GameStop

I bought an online gift card from gamestop.ca in hopes of then using it towards an ea gift card as stated on the ea website. I was not helped at all when I first reached out for help by calling twice and emailing the help center 4 hours ago, December 26th. After that, I proceeded to email the help center and the safety center as well as phone three more times. The call center closed abruptly after my first call and stayed that way until now. The hours of operation were not accurate and I feel scammed. GameStop were not clear about their gift card policy. YOU CAN NOT BUY DIGITAL GAMES WITH ONLINE GIFT CARDS! They hid this information in their help center with very, very small print. I am embarrassed about this website as it seems to be created very poorly. I am extremely stressed and disappointed as I have now lost 80$ CAD that I had intended to use towards a gift. Gamestop.ca is a scam online and should represent its policies better. I hope I am assisted soon and rightfully compensated for my lost time and effort. I have spent over 6 hours working on this and I am exhausted with this website.

Hello, I preordered Battlefield 2042. I was told I would be called on release date with the Steam code to download the game (for PC). It is now two days after the release date, I did not realize what day it was and lost track of days. Well nobody has contacted me and its now two days late, on top of lost playing time, I also refused early access which I paid for earlier on during the game early release. I can assure you once I get my code for this game I WILL NEVER BUY from ANY GameStop EVER again! I have been a returning customer for years and spent lots of money on games, Call of Duty Points (COD CP) along with game systems, accessories and other things. I am very displeased and have never experienced such terrible customer service before in my life. Also all of this message has been copy and will be pasted to a review online. Thanks for such terrible service and handling of customers. Especially with something like this. $100 is ridiculous to pay for a preorder, especially for it not delivered on time.

I certainly hope GameStop go out of business this year I hate this company so much $300 FOR A CONSOLE AND IT NEVER SHOWED UP! I asked GameStop wtf is going on and they said they sent the package BUT THEY LOST IT. After I asked for a refund they said "We have to run an investigation" I'm just like WTFFFFFFF

I ordered a $500+ TV on 11/25/21. The order vanished from freight company between Atlanta and my home. Game Stop said they'd ship another one ASAP - get it in a week! Did not happen: cancelled order on 12/22/21. Today is 1/21/22 and still have not received refund. GameStop say they have to SEND A PAPER CHECK to me and it takes 10 business days, then the line was 25 business days, then the line was "good news... they are going to refund your account within 3 days" which would be 3 days ago. I have yet to receive a refund. Think about that for a second... Game Stop has had my $500+ for approximately 8 weeks and I've nothing to show for it. When speaking with customer service, they cannot get their misinformation/lies straight; when I asked to speak to a supervisor, they say they aren't able to transfer me, but they will call me back - by end of day. Got that misinformation/lie about 5 times; never called back. One of the more interesting lines from customer service was..."have you contacted the freight carrier to find out where the TV is?" WHAAAAT! Since when does the customer have to contact the freight carrier to find out where a purchase is. UNBELIEVABLE! Obviously, my $500+ is being used by GameStop to either pay other customers or to earn some percentage on the money before they refund my account... with a PAPER CHECK!. I'm 66 and even I know that is the most inane way to send a refund in this day of electronic banking. I have disputed this charge with my credit card company today. Will be writing the BBB after this review. The one upside of this ridiculous purchase is I ordered a replacement from Best Buy on 12/22 and received the TV on 12/24. Go figure. DO NOT BUY ANYTHING FROM GAME STOP EVER, EVER, EVER. They are liars and cheats!

Ordered an XBox & finally got my hands on one after months. Gamestop shipped out via Fedex, and mysteriously the unit was sent back to them for unknown reasons. Gamestop very apologetic ships out another via Fedex again, ensuring I will get my order! Fedex loses again! Gamestop then cancels my order & refunds my $. Hello... at this point, I don't want my $. I placed an order and it should be fulfilled, even if I have to be placed on a backorder status! Gamestop will not do this for XBox, PS5 etc. Why?
I should not have to wait months again and wait online to beat these bots when I fairly placed an order and Gamestop & Fedex messed up not once, but twice on my order! This should be an embarassment for Gamestop and GameStop should do everything in their power to ensure they make it right. That is real customer service!

My GameStop account got hacked from an employee at GameStop and used my points. Try calling GameStop no answer!

I bought some stuff online from them. Somehow, I didn't like it and retuned them right after. And the GameStop got my stuff at 1/14/2022. And obviously the return process and checking will take some days plus the websites says it will take 7-10 days. So I waited for 10 full days and still didn't heard from them. I talked with the costumer service and he told me wait for 5 more days for the delay and it's been 16 days in total days already and still don't know anything about it. I contact them through the costumer service again today and GameStop want me to wait for another 3 days. Like is this fr? I've never thought it would take this much time. If I would've known before I would've never bought that. Worst experience ever. It was my first and last purchase from them...

I placed an order on Nov. 29th, as gifts for Christmas. I received 3 out of 4 explaining the 4th would be shipped separately. After no communication with a valid tracking number I called CS on Dec. 8 th. I was told GameStop were filling a lost in transit claim and would be sending a replacement in plenty of time for Christmas. Today is Dec. 14th, another call to CS to be told until the investigation with FedEx is done they can not send me a replacement. Again I was told I have to wait. They are able to verify that the package is just sitting in a FedEx Hub, but I have to wait and hope someone does their job efficiently. I did my job, I paid for the order in time for Christmas. Should I just put an IOU?

Ordered a PS5 from their website a couple of weeks ago and GameStop sent me an extra game that I didn't order. I reached out to them as I was worried they might charge me for it. They said it was their fault and I could keep the game free of charged. Very impressed and my son was over the moon!

If I could give 0 stars I would. My daughter got a gift card for Christmas and used it to purchase 5000 v bucks digital download. GameStop gave a code that did not work. They also do not give refunds. This is absolutely unacceptable. I will never do business with GameStop again!