BT

dont get BT is the workse compnay in UK,
my interner is not working like the promes, and to live they want to charge me £300
and not they ask me for more money on my bill, totl SCAMERS STAY AWAY FROM BT

My email where not working first time in along I had pleasure to talk someone call John made it so easy to get me all set up
Again big thank you !!!

If you are a business PLEASE PLEASE PLEASE stay away from BT, because of their mistake I got the contract cancelled and they want me to pay almost a £1000! This is just an easy way for them to rip people off, and this happened to other business I know too!
Of course they can’t get access to any recorded call that would show I am in the right position!
PLEASE PLEASE PLEASE DO NOT USE BT AT ANY COST

Absolutley awful customer service and overall experience.

We were told by BT we HAD to migrate to their cloud phone system which has been appalling. We were promised it was not possible to lose the phones even if the broadband went down (which it does very frequently, it has to be one of the most unstable connections we've ever worked with) . Well lo and behold our broadband has completely failed and we haven't our phones. Our patients can no longer contact us and this is having a direct effect on our business.
So, major problem should be fixed quickly. No, BT think it's acceptable to leave us for 5 days before they can get an engineer out to us. 5 days where patients are suffering and cannot get through to us.
This company and their service are an absolute and utter disgrace - avoid at all costs uf you value your business!!

We living in first world country with 5th world country internet speed and BT says for our upload speed 0.4 this is what we offer and what you can get for 40.00 a month avoid more than a virus

Corrupt and lying. I have a negative mark on my credit report due to leaving this bunch of insects for a miss-sold contract and a service they could not deliver on. My service was totally unusable (including my phone line), and three separate engineers finally confirmed a serious problem with the use of aging and corroding aluminium communication cables that become shorted in damp and wet conditions making any reliable service impossible. They still claim i owe them termination charges although sold to third parties who also closed my account once evidence was provided by myself regarding the ongoing and unresolved issues. BT themselves had actually closed my original complaint and refunded me for overcharges on termination but still mark me down on my credit report and expect me to settle for a service they can not provide.

BT is the worst company I dealt with as a customer in 30years. 2 weeks since the storm and they still haven’t fixed the cable outside the house. We called so many times and waited an hour for someone to answer the call. I was told we only have a landline with BT. We pay £500 per year for a Red Care Alarm system that is currently also affected. I was about to take a broadband with BT but friend of ours said ‘Stay away from that company.’. So glad I did. I don’t usually leave reviews but this time I would like to help others who choose to go with BT.

Terrible communication ie none. I of course understand that with the storm of just over 2 weeks ago there are a high demand of faults and problems but after an initial BT engineer assessment 5 days after the storm (23 Feb ) for a snapped WiFi cable literally nothing has happened . It is impossible to get hold of anyone and only by reluctantly filing a complaint can I give feedback. Needless to say from judging the complaint timeline no one has looked at it either or got back to us. Please just improve your communication it would prevent a lot of frustration and anger.

AVOID BT !!! you will never be able to solve a problem or deal effectively with this company !!! Look through the reviews !! An utter disgrace , we had to take our issues to the ombudsman and still not satisfied . Any one wearing their uniform should be ashamed and embarrassed .

Meant to get switched on the 20th or December 2021 and still haven’t been switched on and sick of phoning up about getting switched on