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Reviews Society, Seniors, Home Care 1stDibs

8 customer reviews of

DO NOT BUY FROM THIS COMPANY- I ordered a ring that I specifically asked to be delivered before I was leaving for out of town in a week and was promised this would be the case. The ring was NOT delivered by the date promised and was NOT delivered to our home late or ever as we have RING DOORBELL footage that shows USPS arriving and delivering a package that day, but never FEDEX even though FEDEX claimed I signed for the delivery (again I was OUT OF TOWN, so not possible). I supplied 1st Dibbs the RING DOORBELL footage, my plane and hotel itineraries as proof and informed them I requested delivery by a specific date and they told me FEDEX denied the claim, as it was signed for (a straight line) and delivered (lie) and the only thing I could do is to file a police report for theft. How can I claim something was stolen if it was never received? How can this be on me when the contract was between 1st Dibbs and FEDEX to have me sign for the delivery and that never took take place? How can a company not care that you paid them with nothing in return and will not dispute FEDEX over their customers claims and proof? DO NOT PURCHASE ANYTHING from these people. THEY DO NOT CARE IF YOU GET YOUR GOODS OR NOT- DISGUSTING PRACTICES.


Good, but be careful
I have purchased several items on 1st Dibs textiles, framed art, and decor. I have bought items sourced both from the US and internationally. I have had mixed experiences. It is important to check of the individual seller before making an offer. Look at all of their listed items, assessing them for consistency and quality. See whether 1stDibs also have a bricks and mortar shop or gallery (that is a positive sign). I made the mistake of buying an item in haste from a seller that I later learned was also selling many ridiculously priced garage-sale junk pieces (calling this junk "vintage collector's items" or something similar). I had not taken the time to look though his full listings because I was in a hurry. That kind of flea market stock list is a huge red flag. Avoid those shops.

The bid process is pretty good on the site, although I once had a seller try to deny that he had accepted my lower bid when I who had not seen his acceptance mistakenly accepted his higher counter offer. Not sure how that happened, but I won that argument. If you tag an item as a favorite and wait, the seller may send you a discount offer after a time. The website also holds sales featuring several shops at a time, and will notify you if a shop you liked is included. Be aware that some 1st Dibs shops post prices that are hugely inflated, expecting the price to be bid down. If you do your research and you know the going price of what you are buying, this is a safe place to shop.


Lies about covering or refunding your purchase
I purchased a purse for $1000. Needless to say it came looking like a $35 goodwill purchase. It smelled like cigarettes, had tears and stains beyond repair. I provided full photos and description the same day for refund. I was given a run around for 3 weeks. Now no refund, and I'm stuck with junk. I am so disappointed in this company. In america we expect quality and customer service, both of which 1stDibs do not have. I will never recommend them to anyone.


Love them best website for Fashion and Art.
Love them best website for Fashion and Art. And 1stDibs are so nice and super fast shipment, and they will help you with anything, put stuff on hold for you just ask them. They will do that for you :)

Buy elsewhere
Purchased something, arrived broken, mover asked if it came from a barn, customer service NEVER responded, seller said 1stDibs would fix the problem and never responded, 1st dibs told the seller to let them handle it. Absolutely zero customer service and fraudulent business practices. Buyer beware.

No refund after 2 weeks--PLEASE READ!
I bought a very expensive Faberge egg. I returned the egg to the seller because it was really tiny. After 2 weeks, 4 emails and 2 phone calls no refund. The egg cost $16,000. Nothing. Just excuses. I am not sure how anyone writes a good review of this company. Try to return something and see what happens. 1stDibs are quick to take money but really slow to refund it. RUN don't walk away from this joke of a company.

The Best of The Best
1stdibs is a standout, as an e-commerce site, for offering some of, it not, the BEST high-quality, antique and luxury items.

The website is a great e-commerce platform: first, it's design is visually a standout; how it presents items, ability to communicate with a Seller, and, the process to complete a purchase.

No adverse experiences, whether an inquiry to a Seller or a completed purchase, has, yet, to be encountered.

Prices are in-line with the quality of items offered, but, with many Sellers allowing for Offers to be placed, it is a highly, recommended venue to check-out - when seeking that unique, one-of-a kind item.

Worst company I've ever dealt with. Buyer be aware
I bought a wallet from Lampoo a dealer for 1st dibs and 1stDibs are trying to keep my money after saying they would refund my money. Now I'm fighting to get my money back. Not a 5 star company. Better off buying somewhere else online. These people are horrible. Customer service is terrible and non caring and don't expect to get a refund. It's a trap..

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1stDibs Rating

Based on 8 reviews from 1stDibs customers, company has accumulated an average rating of 2 stars, indicating that majority of customers are not satisfied with its service.
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Address: 14024


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