eSURRANTY

The had my laptop for 5 months and sent it back broken. Very poor communication.
At first, I got some updates and then nothing until I filed a claim with the Better Business Bureau. A month later, I got my broken lap to back.

These guys have it down and are the cheapest and the best! And the phone doesn't have to be new either. Look no further.

I had to use my insurance on my iPhone and eSURRANTY got us another one ASAP and took great care of us and in great time also.

This "company" is a scam. I sent them my phone on June 26th and it's been radio silence since. ESURRANTY are not a true insurance company. BEWARE!

Sent in my device, paid the deductable... now nobody is returning my emails and it's been 2 months. No phone, out $139 deductable. Not even the courtesy of an explanation... this put a VERY BAD taste in my mouth. Is there anyone out there who can help me?

I originally signed up with this company because eSURRANTY were incredibly 'affordable' and like everyone else, hoping I'd never have to actually use it. As fate would have it, I cracked the screen on my IPhone X and sent it in to esurranty for a fix or replacement as promised. While filing the claim, they were very responsive and walked me through the process of wiping my phone clean and sending it in via pre-paid packaging. Once I shipped my phone off to them, that's when they disappeared. After almost 2wks of no communication, I emailed my assigned rep and received a phone call from an alleged manager. This scam artist told me my phone must've been lost somewhere in transit and he will see to it that I get a new iphoneX, and he even left me his direct contact number. After a couple of days, I called to inquire about the status only to find that the number he gave me was FAKE. I sent over 20 emails to my rep and never received a response. I called the customer service number on the website and it was also FAKE as it would ring endlessly. No one ever picked up despite me calling at different times on different days. As soon as I shipped my phone off, the company VANISHED. Through legal action, I was able to recoup all the money I sent them but my brand new iphoneX was a complete loss that I will never get back. I WAS A VICTIM OF THIS SCAM! DO NOT, I REPEAT, DO NOT WASTE YOUR MONEY ON THESE SCAM ARTISTS!

I have had the same issues as most of the people here. I submitted my claim paid for the repair did what the company said in terms of sending the proper paperwork to get reimbursed for the repair I paid for and have never received a check. I have emailed the company a dozen times over the last 30 days and no one responds. I have filed a complaint with the BBB and waiting for a response from Esurranty.net which I will be surprised if eSURRANTY do.
Someone needs to contact the Attorney General to investigate this company.

Mid of June 2019, I submitted a claim to repair/replace my Iwatch which had cracked screen. Initially eSURRANTY responded me saying the device is paired with cloud. I did all the necessary things to unpair it and even erased data on i-watch. I also got it confirmed from apple that once the data is erased it's not paired with any device or cloud. Now after 2months they responded me saying the device is still paired. And Iwatch doesn't have password, if its paired they can unpair it in seconds. It's scam what they are doing. They are very fast in taking deductible but reply to customer is pathetic. This is a scam company please do not buy insurance from this company. All the 5 stars are from the employees who work there.

Please if anyone can help me in getting back my device and money.

Beware of using this company. Very easy to purchase the policy but not so easy when you have a claim. No communication after eSURRANTY have taken your deductible. They do not provide updates. They have never heard of Customer Service!

Fast customer service.