7 customer reviews of cultbeauty.co.uk
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Cult Beauty Rating
Based on 7 reviews from Cult Beauty customers, company has accumulated an average rating of 1 stars, indicating that majority of customers are not satisfied with its service.
Overall satisfaction rating ▼
Ordered on the 14th February 2022,i have not received my orders, today is the 1st of April 2022.they are quite and rude when you send an email asking about getting your orders. They used to be good when using DHL now everything is wrong with that company, save yourself stress and money buy somewhere else.
Not to be trusted! Instead of the expensive product I ordered they sent me an empty box (with a free sample in it) and playing games when I ask for a refund. DO NOT TRUST
When DHL used to handle delivery, it was great but since Fed ex took over. Wow ordered 12 Feb, now 18 March no delivery
No update since 9 March.
Really disappointed at the courier they use. Cult beauty is a good online shop with the worse courier
I miss the days when it took a week to deliver
Wouldn’t recommend to anyone I received my order with two elastic bands around box so when I removed only 1 item was in the box all the rest was missing I’ve been made feel like a theif ! I asked for a replacement & was told they couldn’t ship to my address & they would refund me but were closing my account ive been left feeling upset & angry 😤 customers service was extremely poor so if anyone is thinking of ordering please think again I wouldn’t recommend cult beauty to anyone absolute joke ! 😡
Worst online shopping experience ever. I placed an order with est. delivery date being 17 Feb 2022 - 22 Feb 2022, which was also the reason that I chose to purchase from them rather than any other local platforms. But shipping status hasn't been updated since 20/02/22. It is 11/03/22 , 30 days from when I placed the order. I will never shop from this platform again.
Worst customer service ever. Wrong paperwork filled out for DHL so my package has sat a US Customs.
Bad packaging so Ive received broken bottles.
Items missing in other deliveries. I just found out they were sold to a huge company last August. So sad. They company has completely gone down hill.
I ordered from Cult Beauty and my parcel have arrived in time and in good condition. My order came from UK to Sweden, i got notifications regarding the progress of my order. I was also in contact with the customer service via chat and they have answers my questions and inquiries swiftly. Everything went well for me, I do wonder why other people have problems with receiving their orders. I do recommend buying from Cult Beauty.