AXA Insurance

Catalytic converter stolen from my car whilst parked on my drive. Police log number obtained. Must have spent about 10 hours over last week chasing up what was happening. Constantly told delays are due to Brexit, covid, shortage of mechanics, lack of parts (take your pick) and took them 10 days to collect car. Now being told shortage of hire cars (I pay business insurance). I can get one directly but they are refusing to reimburse. I work 30 miles away as a frontline worker. Unable to fulfil my work contract so on unpaid leave. You can’t speak to a senior or email them either. Reminded Axa that all of the above were going on at point they sold the policy and no mention of delays. Now have no car still, can’t work, losing income and told couldn’t I catch a bus. If I could I would. The staff have mostly been polite but it’s me constantly chasing. If you can’t do repairs don’t sell the policy.

Very happy with experience lots of options. A fair price and easy explained possible.

I would give 0 stars if I could. We are covered for water/leak damage but when we contacted AXA they claimed the report they received said the damage was due to a "corrosive pipe", and not a leak. Ridiculous, as the corrosion on the pipe lead to the leak, water damage and mould on the wall.
After contacting them for weeks, we are still not getting any replies.
Although we have informed them that my wife is pregnant and that the mould is dangerous to be breathing in and of the unliveable state of the apartment, we are still chasing for replies and get no information (we have not been able to sleep in our bedroom for 4 months now!)
We are paying customers, who are covered for this situation, and instead of getting the support we have been paying for, we are left in an unliveable apartment with no help.

Axa insurance have failed us.. We made a claim for damaged roof on 18th February. We have spent hours on phone and emailing most days. They passed to Claims Consortium to assess damage through surveyor. He didn’t measure roof or take photos. We are in our 70s and chasing up on a daily basis for hours on end. Axa has let us down and third party Claims Consortium. Have had quotes ranging from 9000 to 13000 and they have intimated offer would probably be. £3500. Roofers would charge £1000 to replace a tile. Where do we get the additional monies from? They don’t care!!

So I took out AXA Home Emergency cover which included an annual gas service on my boiler. half way through the year I had a letter to tell me that they no longer provide the cover I was paying for. I contacted them about the boiler service to have it confirmed that the cover was no longer provided but my premiums still had to be paid as I had a legal agreement with them. So I have continued to pay £25 a month payment regulated by the Consumer Credit Act for a service they refuse to provide.

No fault claim on car insurance - 4 months later car stil f*cked -little to no support - constant cold calling since the claim - very poor