Appliance Giant

The fridge is of excellent quality and the price is great! The delivery was very professional and pleasant. The communication was however not impressive. Overall the shopping experience is great! Thank you!

To whom it concerns, I received the unit and it was damaged and I am currently awaiting a response from Fisher & Paykel on a replacement unit via my installation team.
Happy to discuss further details
Regards
Gavin Moule
0418461489

Had an issue with item, issue was resolved without hassle. Took a while but im thankful for outcome. Will shop from again.

Professional service, great price, hassle free company to deal with.
Have no hesitation recommending these guys for your next appliance purchase

Great price and very competitive. Delivered quickly and installed professionally. A very satisfied customer.

My product arrived broken and no one has gotten back to me after I tried contacting you. It was broken under the packaging. It is still sitting in my laundry unused weeks later.

I highly recommend Appliance Giant.
Great communication and an easy online ordering process.
Much more affordable for exactly the same product than shopping from the big-name companies.
Fast delivery time.

I bought our Lenoxx, portable DVD player in November of 2021 as a Christmas gift for my wife but delivery was delayed until February 2022. At the time, COVID-19 lockdowns, vaccination rates and associated hysteria were peaking. It required Alliance Giant to be empathic, master communicators who were positive, honest and upfront with their customer base ... and they delivered in spades! They were in constant communication with the supplier and with me, their customer. I am pleased to recommend Appliance Giant to ALL prospective purchasers.

I placed and paid for my order on 8 Feb expecting delivery within the week. 2 weeks later my Principal rang to see what was happening as I was away - they said we only had one walkie talkie in stock and was waiting for the other. I rang again a few weeks later (17 March) - lady said the same. I asked that the one you had be forwarded and cancel the other one with a refund to be processed. Still have not received the refund. I had no phone calls or emails from you advising what was going on. Very very poor customer service. The walkie talkie arrived 24 March. Just over 6 weeks to be delivered and that was only because I rang you guys!!!

Fantastic customer service. Kept me updated on the delivery of my washing machine via email and phone calls without having to contact them. Excellent communication and customer service from the delivery driver who also installed the washing machine. Very satisfied

Great service , arrived much quicker than I thought it would and the product works great. Definitely will use them again!!!

Nothing wrong with the dishwasher once it arrived, however, it took far too long to arrive. The tracking system was pathetic and communication with the courier was impossible. The first day offered for delivery was not convenient at less than 2 hours' notice so I was assured it would arrive the following day (Friday). After multiple attempts to contact Hunter Express through the number I had been called from on the Thursday I was informed that the guy had not included my item in the schedule for Friday! Finally, it turned up on the following Monday. The driver was on his own and was unable/unwilling to bring the item into the house because of the 5 steps and the lack of appropriate lifting equipment. Obviously, no effort was made by him to remove the old dishwasher either which I had been told he would do.
I would not use this company again because of the very poor service from the delivery company they employ.

Arrived in good time but only packed in a plastic post bag so the item box was squashed & broken. It was for a gift so not great. Items with fragile packaging need to be posted in a box.

The online ordering process was easy, great range of products, good communication and free delivery for my order, what more can a girl ask for 😁

Ordered on 20 Feb - ETA 24-28 Feb but item still has not arrived 2.5 weeks later. Sent email for them to follow up but still no reply.

Fridge is already leaking. Have opened a job last week. Still no reply. Only reason not very poor was because it was a good price.

Hi bought a Westinghouse Rang hood fast delivery good service the only thing that I was disappointed with no instructions with it or bolts or screws it might be easy for some to put on but not for the first timer if you have instructions can you please send some

I would like to thank everyone. The help was excellent. The only problem was the delivery. No stock. Five month wait. Understandable due to Covid. Otherwise service was great. Thank you

I have still not received my benchtop oven that I ordered in early January. MAXIM 9L mini oven with timer. Please follow this through I would like to what I have paid for

Your delivery guy was amazing!!!! Really did everything he could to get my machine into its spot and install it!