EDF Energy

I find 1 star even too generous! The worst customer service I’ve ever heard of.
Can’t believe the hassle I have been having. It’s draining and so stressful!
Edf tried to give me £50 credit on my meters without fixing my issues! And then asked me what do I want from them….. I am absolutely shocked, I want the issues fixed!
They are liars and have disgusting customer service skills.
I was on pay and go by choice, so I don’t get hit with a massive bill one monthly and can keep track on my spending. My smart meter isn’t working, my online account doesn’t work, I don’t get balances. This was happening for over a month. I had to ring up to find out what was wrong and didn’t get any notifications of my meters “updating” as they said.
They said to switch to monthly bill whilst it gets fixed, so I agreed as I suffer with mental health issues and it would help for the time being.
Now they changed it all, they think it’s all sorted and want to close my complaint. When I still have issues :/
Can someone please explain how a monthly payment /meter can cut supply saying “no credit left”. This is not right! And they lied saying it shows it’s fine.
I send pictures and video proof, had no reply for 6 days and then got told the issue is fine. When it’s still the same. I follow their instructions and nothing works. And the get lied to even more saying they sent me messages on a date when I had nothing from them, and sent proof of that and they insured I was incorrect.
How can a company call a customer a liar when we have actual photographic and video proof?!
They think that throwing £50 as a ‘gesture’ at people will shut them up. And then say “we have done everything what do you want?” “We are going to close the complaint” ….. I don’t care about the money they are trying the throw out, I’d rather they not lie and actually fix the issues and take responsibility.
Absolutely disgusting honestly :/ I understand that times are difficult currently with energy prices etc, but people still need to be treated like humans and have compassion for others.

Disgusting lack of customer service. Impossible to talk to anyone. Raise DIrect Debits when you are already running in credit and do so without informing you. Entire customer service process automated (but unusable). Will leave as soon as a note sensible alternative becomes available

EDF has been sending a representative to read my meter over the past year but continued to do estimates. I put in a complaint March 7th 2022 at the beginning my complaint was being replied to but since April 12th they have been ignoring my emails. Since these emails I have had a threatening letters as due to this they had put me in debt.
I am now going to the ombudsman and ofgem. This is now the second time I've had to go to the ombudsman, the first time EDF were charging me for someone else's meters and even after showing picture proof and video proof of my meters I still got called a liar.
Since making my complaint I have sent the following emails
7/3/2022
8/3/2022
9/3/2022
31/3/2022
12/4/2022
24/4/2022
2/5/2022
3/5/2022
9/5/2022
16/5/2022
17/5/2022
Facebook post dated 9/5/2022
EDF have ignored most of them, and when I have had replies it has been nothing to do with my complaint or give me any conclusion.
Yesterday 18/5/2022 I received an email stating my complaint has been closed and I would need to confirm all my details yet again to reopen another complaint. I know why EDF have closed this complaint its to try and stop me being able to put my case to the ombudsman, well that is not going to happen.
Absolutely disgusting, EDF has cause nothing but stress, frustration and anxiety, as well as wasting my time. They are extremely unprofessional and have no idea what they are doing.

Always trying to get extra money by moving you to a new tarrif if you simply click an email. Dodgy practices indeed.

Rude staff . Laughing in the background. Completely no idea and no care in the world

Worst company ever, put me in a payment plan, then tried twice to steal the full amount from my bank account without my authorisation!!
Never reply to phone calls.
Steer clear

Total joke, in Jan 2022 they wanted to bump my DD from £64 to £189! I live in small flat with 2 rooms, so they use a gas estimate;heaven knows how they work that out! Anyway got in touch with real reading(my leccy is smart meter) My account was over £400 in credit, they left my DD the same, raised a complaint about the estimates, here is the latest email from them.
"Thank you for your email.
I can confirm I have got an electric reading from your meter of 7328 and the gas reading you input as 6674.
I have billed both of your accounts today and can confirm the outstanding balance is £475.53, the reason this is high is because you received a refund into your bank on the 9 February 2022 of £398.52 in error. The reason this was refunded is there was a credit showing on a gas only bill which was issued on the 1 February 2022 with no electric being charged on the bill. Had this refund not been issued you your balance would have been today £77.01 in debit.
I am sorry this has not been explained to you previously however, this money would need to be paid back to EDF as refunded in error or alternatively we can arrange for an instalment plan to be set up to help clear the balance over a period of time. If this is something your looking to do please let me know."
So they failed to bill me at somepoint for leccy which made my account credit which I asked for refund for, and now they say it was an error on their part and want the money back!
Also my smart meter reading for leccy has jumped from about 4400 to over 7300 in 5 months! Am hardly at home to use my leccy unless my wee dog is having a party when am not there!
They have a duty to supply accurate bills; anyone has an issue with EDF or any other provider get on to Ofgem, I am not letting this go! Robbers!

Stalling people money !!!!!