A-1 SLIDING DOORS

Matt was very professional and friendly during every step of the way, starting from our initial visit and answering every question and concern we had, to following up after our door was installed to make sure our experience went great. The installer did a great job with our door installation, professionally done, looks fantastic and cleaned up the mess without leaving a trace behind. Calls I made to the office were handled properly and courteously. I highly recommend a-1 would and will do business with them again.

We recently purchased a new entry door system for our Brooklyn town house, which is nearly 100 years old and has irregular measurements for nearly every piece of the door, frame, vestibule, etc. Ours is not an easy project. We worked with Lisa Stewart, who was our sales rep. She was very responsive, and got back to us with answers to literally every single question we had (and we had a lot of them). If she did not know, she found out for us. We changed our minds on details many times, and she quickly responded with revised estimates. She was very knowledgeable about the products, and made some helpful suggestions about what may work for our door. I would highly recommend to her!
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1st Adam Friedman our salesman was amazing ,honest,answered all questions with professionalism and any calls or concerns we had were dealt with ASAP. If I was asked to rate him from 1-10 he’d get an 11. 2nd The installation crew ran by John from Advanced General Contracting Inc. are fantastic they were promp ,clean,very pleasant,answered any questions,very professional would highly recommend them. We are just so pleased from start to finish ,can’t say enough just great!!!!!! Thank You A-1.

Delivery and installation occurred exactly when promised. New window fit perfectly and installation team was very efficient. Work included completing trim on two previously installed windows and that was accomplished perfectly as well. Lisa coordinated the ordering and installation, leaving no stone unturned for ensuring everything went smoothly. I now have Pella windows on the rear side of my entire 4 story brownstone and the ones that are 5 years old look as good as the newer ones. I am a highly satisfied customer.

I recently had a bathroom window installed by A-1. I cannot say enough about both Diana, the sales rep, and the installers who I had the pleasure of meeting. Professionalism from start to finish. Diana worked with me for hours finding the best fit for a difficult situation. I had beautiful tile that needed to be cut through very carefully, along with siding on the outside of the home. I was nervous to say the least, but the outcome was just beautiful. The installers were total gentleman, making sure all my rugs were covered, and as polite as could be. My brother could not get over what a beautiful job they did, (he installed windows and doors many years ago). I would recommend Pella highly.

isa was very friendly from the moment i talked to her on the phone until she came over to the house. She was very helpful and pleasant in person. She showed me different options and suggested the best choice for my house. She made the whole process stress free and easy. She laid out exactly what was going to take place and when. Install day came and i must say that Albert and his team was equally friendly and professional. They showed up at the time they said they were going to. I was very happy with the whole experience. There was just a small scratch on one of the windows that my husband noticed when he got home. I called Lisa without any hesitation and she immediately took care of this small issue without any complaints. My husband and I are very pleased with how the windows came out. I have to give a lot of credit and praise to Lisa S. for making this purchase worry free and to Albert and his team for the great install. Definitely will recommend to friends and family in case they need new windows.

My father purchased windows from Lisa Stewart over the summer. We were very skeptical about our purchase because we have had some bad experiences in the past. However Lisa stuck to her word. She explained the process, was patient with my dad and his repetitive questions. The installers were wonderful. The windows are beautiful and everything Lisa said they would be. We even had a small issue with a rip in the screen. Lisa and Albert handled it with efficiency. My screen was delivered as promised and so far this winter I already see a difference in the warmth. I would recommend Lisa, Albert and A-1 to anyone. Thank you Lisa for a wonderful experience on behalf of myself and my dad!

I had a wonderful experience with A-1 on what I think was a complicated job because my house was actually constructed (with stone) around the double front door I was replacing. The salesman, Jack Gerdes, was on top of all these details, making certain that the installers were resolving unanticipated issues. The installers were very nice and thorough in their explanations and conscientious about their work, obviously committed to getting the job done well and Jack followed up with them and me repeatedly to make sure I was satisfied.

I have had 2 windows & 2 sliding doors installed by A-1 & their team. Starting from the initial consultation with Patrick Gonzalez who knew exactly what would work with the limitations at my condo. Through the office who took care of the paperwork needed for the management board. To George & team who perfectly installed the windows & doors - and left my place spotless(including cleaning the windows until they shined).
Thank you Pella for a seamless installation!! I would recommend you to everyone!
Margaret.

Me and my wife finally bought a house, after some time we got around to updating all the windows in the home. John lander really was great to work with. He was patient with us and understood our needs while keeping us within our budget. It’s refreshing to deal with an individual whom is both professional and friendly. The process was seamless and the installation was quick. After John made the sale he was still accessible for questions and phone calls long after he needed to be. Would work with company again if any other employees resemble what I experienced first time around!

We had a good experience with these folks.
I purchased my first phase of Pella replacements through Lowe’s.
Pella products speak for themselves...
For the second phase, I solicited pricing from A-1 direct as well. The price was more but they came to the table with an upgrade idea that I liked and went with. I’m glad I did as it made a difference!
It should also be mentioned that the team that did the work were timely and professional. Proficient and clean!
Needless to say, I just placed the order for third and final phase from A-1

We purchased a home in West Babylon and the whole house needed new windows and a sliding patio door. We wanted to have Pella out because of their name and reputation and needless to say they lived up to it. The installation went without any hiccups. It was very organized and clean and the installer showed me how to operate the windows and the blinds. Pat Gonzalez who was my sales Rep showed us all of the different options that Pella offers and ended up choosing the right product. Overall a wonderful experience with A-1 Sliding Doors

Lisa Stewart was my sales representative and she was wonderful to work with. She is highly responsive, and happy to chat around my husband and I's work schedules in the morning and evening. She went above any beyond to talk us through our options and also dealt with a last minute change we threw at her after the order was placed with corporate. We replaced all the windows in our Brooklyn brownstone which are all very irregular sizes and the measurement crew came out quickly and efficiently gathered all the info. Has been the easiest home improvement project we've done so far because of the A-1 Sliding Doors team's great communication and customer service.

I am ecstatic with my A-1 DOORS experience. The sales rep., Lisa Stewart , is amazing. Her knowledge of the product and her continuous care and follow up was exemplary. I needed to replace the sliding door and she guided me to the pella product that fit my needs perfectly. The only negative issue I had was with the delivery. Once I notified Lisa that there was an issue she handled it. The installation crew, mike and jimmy, were great. They were pleasant, efficient clean. I love A-1 sliding doors!

I live in Babylon and I had my windows installed throughout my house about a month ago. I have to say that my experience was exceptional with Pella. I was nervous that it would be a very hectic job but the whole process couldn't have gone smoother. My salesman Patrick Gonzalez was very professional and honest. The scheduling of the installation was very clear and happened when they said it was going to. The Pella installation team was very clean and organized. They cleaned everything up when they were done and made sure I was happy before getting in their car to leave. Overall a great experience with

Although I have not gotten my windows and doors installed yet and cannot comment on the actual product, I can comment on the superior service we received from Mike. Mike is knowledgable, patient and hardworking. I am not the easiest customer to deal with and ask a lot of questions. Having been with the company for so long, Mike was able to answer all of my questions or quickly find out the answer. He did not pressure us with any sleazy sales tactics and allowed us to take the time to figure out what really worked for our home. Whenever I contacted Mike, he was extremely responsive and helpful. I plan to go to Mike for all of my future window and door needs. He was truly a pleasure to work with and I highly recommend to anyone looking to make changes in their home

We wanted to replace a few windows and a sliding door. I spoke with Michael Inglese, and since I already had measurements, he gave me a detailed quote in 30 minutes - he made that look easy. While showrooms remained closed for Covid, I relied on Mike for his expertise and product knowledge. At times I felt like I was asking too many questions, but Mike returned my calls and text messages right away. Mike also has a keen understanding of the installation process, and that put me at ease - a gentleman!
On the scheduled date, Mike (a different Mike) the Installation Contractor arrived for what was to be a one-day job. I tend to be particular about things like this, but Mike, his son Nico and his crew blew me away at the attention to detail, craftsmanship and professionalism. The job took longer than a day, but with Mike it wasn't about time, it was about getting the job done right. He treated our home like it was his own.
Wow! What an amazing experience!

Where do I begin. I recently purchased a new home and needed to do some improvements. First item on my list were windows and doors. I had three major companies come in and give me an estimate, one of them was Pella. The other companies put on a fancy show but I wasn’t impressed with their crazy prices.
The last company that came into my home was Pella. I meet with their representative Patrick. He is a down to earth individual who was extremely knowledgeable and didn’t play games. He went through my home measured all my windows, walked me through the process and gave me an honest quote. I was so impressed with him and his company! I decided to move forward with his quote.
It took a couple of months to get my windows and doors but oh boy was it worth the wait!! The A-1 crew was amazing!! They were clean, neat and very respectful in my home. They went above and beyond!
I was so impressed, my representative Patrick even came to my home the day of installation to make sure everything was going as planned.
I am so pleased with the work performed I would recommend Pella to anyone. Make sure you request Patrick for your consultation, he is a true gentleman and very easy to work with!!

We needed four windows in our house replaced (two of which were custom sizes). We made an appointment at the Roslyn location and our sales rep Gary Meselsohn met us at our home to discuss our options. Gary was amazing to work with. He explained everything in detail and went over all of our options without pressuring us to purchase anything we didn't need or want to. I've worked with a lot of sales reps in the past and it was all about the bottom line for them. It was a totally different experience with Gary who was an absolute pleasure to work with. Thank you for making the experience easy!

We just replaced 30 windows in our hole with Pella triple-pane vinyl windows. The entire process took three days and everything went like clockwork. Our Sales Representative, Patrick Gonzalez, was very knowledgeable. He came to our home, discussed our needs with us, and took our order. During the installation he checked on the progress and made sure we were satisfied. Our Project Coordinator was Kathleen A. based at Pella in Monroe, CT. She kept track of our order, and scheduled the delivery of the windows and the installation.The installation was done by a crew headed by Edwin from S & G Construction. They were very professional, courteous, and hard-working. At the end of each day, they left our home spotless.
While we ourselves do not now expect to need new windows for decades, we would highly recommend Pella in general , and with any of the individuals, we had the pleasure of working with.