said message him if needed any taxis. We were tired after a long flight and extremely happy to be in New York.
Return journey is where things went pear shaped -The night before I was sent a message from same driver saying he would pick us up at 8.15pm which was our departure time I text back to explain we needed to be there 3 hours before and having done the journey said we would need to leave hotel around 4.15-30. I woke up day of departure to have a message saying he could not do that time and he suggested calling the company office. He was very apologetic but from the message I was aware he was unsure what I was meaning regarding the flight departure time on booking form. I called quite frantic in the morning of our departure and was eventually put through to a manager I explained the issue and he said leave it with me I will find another driver and I confirmed with him he wasn't going to call back but email me the details within 2 hours. So somewhat less anxiously we went on our planned and booked trip to 9/11 memorial. I didn't hear anything so after 3 hours I called repeatedly but kept getting cut off so I emailed through the app and got a call back within minutes from "Ryan" who asked me what the issue was even though it was in the email he then said don't worry he would see if there was another driver in area who could complete the transfer as we were only a few hours from having to be at airport we decided to get back to the hotel to await his reply. I then received an email stating that as this was seen to be a change to pick up time and as it was less than 48 hours notice they would not be making a refund quoted para 4 in their terms to back up the less than 48hours notice issue so they would not send a new driver or give us a refund and in terms of poor customer service signed of this email with have a nice day with an exclamation mark, which I found extremely cheeky and very poor customer service as it appeared to written knowing we were having anything but a nice day at that point. Their driver meanwhile was checking if we were getting some help and on telling him no the company was anything but helpful, appeared genuinely concerned and worried for us he offered to help us with another driver privately but by this time the brilliant staff at our hotel had already sorted us out with a fixed fare which was less than get transfer had charged but was obviously on top of what we had already paid which was now well over £350. So whilst I agree with all the reviews about fantastic drivers I would rate the company's customer service as severely lacking. 2 managers spoken to both implied they would get another driver nowhere in the conversation did they say anything about this wouldn't be possible due to their policy. To me they appeared to be waiting as close to departure time to then say nope we are not helping. It would also suggest that drivers should be in contact with you prior to 48hrs to allow for any changes to pick up times and to ensure you can change the time. In regards to booking form it needs to be clearer so in my opinion it should state pick up time and flight time separately as why ask for flight details if they don't take these into account. Also if you have never been before its a pick up time that would need to be estimated and to ask driver to give you their estimated pick up time. This was unfortunately our issue with not speaking the drivers first language and he ours as he did not understand what I was asking when we were dropped off regarding pick up time from hotel to be in time for the flight. With regards to drivers customer service it was impeccable as he did really try to help and be genuinely concerned for our welfare.
Sorry for long post still a bit jet lagged I think!

I have always had good experiences with gettransfer. Last Monday we arrived in Lisbon airport and there was a driver waiting to meet us as usual.

Excellent service from gettransfer, I always use them as their customer service is excellent, the drivers are nice and they are always on time.

I paid in advance a transfer from Miami International Airport to Fort Lauderdale on April 5,2022. The driver never showed up and I had to take a taxi. I asked several times the company to refund the 63 € they charged me for a service which was never provided. They refused without any acceptable explanation.

They have held the funds in my account for almost 3 years now and I have no idea how long they intend to keep my money.... emailed, called ... nothing....DO NOT USE THIS COMPANY!!!!