Element Vape

I placed my order on Feb. 28 and received it March 19th. The shipping said it would take up to 20 business days so I can’t really complain about anything. Shipping was slow, but I knew that in advance. The worst part is the shipping service which isn’t necessarily elements fault. Certain states are destroying these businesses by not letting them use usps. They in turn have to use shipping companies like deliverol. Element vape did everything they could in their power to get the product to me. Thank you!

aw man wish i'd read these reviews before i wasted my money!!!
it's been a month since i ordered; like others, they gladly took my money. contacted them 3 separate times to try and track my order but no. bad/no tracking info. i had to PAY for route and they refunded my order, LESS OVER $20 IN SHIPPING!!!
what a ripoff! the CUSTOMER pays for shipping a package that was never received and NOBODY knows where it is???
no. just no. STAY AWAY!

Ordered an item (vape mod) that arrived faulty, the store will not honor their return policy or exchange the item. They claim I had it past warranty, which it is not. They counted the day it was sold not shipped and picked up. Even so, the item is defective and eligible for return. I am a repeat customer and this is my first return, I did not realize they would not honor their policies or attempt to find a suitable resolution as long as they get paid, they do not care at all about their business practices or customers. I will be looking for a new business that are not scam artists.
Also, their pick up locations are far and inconvenient, they expect their customer to be able to pick it up the same day as the warranty begins when purchased.

I have been waiting over a month to receive my package still nothing paid almost $200 I gladly took that they can send the damn package

Complete garbage! If you want to chuck your money into a blackhole for a month and receive what you didn't order a month or more later, then use Element Vape. If you need customer service, go to Lowes find a plank of wood and deal with that....the results will be the same

My order was placed on 2/8/22 and said it shipped on the 10th of Feb. the cost was $82.20 which they gladly took but not received my order and I wish I had looked up the reviews before I started to use their service. My order was supposed to be picked up by a company called Deliverol. I tried to get in contact with them also and of course no one to talk to. Buyers beware. Your better off buying from a walk-in vape store than dealing with this online vape store.

I ordered a mod on Jan 28th. On the 29th I reviewed shipping confirmation. On February 2nd it says pickup complete in CA. Now it's the 3rd of March and it still don't say anything different on the tracking. What a scam.

DO NOT USE THEM IF YOU NEED SOMETHING IN A FEW DAYS. 3 SEPERATE ORDERS EACH TAKE AT LEAST 1 MONTH TO DELIEVER. GO SOMEWHERE ELSE!

ordered on 2/7/22 it's now 3/1/22. They replied by email wait untill 3/7/22 then we will go from there. My package has sat in Peachtree Corners GA since 2/17/22 and also, Unfortunately, Route will be unable to approve your claim due to the lack of available tracking information. They are also blaming "Extreme weather conditions"

Wish I read these reviews, this place is still “shipping” my items through some company called “DELIVEROL”… $15 to ship $25 worth of coils.

I ordered on 2/8 order shipped 2/9. Now is 2/25 package has barely moved. Has not been scanned since 2/17. Over it.

Do not order if it has to be shipped you would do better ordering something from China. element vape has the worst shipping I've encountered in years of buying on the internet... Shop locally do not get element vape shipped unless you like waiting a month

still waiting on device, but they took my money. never again a Penney from me.

Terrible experience! Shipping is suspect, its been a month, nothing. Tracking sucks. No help from Element Vape.