Europcar

Watch out, they will lie to you at the rental desk and then charge you extra afterward. I rented a car, was told the tolls would be billed to my credit card, then was charge a $30 per toll handling fee by Europcar for each toll charge.. the handling was more than the rental fees.
Watch out.

Absolutely terrible. I travelled to Newcastle for my mother's funeral, and needed a hire car for a couple of days. I booked a week in advance, but when I arrived to collect it, the staff at their Newcastle Central Station office made no effort to give me the car I had booked. Instead, I was given one of the three Vauxhall Crosslanders they had on their lot. I specifically didn't book a small SUV because they have terrible fuel economy, but was given one anyway. When I got to the car, the front interior has been cleaned but that was it. The outside of the car was filthy, to the point where I could hardly see out of the rear window, and there were dead leaves trapped between the door and the door frame that had clearly been there for several months. The irritating excuse for a customer service person kept saying "sorry" but clearly wasn't. Still, I suppose sarcastic mealy-mouthed apologies are easier than actually fulfilling customer orders. I returned it after a day, and I'm still waiting for my refund. Of all my car hire experiences in the UK, Europcar is by far the worst.

Awful customer service!
My problem started when i rented a car from europcar Oxford. I was doing a NHS clinic to help with the backlog of patients and needed a car as my own was being used by my wife to ferry the kids around on a normal Saturday. I booked through the website for the car to be delivered to my address on the Friday and to be picked up on the Saturday.
2 hours before the scheduled drop off I get an email from europcar saying they have changed my booking and I need to pick the car up from the branch! I attempted to contact the branch to clarify this as there was no way I could get there. Despite multiple attempts by me and customer services I couldn't contact the branch. This was very stressful as I had rearranged my clinic so I could be home at 5 to receive the car but I had no idea now what was happening.
I then got a call from my wife at around 4pm to say the car had just arrived - it was just by chance that she was there and I then had to send photo's of my driving license whilst I was in the middle of clinic.
I then find in the morning that the car was dropped with the tank only 3/4 full!
I used the car on the Saturday to do an extra NHS clinic. I returned home to make sure I was back for the car to be picked up at 5. No one arrived. No contact from the branch. Attempted to ring - no answer. Sent email no answer.
On the Monday I attempted again to contact the branch first thing in the morning - again couldn't get through - spoke to someone at customer service who also couldn't get through. I was rung by the branch at 10.30 whilst I was in the middle of clinic at work to say someone was picking the car up. Explained I was at work and wouldn't be back until later. No mention that I would be charged for the day. The car was eventually picked up in the evening with a full tank of petrol.
I was then charged an additional days rental by europcar! Eventually they reimbursed my after 2 months and many emails and phone calls.
On the Monday whilst the car was on the road outside the house it received a parking ticket! There is no where within a square mile that is not resident parking close to the house. I informed the drivers when they picked up the car on the Monday of this and that I would not be paying it as they should have picked the car up on the Saturday - they just shrugged their shoulders!
Europcar are now trying to charge my £90 for the parking ticket - £50 for the ticket and £40 admin fee! I am not paying! They say it is my responsibility despite the fact that they have agreed that my rental agreement finished on the Saturday and they didn't pick the car up!
All in all an awful experience - if they try and retrieve any money from them I will contact 'Which' for legal advice. Will never book with europcar again!